1. Channel: Ecommerce & Digital

Sex toys and lingerie retailer Ann Summers picks Evri to handle all its business-to-customer parcels

Ann Summers, a lingerie and sex toys retailer, has awarded Evri a multi-million-pound delivery contract.

It has been selected as the sole partner to handle all of Ann Summers’ business-to-customer parcels including delivery pick-up, drop-off (PUDO) and returns.

Evri has a network of more than 13,000 PUDO locations including ParcelShops and lockers.

According to the company, delivery to ParcelShops, which are often located in Tesco Express stores, Post Office branches or independent convenience stores, and usually within a ten-minute walk, typically reduces carbon by 45% compared to a traditional home delivery.

Delivery to ParcelShops can also be a more discreet way to receive a parcel, if you, ahem, catch our drift.

Other sustainability initiatives include the use of electric delivery bikes, bio-methane fuelled vehicles and electric ParcelShop vans.

Customers can also upgrade to next day or Sunday delivery with a one-hour or two-hour delivery window. In-flight diversions, branded customer communications and delivery photo for every parcel will typically come as standard.

This announcement follows news in September 2023 that Ann Summers hit over £100 million turnover and revealed plans to open more stores across the UK.

Ryan Norris, Sales Director at Evri, says: “Ann Summers is a leading British retailer in its field with a recognisable brand and heritage which dates back to the 70s– a similar heritage to Evri which was born out of Grattan Mail Order in Bradford around the same time.”

“We are delighted to be given the opportunity to partner with them to deliver a more sustainable, reliable and cost-effective service for their customers.”

Dan Pass, Head of Logistics at Ann Summers, says: “We are committed to providing our customers with the best possible experience, and this partnership with Evri will help us to achieve this by offering fast, sustainable and high quality delivery services.”

“We are delighted so far with delivery success rates, the helpfulness of the team and the ease of migration.”

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