Costco

Articles on Costco.

  1. Shopper & Customer

Boston Market Once Successful Now Stuck in Failure Mode according to the Grocerant Guru®

  Boston Market, formerly known as Boston Chicken, began serving its homestyle meals of spit-roasted rotisserie chickens, made-from-scratch cornbread, and creamy mac and cheese in 1985. As it grew in popularity, it had about 1,200 locations at one time, according to Restaurant Business.  Today there are just over 300 locations in the United States and Puerto […]
4 min read
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  1. Shopper & Customer

Your Views:  Finally

MNB reader Doug Galli has a reaction to my argument that while Amazon may try to steer shoppers to products with higher margins, so do many retailers: Kevin, you are correct on this point of how retailers “merchandise” and market their respective stores. You work to steer customers toward higher margin products, which might not […]
8 min read
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  1. Channel: Grocery

Kroger Presses Post-Merger-We’ll-Lower-Prices Argument

Kroger this morning issued a press release that continues to make the argument – the same argument that it has made since first proposing the $24.6 billion acquisition of Albertsons – that it will lower prices once the deal is complete, and that it has a 20-year track record of lowering prices after it makes […]
4 min read
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  1. Shopper & Customer

Amazon Hit With New Consumer Lawsuit

Reuters reports that Amazon has been sued “in a proposed U.S. class action accusing the online retailer of violating a consumer protection law by steering hundreds of millions of shoppers to higher-priced items in order to earn extra fees … The case differs from other private litigation over the ‘Buy Box’ by focusing on harm […]
2 min read
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  1. CPG: Food

Listeria-Related Recalls Continue Nationwide

From USA Today: A nationwide recall of products containing cheese with a risk for listeria contamination continues to grow larger with salad kits and taco kits sold at stores including Albertsons, Costco, Walmart, and WinCo being removed from shelves. “Rizo-López Foods of Modesto, California, on Feb. 5 recalled dozens of dairy products including Queso Fresco and Cotija Cheese, because […]
< 1 min read
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  1. Channel: Grocery

Wednesday Eye-Opener:  Questions, Questions

by Kevin Coupe Yesterday, we reported on Monday’s announcement that Gary Millerchip was stepping down as Kroger’s CFO after more than 15 years with the company, to join a then-unnamed company as its new CFO. Shortly thereafter, the name of that company was made public:  Costco. The timing, to say the least, was interesting – […]
3 min read
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  1. Corporate Strategy

NEWS UPDATE:  Costco Names Departing Kroger CFO As Its Own New CFO

Costco said this morning that Gary Millerchip, who yesterday said he was stepping down as Kroger’s CFO after more than 15 years with the company, as its new CFO. He succeeds Richard Galanti, who has been Costco’s CFO for more than three decades. Ron Vachris became Costco’s new CEO just last month, succeeding Craig Jelinek, […]
< 1 min read
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  1. Channel: Grocery

Kroger To Bring Mobile Oases To Dallas Food Deserts

The Dallas Morning News reports that Kroger believes it has “come up with a way to successfully bring online grocery shopping to neighborhoods in southern Dallas’ that are considered food deserts … Kroger is waiving fees and tipping at three delivery destinations within walking distance of neighborhoods in southern Dallas, starting Tuesday at the South […]
2 min read
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  1. Technology & Innovation

Your Views:  Making Up For Lost Time

Reacting to Amazon’s plan to create a pay tier for its Alexa smart speaker system, one MNB reader wrote: Our main household use for Alexa is to control lights, heat, and A/C.  If they start charging for it, we will stop using it.  There are many other platforms available for home control that do not […]
16 min read
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  1. Shopper & Customer

Retail Customer Satisfaction On The Upswing

The American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2023-2024 is out, concluding that “overall customer satisfaction surging 4% to a score of 78.0 (out of 100).” According to the report, “More than 60% of retailers measured see their individual ACSI scores improve in 2024 …  Customer satisfaction with online retailers remains unchanged […]
2 min read
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  1. Channel: Ecommerce & Digital

In Connecticut, Amazon Fresh Is Out & BIg Y Is In

CT Insider reports that Amazon has decided not to open Amazon Fresh stores in the towns of Westport and Brookfield, despite the fact it had done considerable work on the store facilities over the years. Instead, Big Y will take over the locations, offering those communities more traditional supermarket shopping alternatives. Some context from the […]
2 min read
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  1. Channel: Club

Costco Opts For Greater Pricing Transparency

The Street reports on a new pricing strategy at Costco:  When customers buy bigger-ticket items, like appliances or larger televisions, from chains such as Target, Walmart and Best Buy, they “don’t see the full prices when they look at those items — specifically appliances — on the floor.”  In fact, the story says, “you face […]
< 1 min read
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  1. Department: Beverage

Trends in Food & Beverage at Costco

As we step into 2024, the food & beverage industry continues to assert its dominance in consumer spending, as it did throughout 2023. By retailer, market share of the food & beverage category seems stable with Walmart as the largest player and Costco second. Zooming in on Costco, several noteworthy trends have surfaced in the […]
2 min read
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  1. Department: Nonfood

Are Generalists Pushing Out Pet Supply Pure Players?

Pet supplies saw immense growth in 2023, with GMV among top retailers up 16% vs 2022. Generalists Amazon and Walmart contributed largely to the category’s growth, growing their market share at the expense of pet supply pure players, Petco and Chewy. Amazon saw the largest market share gains in the category, up +2.2 pp, while […]
2 min read
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  1. Channel: Grocery

Kroger, Albertsons Delay Merger Timeline to August as They Negotiate with Regulators

The planned $24.6 billion merger of supermarket giants Kroger and Albertsons has faced pushback from federal regulators, state Attorneys General and labor unions practically from the moment it was first announced in October 2022. Now the companies, while noting that they “remain in active and ongoing dialogue with the Federal Trade Commission and individual state […]
< 1 min read
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  1. Channel: Grocery

Kroger, Albertsons Delay Merger Timeline to August as They Negotiate with Regulators

The planned $24.6 billion merger of supermarket giants Kroger and Albertsons has faced pushback from federal regulators, state Attorneys General and labor unions practically from the moment it was first announced in October 2022. Now the companies, while noting that they “remain in active and ongoing dialogue with the Federal Trade Commission and individual state […]
< 1 min read
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Kroger Delivers its First-Party Data to the Yahoo DSP

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger, powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results. While off-site advertising […]
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Amazon tops expectations for revenue, earnings

SEATTLE – Amazon posted better-than-expected revenue and earnings in the quarter ended March 31. Net sales increased 13% from a year earlier to $143.3 billion. The company reported first-quarter net income of $10.4 billion, or 98 cents a diluted share, compared to $3.2 billion a year earlier. Amazon’s operating income surged to $15.3 billion, up […]
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Walmart to close all 51 health centers

BENTONVILLE, Ark. — Walmart today said it has made the “difficult decision” to close its Walmart Health and Walmart Virtual Care clinics, citing a lack of profitability. “The decision to close all 51 health centers across five states and shut down the virtual care offering was not easy. We understand this change affects lives – […]
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