Channel: Club

Articles about the club channel. (Sams, BJs & Costco)

  1. Channel: Club

Your Views:  Making Up For Lost Time

Reacting to Amazon’s plan to create a pay tier for its Alexa smart speaker system, one MNB reader wrote: Our main household use for Alexa is to control lights, heat, and A/C.  If they start charging for it, we will stop using it.  There are many other platforms available for home control that do not […]
16 min read
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  1. Channel: Club

Retail Customer Satisfaction On The Upswing

The American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2023-2024 is out, concluding that “overall customer satisfaction surging 4% to a score of 78.0 (out of 100).” According to the report, “More than 60% of retailers measured see their individual ACSI scores improve in 2024 …  Customer satisfaction with online retailers remains unchanged […]
2 min read
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  1. Channel: Club

In Connecticut, Amazon Fresh Is Out & BIg Y Is In

CT Insider reports that Amazon has decided not to open Amazon Fresh stores in the towns of Westport and Brookfield, despite the fact it had done considerable work on the store facilities over the years. Instead, Big Y will take over the locations, offering those communities more traditional supermarket shopping alternatives. Some context from the […]
2 min read
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  1. Channel: Club

Costco Opts For Greater Pricing Transparency

The Street reports on a new pricing strategy at Costco:  When customers buy bigger-ticket items, like appliances or larger televisions, from chains such as Target, Walmart and Best Buy, they “don’t see the full prices when they look at those items — specifically appliances — on the floor.”  In fact, the story says, “you face […]
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  1. Channel: Club

Kroger Sets Biodiversity and Pollinator Protection Goals for Produce Supply Chain

Kroger will require its fresh produce suppliers to use Integrated Pest Management (IPM) practices for all products they sell to the supermarket giant by 2028 or 2030, depending on the grower’s size. Medium- to large-sized growers will be expected to meet the goal by the end of 2028, while small growers will have until 2030 […]
2 min read
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  1. Channel: Club

Trends in Food & Beverage at Costco

As we step into 2024, the food & beverage industry continues to assert its dominance in consumer spending, as it did throughout 2023. By retailer, market share of the food & beverage category seems stable with Walmart as the largest player and Costco second. Zooming in on Costco, several noteworthy trends have surfaced in the […]
2 min read
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  1. Channel: Club

Are Generalists Pushing Out Pet Supply Pure Players?

Pet supplies saw immense growth in 2023, with GMV among top retailers up 16% vs 2022. Generalists Amazon and Walmart contributed largely to the category’s growth, growing their market share at the expense of pet supply pure players, Petco and Chewy. Amazon saw the largest market share gains in the category, up +2.2 pp, while […]
2 min read
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  1. Channel: Club

Kroger, Albertsons Delay Merger Timeline to August as They Negotiate with Regulators

The planned $24.6 billion merger of supermarket giants Kroger and Albertsons has faced pushback from federal regulators, state Attorneys General and labor unions practically from the moment it was first announced in October 2022. Now the companies, while noting that they “remain in active and ongoing dialogue with the Federal Trade Commission and individual state […]
< 1 min read
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  1. Channel: Club

Kroger, Albertsons Delay Merger Timeline to August as They Negotiate with Regulators

The planned $24.6 billion merger of supermarket giants Kroger and Albertsons has faced pushback from federal regulators, state Attorneys General and labor unions practically from the moment it was first announced in October 2022. Now the companies, while noting that they “remain in active and ongoing dialogue with the Federal Trade Commission and individual state […]
< 1 min read
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  1. Channel: Club

Costco Tests Membership Card Scanning At Entry Doors

USA Today reports that several Costco stores are testing the use of greeters to scan customer membership cards when they enter, as a way of offering an”improved member experience.” In the past, membership cards only were scanned at checkout;  they just had to show them to the greeter to get into the store.  “Adding ID […]
< 1 min read
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  1. Channel: Club

Sam’s Club Receipt Checks To Be Done By AI

The New York Times reports that Walmart-owned Sam’s Club is going to begin replacing the folks who check customer receipts as they leave the store – the stores will begin using AI “to scan shoppers’ carts so they no longer have to show a receipt at the exit upon checking out.” The move is designed […]
< 1 min read
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  1. Channel: Club

3 Lessons From the 2023 End-of-Year Shopping Season

The end-of-year season is always a make or break time for e-commerce brands that can accrue earnings that see their businesses through quiet first quarters. Although inflation eased in the third quarter of 2023, the holiday season can be unpredictable and stiff competition will fight you for every sale. Therefore, you must familiarize yourself with […]
4 min read
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  1. Channel: Club

Washington State Expected To Sue To Block Kroger-AlbertsonsMerger

Bloomberg reports that Washington Attorney General Bob Ferguson “is expected to file a lawsuit seeking to block Kroger Co.’s proposed takeover of Albertsons Cos.” According to the story, “The lawsuit is expected to be filed in state court, said the person, who asked not to be named discussing an ongoing investigation. “The US Federal Trade […]
2 min read
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  1. Channel: Club

Costco To Replace The Churro In Its Food Courts

Axios reports that “a mammoth double chocolate chunk cookie is rolling out to Costco food courts and replacing the fan-favorite churro … The new treat – expected to be in all U.S. stores by the end of January – has mixed reviews among loyal Costco members who take the food court menu and free samples seriously.” Axios […]
< 1 min read
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  1. Channel: Club

Retail Media: Everything You Need to Know

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place. This special Retail TouchPoints resource hub […]
14 min read
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  1. Channel: Club

NRF 2024 Preview: Hear From Top Execs at Levi’s, Ulta Beauty, FedEx — and Magic Johnson

Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan. 13 to 16, 2024. The draw? More than 1,000 exhibitors and 170 sessions featuring a wide array of speakers, from leading retailers to suppliers, analysts and other industry experts — plus […]
2 min read
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  1. Channel: Club

10 Solutions for Combatting Retail Theft

Major retailers reported record levels of retail theft in 2023, and it seems that the problem is only worsening by the day. According to a 2023 National Retail Security Survey, retail losses swelled to $112.1 billion in 2022, up a staggering 19 percent from $93.9 billion the year prior. Popular retail chains like Target, Kohl’s, […]
3 min read
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  1. Channel: Club

Costco Blames Itself For Unionization Drive

Costco is getting notice for how it is dealing with a vote by employees in Norfolk, Virginia, to unionize. The vote last month means that 238 workers in Norfolk will join the Teamsters, in what the employees say is an effort to improve working conditions;  CNN writes that “the workers said their hope in becoming […]
4 min read
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  1. Channel: Club

The Big Idea is Broken. Welcome To Weirdvertising.

Is it just me, or is advertising getting weirder? There was a time not long ago when brands and ad agencies would talk about the big idea and the importance of telling a compelling story. But these days, with TikTok dominating the social media landscape, it seems like big ideas are being traded in for […]
6 min read
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  1. Channel: Club

Top 10 Stocks on Instagram and TikTok

The Most Talked About Stocks on TikTok and Instagram Investors have a plethora of choices when it comes to investing in the stock market. So, which companies tend to grab the most attention? This graphic is based on November 2023 data from the online trading provider City Index, which analyzed every company in the S&P […]
2 min read
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  1. Channel: Club

Costco Q3 2023 (FY Q1 ’24) Earnings Recap

On December 14, 2023, Costco released FY Q1 2024 results. Costco topped quarterly revenue & earnings expectations due to strong sales in Fresh Foods and Foods & Sundries with eCommerce and Non-Foods showing improvement. Underlying positive sentiment for Costco’s Q1 was anchored by traffic increases of +4.7% worldwide, membership renewal growth being up 10 bps […]
< 1 min read
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  1. Channel: Club

Could AI Be Your Next Stylist? Consumers Are Ready

Keeping up with nanosecond social media trends is a never-ending challenge for retail brands and shoppers. In addition to responding to these fast-paced microtrends, merchandisers face increased pressure to incorporate cutting-edge personalization techniques that drive authentic shopping experiences and cultivate brand loyalty. So, what’s the answer to remaining innovative and on-trend in 2024? According to […]
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  1. Channel: Club

Sam’s Club Expands Store Rollout of AI-Powered Exit Tech

Walmart-owned Sam’s Club says it’s turning to artificial intelligence to speed up its own exit technology. Instead of requiring store staff to check members’ purchases against their receipts when leaving the store, Sam’s Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the […]
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