Trends & External Forces How Hydra Health is Transforming the Hospital Gift Shop Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods. Marie Kloor and her firm, Hydra Health, are focused on changing that. “Our mission […] Retail TouchPoints February 22, 2024February 22, 2024 6 min read Health & WellnessAssociatesBrick and MortarPredictions and ForecastsTechnology & InnovationData & InsightsShoppersDept. ApparelOperations & Supply ChainKraftHeinzDept. HBCMarketing: Social MediaStore FormatPartnershipsMergersMarketing: Loyalty & SubscriptionResults & InvestmentLegal & CriminalDept. Natural / OrganicStore LocationDept. NonfoodTech: CashierlessDept. FreshDept. BeverageConsumersPop UpsMarketing: In Store 0 Saving Bookmark this article Bookmarked
Shopper & Customer Study: Defining Omnichannel Shoppers 84.51° is out with a new report that “examines who omnichannel shoppers are, where they shop, and some of the reasons why they choose to shop in-store and online.” Some key findings: • “This shopper is likely to be Millennial or Gen Z, is engaged with natural and organic, is more likely to have children, […] MorningNewsBeat February 21, 2024February 29, 2024 < 1 min read ShoppersOmnichannelMarketing: In StoreDept. FreshDept. DeliDept. Fresh PreparedDept. PerimeterDept. NonfoodDept. Natural / OrganicDeliveryBOPISDept. BakeryConsumersBig DataHealth & WellnessInsight ProvidersMarketing: Retail MediaMerchandisingPredictions and Forecasts84.51 0 Saving Bookmark this article Bookmarked
Trends & External Forces Family baby formula business reacts to market investigation Organic baby formula company Kendamil has responded to the investigation into the UK infant formula market announced by regulators who said parents could be saving £500 in their baby’s first year. An initial report in November found the price of formula had risen by 25%… This story continues at Family baby formula business reacts to […] Talking Retail February 21, 2024February 21, 2024 < 1 min read Predictions and ForecastsInternational - UKHealth & WellnessDept. Natural / Organic 0 Saving Bookmark this article Bookmarked
Shopper & Customer Conversational Commerce for Better Customer Experience Since Amazon Echo’s 2014 launch, conversational commerce has been a hot topic of conversation in retail (pun intended). The biggest question: How can conversational commerce improve shopping experiences? For the last decade, the answer seemed to be it doesn’t. Consumers struggled to leverage these tools to shop, unless they were reordering a previous purchase. Conversational […] Michael Klein February 20, 2024February 20, 2024 3 min read ConsumersTechnology & InnovationAIShoppersMarketing: Direct & PersonalizationData & InsightsCustomer ExperiencePredictions and ForecastsDept. Natural / OrganicAmazonConsultingDept. NonfoodMerchandisingOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Department: Consumer Durables Shoe Carnival Strengthens Midwest Footprint with Acquisition of Rogan’s Shoes With an eye on its goal of becoming the leading family footwear retailer in the U.S., Shoe Carnival has acquired the 53-year-old Rogan’s Shoes for $45 million in cash. The addition of Rogan’s 28 stores throughout the Midwest makes Shoe Carnival the market leader in Wisconsin and establishes a store base for the company in […] Retail TouchPoints February 17, 2024February 17, 2024 2 min read Dept. ApparelAcquisitionPredictions and ForecastsShoppersBrick and MortarExecutivesAssociatesMarketing: Social MediaHealth & WellnessDept. Natural / OrganicResults & InvestmentStrategyMerchandisingTarget 0 Saving Bookmark this article Bookmarked
Holiday & Events Holiday Season Takeaways Record-breaking Success for Premium Private Label Ranges In line with the growing number of those in difficult financial situations, we found that 97% of shoppers can be described as discounters. This holiday season, Aldi and Lidl both experienced record-breaking sales. Lidl reported a 12% increase in sales year on year and an 11% increase in […] Mintel February 16, 2024February 16, 2024 3 min read Holiday & EventsConsumersSustainabilityLidlInternational - UKDept. GroceryShoppersPredictions and ForecastsOwned Brands (Private Label)Health & WellnessResults & InvestmentDept. HBCDept. Natural / OrganicEconomyDept. ApparelData & InsightsCOVID19Dept. BeverageTrends: ConsumerOperations & Supply ChainPop UpsRegional GroceryStrategyTechnology & InnovationMarketing: Social MediaAldi 0 Saving Bookmark this article Bookmarked
Media & Marketing What Made the Stanley-Starbucks Collab Go Viral? The Psychology of Scarcity The Stanley X Starbucks Valentine’s Day Quencher H2.0 Tumbler is the latest example of a viral retail phenomenon. The 40-ounce tumbler joins the likes of the Cabbage Patch Doll, Tickle Me Elmo and Furbies, which all generated long lines — even stampedes — of consumers clamoring to get their hands on these coveted goods. And […] Retail TouchPoints February 15, 2024February 15, 2024 6 min read ConsumersMarketing: Social MediaTikTokRestaurantsTargetESG and CSRData & InsightsShoppersPredictions and ForecastsDept. ApparelMarketing: BrandPartnershipsSustainabilityMarketing: Loyalty & SubscriptionMerchandisingExecutivesAssociatesHoliday & EventsHealth & WellnessTechnology & InnovationStrategyDept. Toys & GamesDept. NonfoodDept. Natural / OrganicOperations & Supply ChainAcquisition 0 Saving Bookmark this article Bookmarked
Shopper & Customer Consumers still willing to pay a premium for Dave’s Killer Bread Volume up 10% in 2023; high organic flour prices a drag. Food Business News February 14, 2024February 14, 2024 < 1 min read ConsumersDept. BakeryHealth & WellnessDept. Natural / Organic 0 Saving Bookmark this article Bookmarked
International The Body Shop UK Enters Administration The UK arm of the The Body Shop has entered administration, the British version of bankruptcy protection, according to Reuters and other media reports, but it will continue to operate online and via its 199 UK brick-and-mortar stores for the time being. Private equity firm Aurelius Group purchased the retailer from Natura &Co in November […] Retail TouchPoints February 14, 2024February 14, 2024 < 1 min read International - UKSustainabilityBrick and MortarPredictions and ForecastsMarketing: Social MediaMerchandisingMergersPackagingDept. Natural / OrganicESG and CSRHealth & WellnessBankruptcyOperations & Supply ChainResults & InvestmentAssociates 0 Saving Bookmark this article Bookmarked
Department: Food Bob Moore, of Bob’s Red Mill fame, dies at 94 The founder of Bob’s Red Mill will be remembered for joyfully leading a marching band parade around the Natural Products Expo West show floor Supermarket News February 13, 2024February 13, 2024 < 1 min read Industry Conferences and EventsDept. Natural / Organic 0 Saving Bookmark this article Bookmarked
Retailer Media Maximize Profitability With Holistic KPIs for Ecommerce Managers DSI “This whole concept of ‘do your job and stay in your lane’ doesn’t exist anymore … all of these walls that existed are being broken down.” – Samir Bhavnani, VP of Sales, CommerceIQ The ecommerce boom of the pandemic has wound down, and growth is no longer guaranteed. In this slower environment, brands need to […] Digital Shelf Institute February 13, 2024February 13, 2024 8 min read Marketing: Retail MediaMerchandisingOperations & Supply ChainDept. Natural / OrganicHealth & WellnessOmnichannelData & InsightsResults & InvestmentPodcastsUnileverMarketing: Social MediaPartnershipsPredictions and ForecastsShoppersStrategySustainabilityCOVID19Consumers 0 Saving Bookmark this article Bookmarked
Trends & External Forces Altos Tequila launches new RTD Pernod Ricard UK’s Altos Tequila has released a new ready-to-drink (RTD) Altos Classic Lime Margarita. Made with Altos Plata Tequila, triple sec, natural lime flavour and agave syrup, the brand believes Altos Classic Lime Margarita RTD delivers ‘the unmistakeably smooth, clean and complex taste of… This story continues at Altos Tequila launches new RTD Or […] Talking Retail February 13, 2024February 13, 2024 < 1 min read Predictions and ForecastsInternational - UKGovernmentDept. Natural / OrganicDept. BeverageDept. Adult BevCPG: Adult Beverage 0 Saving Bookmark this article Bookmarked
Department: Food Future of Search The future of search is ask. The future of results is answer. I like how Carl Holden at Zellus Marketing described the shift in how we’re all going to be navigating the Internet: “Since the turn of the millennium, the verb “search” has dominated our interaction with the internet—inputting keywords into a box and sifting […] Tom Fishburne February 11, 2024February 11, 2024 3 min read Fun & HumorPredictions and ForecastsAITechnology & InnovationGooglePartnershipsSponsoredDept. Natural / OrganicHealth & WellnessStore LocationWeatherChatGPTData & InsightsMarketing: Direct & Personalization 0 Saving Bookmark this article Bookmarked
Channel: Grocery - Natural Natural Grocers sees uptick in Q1 sales Net sales increased 7.6% to $301.8 million Supermarket News February 11, 2024February 11, 2024 < 1 min read Natural GrocersDept. Natural / Organic 0 Saving Bookmark this article Bookmarked
Technology & Innovation Developer vs. non-developer is the wrong divide; what matters with no-code is knowing what you’re doing Dear marketing readers: hang in with me here. I have a point. Promise. I started programming as a kid, writing multiplayer games for dial-up bulletin board systems (BBSs) — a precursor to the web and social media as we know it today. It was the late 80’s, early 90’s, and I mostly wrote in a […] chiefmartec February 7, 2024February 7, 2024 6 min read Technology & InnovationPredictions and ForecastsAIDept. NonfoodMarketing: Digital MediaData & InsightsOperations & Supply ChainDept. Toys & GamesResults & InvestmentShoppersCustomer ExperienceDept. FuelDept. Natural / OrganicESG and CSRAssociatesMarketing: Social MediaLegal & Criminal 0 Saving Bookmark this article Bookmarked
Trends & External Forces Estée Lauder Announces Job Cuts, Restructuring Plans Estée Lauder is cutting 3 percent to 5 percent of its global workforce as part of a restructuring program that aims to increase profits and become more nimble in a challenging international environment, reports ABC News. The layoffs were announced Monday as the New York cosmetic giant reported falling profits and revenue in the second […] Kristina Stidham February 7, 2024February 7, 2024 2 min read Predictions and ForecastsAssociatesGovernmentResults & InvestmentSustainabilityInternationalConsumersDept. Natural / OrganicEconomyExecutivesHealth & WellnessAmazon 0 Saving Bookmark this article Bookmarked
Technology & Innovation US Retail Trends to Watch Retail, like all other industries, has had to respond swiftly to societal developments and changing attitudes of the US public. With the explosion of AI, a new door has opened for retail marketing and advertising, which will break through boundaries and expand the limits of consumers’ imagination. This article discusses key trends driven by technological […] Mintel February 6, 2024February 6, 2024 4 min read Technology & InnovationAIConsumersMetaverseShoppersSustainabilityESG and CSRTrends: TechMarketing: Social MediaDept. Natural / OrganicCOVID19Trends: Retailsocial commerceHealth & WellnessPredictions and ForecastsMarketing: In StoreAmazonStart UpsRecommerceOperations & Supply ChainDept. ApparelMarketing: UGCMarketing: Direct & PersonalizationTrends: ConsumerBrick and MortarData & InsightsStrategyTarget 0 Saving Bookmark this article Bookmarked
Media & Marketing ROI, Conversions, Loyalty, and More — Getting the Most from Your CPG Marketing Spend In the past few columns in our CPG Marketing Magic series, we’ve embarked on an exciting journey through the realms of branding, user experience, inventory movement, and digital advertising. Now, it’s time to delve into the pivotal role of metrics in your marketing strategy. In this article, we’re diving into the world of analytics, where […] RangeMe February 5, 2024February 5, 2024 7 min read Marketing: Loyalty & SubscriptionTechnology & InnovationAIMarketing: Social MediaData & InsightsDept. BeverageConsumersVendorsStrategyPartnershipsDept. NonfoodMarketing: BrandDept. GroceryShoppersESG and CSROperations & Supply ChainMarketing: UGCMeta (Facebook)Results & InvestmentMarketing: TradePhilanthropyPredictions and ForecastsPricing & PromotionsMarketing: Direct & PersonalizationStore LocationTargetTikTokGoogleDept. Natural / OrganicDept. HBCInclusivityAgencies 0 Saving Bookmark this article Bookmarked
Data & Insights Report: Consumers’ Expectations of Retailers Remain High One might think that after multiple years of inflation and a scarcity mindset that consumers would have adjusted their expectations of retailers to allow for more leniency and to ensure they’re just able to get the products they want. CI&T’s 2024 Connected Retail Report told a very different story. In our fourth year collecting consumer […] Melissa Minkow February 5, 2024February 5, 2024 3 min read AITechnology & InnovationConsumersShoppersEconomyPredictions and ForecastsMarketing: TradePricing & PromotionsMarketing: Direct & PersonalizationStore LocationPartnershipsMerchandisingBig DataThick DataDept. NonfoodDept. Natural / OrganicData & InsightsBrick and MortarStrategy 0 Saving Bookmark this article Bookmarked
Data & Insights Generative AI for E-Commerce: 5 Top Trends for 2024 In 2023, the e-commerce industry was largely focused on strengthening brand equity, enhancing the customer experience, and keeping up with the evolution fueled by new platforms and artificial intelligence-based technologies. Notably, the adoption of composable commerce, which refers to building a modular, component-based, cloud-native tech stack, empowered companies to build the agility required to remain […] Meagan White February 1, 2024February 1, 2024 4 min read Technology & InnovationAIData & InsightsShoppersOperations & Supply ChainPredictions and ForecastsInsight ProvidersCustomer ExperienceMarketing: In StoreMarketing: VoiceWeatherDeliveryMarketing: TradeOmnichannelPricing & PromotionsReturnsGoogleBrick and MortarBOPISDept. NonfoodAssociatesDept. Natural / OrganicEconomyConsumersMarketing: Social MediaESG and CSRMarketing: UGC 0 Saving Bookmark this article Bookmarked
Technology & Innovation Your Views: Making Up For Lost Time Reacting to Amazon’s plan to create a pay tier for its Alexa smart speaker system, one MNB reader wrote: Our main household use for Alexa is to control lights, heat, and A/C. If they start charging for it, we will stop using it. There are many other platforms available for home control that do not […] MorningNewsBeat February 1, 2024February 1, 2024 16 min read Technology & InnovationAIStreamingShoppersDept. GroceryDept. NonfoodAssociatesTech: CashierlessMarketing: Digital MediaDept. Toys & GamesCostcoMarketing: BroadcastAmazonRegional GroceryDept. FreshKrogerRestaurantsAlbertsons / SafewayConsumersPredictions and ForecastsEconomyHealth & WellnessDollar GeneralPackagingExecutivesDeliveryCVSMarketing: Loyalty & SubscriptionMarketing: In StoreWalmartDept. PerimeterOperations & Supply ChainMarketing: TradeWegmansWhole FoodsWalgreensReturnsHoliday & EventsGovernmentMarketing: VoiceDept. BeverageData & InsightsInsight ProvidersOwned Brands (Private Label)MergersMarketing: Retail MediaPartnershipsAhold DelhaizePricing & PromotionsBig DataSustainabilityDept. OTCStrategyDept. HBCDept. BakeryDept. Natural / OrganicBrick and Mortar84.51 0 Saving Bookmark this article Bookmarked
Data & Insights Every marketer a data analyst and an engineer… delusion or destiny? “Everyone within Publicis will become a data analyst, an engineer, an intelligence partner, with all the information they need at their fingertips to supercharge client growth.” Publicis Groupe made that bold statement last week in a press release and presentation celebrating their performance from last year “after shifting from a holding company to a platform” […] chiefmartec February 1, 2024February 1, 2024 5 min read Technology & InnovationData & InsightsAIPredictions and ForecastsOperations & Supply ChainAgenciesShoppersMarketing: Social MediaPartnershipsExecutivesBig DataDept. NonfoodStrategyAmazonDept. Natural / OrganicPress ReleaseMarketing: Direct & PersonalizationTwitter 0 Saving Bookmark this article Bookmarked
Department: Food ‘This is natural evolution’: Saks and Neiman Marcus on the state of luxury As a new year starts, Geoffroy van Raemdonck and Marc Metrick share thoughts on luxury e-commerce, when the market might recover and how the consumer is doing. RetailDive February 1, 2024February 1, 2024 < 1 min read Dept. Natural / OrganicConsumers 0 Saving Bookmark this article Bookmarked
Shopper & Customer How Retailers Can Prevent Wilting ID Rates Identification helps retailers create more informed marketing and customer experiences, from personalizing messages early in their journey to treating loyalists like loyalists. The more site visitors can be identified, the more retailers can provide relevant, timely experiences that drive other critical performance metrics. A retailer that does very little to increase its visitor identification typically […] Bradford Johnson January 31, 2024February 1, 2024 4 min read ShoppersData & InsightsConsumersCustomer ExperiencePricing & PromotionsMarketing: Loyalty & SubscriptionDeliveryPredictions and ForecastsStrategyDept. Natural / OrganicVendorsMarketing: Direct & PersonalizationConsultingSustainabilityTechnology & InnovationHoliday & EventsAgencies 0 Saving Bookmark this article Bookmarked
Shopper & Customer From Overwhelmed to Empowered: Unlocking Consumer Confidence With Product Content Picture this: You need a new pair of running shoes so you visit a website to do a little research. Your screen fills with page after page of options. Before long, it’s information overload and you’re paralyzed by choice. You end up clicking on a pair from a brand you recognize. But that logo alone […] Randy Mercer January 31, 2024January 31, 2024 3 min read ConsumersShoppersPredictions and ForecastsMarketing: UGCTechnology & InnovationCustomer ExperienceOmnichannelDept. ApparelMarketing: Social MediaReturnsData & InsightsUnileverPackagingStore LocationMarketing: In StoreDept. NonfoodTrends: RetailTech: AR and VRDept. Natural / OrganicHealth & WellnessMarketing: BrandMarketing: Loyalty & SubscriptionResults & InvestmentMetaverseOperations & Supply Chain 0 Saving Bookmark this article Bookmarked
Data & Insights Beyond Trends: A Blueprint for Retailers to Embrace Sustainable Practices in 2024 and Beyond As we begin 2024, the retail sector is witnessing a dynamic shift towards sustainability. Highlights of the millennial and Gen Z consumer trends almost always center around sustainability, with 72 percent and 77 percent of them, respectively, likely to pay more for environmentally-friendly products, according to the PDI Business of Sustainability Index. The behaviors of […] Rebecca Razulis January 29, 2024January 29, 2024 2 min read AITechnology & InnovationSustainabilityPredictions and ForecastsPackagingOperations & Supply ChainConsumersShoppersESG and CSREconomyDept. PerimeterAmazonDept. FreshData & InsightsPartnershipsDeliveryDept. Natural / OrganicTrends: RetailExecutivesHealth & WellnessResults & InvestmentTrends: Consumer 0 Saving Bookmark this article Bookmarked
Department: Food Fresh Thyme to expand local assortment through new partnership Through Naturally Chicago’s Locally Made Retail Access Program, the specialty grocer will foster relationships with natural product businesses. Grocery Dive January 26, 2024January 26, 2024 < 1 min read Regional GroceryPartnershipsMerchandisingDept. FreshDept. Natural / Organic 0 Saving Bookmark this article Bookmarked
Shopper & Customer Casper Revamps California Store with Interactive Sleep Features Casper Sleep is doubling down on tactile experiences. As a company that sells mattresses, pillows and other sleep-related goods, it’s a natural thing to do — but Casper has gone far beyond the basics of having potential customers “test” a mattress by lying down for a few minutes with a salesperson hovering. In some ways […] Retail TouchPoints January 25, 2024January 25, 2024 5 min read ShoppersConsumersPredictions and ForecastsTechnology & InnovationMarketing: In StoreDept. Natural / OrganicBOPISMarketing: Direct & PersonalizationStrategyMarketing: Social MediaMerchandisingPricing & PromotionsHealth & WellnessSustainabilityStore LocationUnileverPartnershipsData & InsightsBrick and MortarDeliveryBig Data 0 Saving Bookmark this article Bookmarked
Technology & Innovation NRF 2024: AI, Digital Stores, Flexibility and Other Trends Dominating Retail’s Big Show Artificial intelligence took center stage at the National Retail Federation’s annual Big Show held in New York City last week. Some 40,000 attendees and retailers from across the globe swarmed the Javits Center to explore AI-focused technologies and other innovations tailored to their current requirements, opening doors to new possibilities. RFID Has Come a Long […] Kieran Powell January 23, 2024January 23, 2024 7 min read Technology & InnovationAIShoppersConsumersMarketing: In StoreBrick and MortarOperations & Supply ChainDept. NonfoodPredictions and ForecastsAssociatesCustomer ExperienceDeliveryTech: CashierlessMarketing: Direct & PersonalizationReturnsStrategyPricing & PromotionsAmazonDept. ApparelIndustry Conferences and EventsExecutivesOmnichannelTrends: RetailData & InsightsDept. FreshSustainabilityResults & InvestmentMeta (Facebook)MerchandisingHealth & WellnessMarketing: Loyalty & SubscriptionPartnershipsInsight ProvidersInternational - UKKrogerLegal & CriminalMarketing: Social MediaMarketing: VoiceDept. Natural / OrganicTikTokTargetDept. DairyTrends: TechUnileverVendorsDept. PerimeterWalmartDept. FrozenChatGPTDept. BeverageEconomy 0 Saving Bookmark this article Bookmarked
Associates & Employees How to Create a Better Working Environment for Your Retail Staff: 6 Simple Ideas Creating a positive workplace for retail staff is akin to setting the stage for a grand performance. The ambiance directly impacts the show’s success. Fostering an environment where employees are valued and feel motivated not only enhances their job satisfaction but also amplifies their productivity. Yet far from being just another nice gesture or the […] Retail Minded January 20, 2024January 20, 2024 3 min read AssociatesSustainabilityShoppersPredictions and ForecastsDept. NonfoodTrends: RetailResults & InvestmentMarketing: Social MediaDept. Natural / OrganicDept. FreshDept. BeverageDept. Adult Bev 0 Saving Bookmark this article Bookmarked
Shopper & Customer Data & Insights Shopper & Customer Trends & External Forces FMI Launches 2024 U.S. Grocery Shopper Trends Series: How Consumers Are Finding Value at the Grocery Store ARLINGTON, Va.–(BUSINESS WIRE)– #foodindustry–Shoppers enjoy food shopping as much as ever, according to the latest annual survey by FMI – The Food Industry Association. Written by BusinessWire - Supermarket May 14, 2024May 14, 2024 Saving Bookmark this article Bookmarked
Data & Insights Technology & Innovation Retailers: Is AI the answer to all your problems? Not so fast…proceed with caution! Written by Supermarket News May 10, 2024May 10, 2024 Saving Bookmark this article Bookmarked
Technology & Innovation Department: Consumer Durables Department: Nonfood Corporate Strategy ESG Media & Marketing Data & Insights Shopper & Customer Technology & Innovation Trends & External Forces Merchandising Could AI Be Your Next Stylist? Consumers Are Ready Keeping up with nanosecond social media trends is a never-ending challenge for retail brands and shoppers. In addition to responding to these fast-paced microtrends, merchandisers face increased pressure to incorporate cutting-edge personalization techniques that drive authentic shopping experiences and cultivate brand loyalty. So, what’s the answer to remaining innovative and on-trend in 2024? According to […] Written by TotalRetail May 10, 2024May 10, 2024 Saving Bookmark this article Bookmarked
Media & Marketing Channel: Grocery Media & Marketing Kroger considers Disney+ perk for grocery delivery members US retail giant Kroger is reportedly in talks with the Walt Disney Company to offer the Disney+ streaming service as a benefit to paying members of its Kroger Boost grocery delivery programme. The post Kroger considers Disney+ perk for grocery delivery members appeared first on Retail Insight Network. Written by Retail Insights Network May 8, 2024May 8, 2024 Saving Bookmark this article Bookmarked
Technology & Innovation Channel: Dollar/Value Channel: Ecommerce & Digital Channel: Mass Data & Insights Technology & Innovation Trends & External Forces Associates & Employees Stores & Formats Sam’s Club Expands Store Rollout of AI-Powered Exit Tech Walmart-owned Sam’s Club says it’s turning to artificial intelligence to speed up its own exit technology. Instead of requiring store staff to check members’ purchases against their receipts when leaving the store, Sam’s Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the […] Written by 0 Author Missing May 8, 2024May 8, 2024 Saving Bookmark this article Bookmarked