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  1. Channel: Restaurants
So, how is your branding extending your brand invitation this fall? How involved are you within your local community?  If you are a restaurant owner today it has never been more important to be involved within you community including staying in touch with your local elected officials according to Steven Johnson Grocerant Guru® at Tacoma, […]
  1. Channel: Convenience
  There are times that old industry insiders pontificate on things that they just don’t understand.  This may not be the case this time for our own Grocerant Guru®, Steven Johnson, based in Tacoma, WA with Foodservice Solutions®.  Johnson stated, “consumers are attracted to restaurant brands for a plethora of reasons most are tired to […]
  1. Department & Category
  Regular readers of this blog know that in every sector of retail foodservice today, grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food is driving incremental growth.  Hand held food for immediate consumption is the unsung platform driving consumer adoption according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Panda Express excels […]
  1. Media & Marketing
Today’s guest post comes from Vicki Muscarella, Vice President of Specialty at CoverMyMeds. Vicki discusses the advantages of integrated technology solutions in enhancing specialty patients’ access to therapy, affordability, and adherence. CoverMyMeds now includes RelayHealth, RxCrossroads by McKesson, and McKesson Prescription automation. Click here to sign up for complimentary early access to the specialty edition […]
  1. Channel: Convenience
  Regular readers of this blog know that Casey’s General Stores shook-up the pizza industry when the introduced their now famous full-flavored pizza.  They shook-it up the pizza industry again, when they introduced pizza delivery chain wide, a first for a convenience store.  So, successful was the pizza introduction they began selling pizza all day, which […]
  1. Channel: Convenience
  There is no doubt that success does leave clues. Brinker International’s has had a plethora of top-shelf marketing professionals over the years and has become a chain restaurant marketing powerhouse when it comes to developing, elevating, promoting highly effective restaurant brand managers according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. […]
  1. Trends & External Forces
Sometimes, a little knowledge can be a bad thing. I want to share with you, dear reader, the strange but true tale of my recent foray into the wonderful world of hospital price transparency for routine lab services. I discovered—with great effort—that the rates my health plan negotiated with the largest local health system in […]
  1. Corporate Purpose
  Grocerant niche Ready-2-Eat and Heat-N-Eat fresh food fast is driving customer adoption in all channels of retail foodservice today.  Frictionless shopping within the C-store sector both edifies relevance for Gen Z and Millennials it elevates the incremental food and beverage offerings a convenience store had to offer according to Steven Johnson, Grocerant Guru® at […]
  1. Channel: Convenience
On October 5, 2021, Drug Channels Institute will release The 2021–22 Economic Report on Pharmaceutical Wholesalers and Specialty Distributors. This report—our twelfth edition— remains the most comprehensive, fact-based tool for understanding and analyzing the large and growing U.S. pharmaceutical distribution industry. We are providing you with the opportunity to preorder this thoroughly updated and revised […]
  1. Channel: Convenience
Forecourt retailers should start offering comfortable “hubs” for motorists to use while their electric vehicles are re-charging, heard the ACS Power, Mobility and Convenience conference this morning (14 September). Tom Callow, head of insight and external affairs for BP, said that the company was working on what these hubs would look like. He said: “We […]
  1. Shopper & Customer
  Was your restaurant closed one day this week or last week because you could not find enough employees? Have you been raising prices, month after month to replace diminishing year over year customer counts like grocery stores? How is that working for you?  Are you employees tired, is your rent going down?  Steven Johnson, […]
  1. Trends & External Forces
Informa Connect’s Drug Pricing Transparency Congress Delivered as a Hybrid Event In-Person: November 9-10 | Philadelphia, PA Virtual: November 16-17 www.informaconnect.com/drug-pricing-transparency Save 10% by using code 21DPT10 The 2021 Drug Pricing Transparency Congress, an important event dedicated to providing critical updates on federal and state reporting requirements, policy initiatives and strategic best practices for compliance, […]
  1. Channel: Grocery
  What is it that prevents restaurants from understanding that the grocery sector under the tutelage and with the assistance of the FMI Foundation once again leverages September to target restaurant customers into grocery stores and away from them?  Who, knows an outsider might just think it is a combination of tunnel vision and sector […]
  1. Channel: Grocery
Stuck in a rut of their own making, Walmart, while owning and operating Asda stifled its growth with a supply chain mentality from a bygone era according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Johnson continued, “within the foodservice world, the supply chain is important, however never more important than customers, […]
  1. Media & Marketing
Today’s guest post comes from Vicki Muscarella, Vice President of Specialty Product at CoverMyMeds. Vicki discusses the value of a centralized patient support services solution. She argues that such a solution improves the provider experience, enhances the patient experience, and accelerates speed to therapy. To learn about CoverMyMeds’ integrated patient support services solution, download the […]
  1. Channel: Mass
  There is no doubt that Walmart knows what customers want for dinner.  Where Walmart has stumbled was trying to sell consumers for dinner what they bought 25 years ago, the same brands, but in a smaller packaging size for more money according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. At […]
  1. Channel: Drug
Cardinal Health recently released the annual report for its 2021 fiscal year, which ended on June 30. See the links below. Today, I delve into the financials behind Cardinal’s relationship with its largest customer, CVS Health. In Cardinal’s 2021 fiscal year, CVS purchased more than $42 billion in pharmaceuticals from the wholesaler—about double the figure […]
  1. Channel: Convenience
  Fall football season garners college sports fans from a bygone era to today’s students. Restaurant chains with a goal to expand their brands relevance while driving new electricity are wise to follow the lead of Jersey Mike’s this fall according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®.  With college football […]
  1. Channel: Convenience
  The more consumer focused, consumer interactive, consumer participatory a brand is the more frequency a customer will show it according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Mr. Gatti’s Pizza with 113 locations is now open and in development nationwide, has recently bottled its famous buttermilk Ranch Dressing after more […]
  1. Channel: Convenience
  Success does leave clues and continually evolving with consumers is a success clue that the team at Duchess C-stores have come to rely on. Focusing on fresh food and foodservice with its new flagship store will help drive continued success according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. So, measuring […]
  1. Shopper & Customer
  Are you looking a customer ahead?  Most larger food retailers know that Millennials and Gen Z consumers are both key cohorts to any future success. The fact is these two groups are driving sales today, and will continue to drive sales for years to come according to Steven Johnson, Grocerant Guru® at Tacoma, WA […]
  1. Channel: Convenience
  Limited Time Offers drive sales while adding relevance to a brand. Incremental customer frequency has never been so important for the restaurant industry and McDonald’s new limited time offer (LTO) is a perfectly timed fall LTO according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Consumers believe that ‘drive-thru’s’ are a […]
  1. Shopper & Customer
AMD Research  The ‘halo’ of better-for-you’ is one of the key growth drivers elevating awareness, adoption, and customer migration from legacy CPG foods, legacy chain restaurants, and static grocery stores to proactive grocerant niche Ready-2-Eat and Heat-N-Eat retailers fille with fresh prepared food according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. […]
  1. Department: Beverage
  You do not have to be in Massachusetts, or visit Salem, Massachusetts to get a Midnight American Porter beer this fall. However, Boston, based Dunkin’ is rolling out four new beers again this year all in time for Halloween according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Get this, to […]
  1. Channel: Convenience
  Everyone wants fresh pizza fast, but few can compete with 800° Pizza quality, consistency, service, and flavor that will drive incremental growth and success in an evolving world short on employees according to Steven Johnson, Grocerant Guru®at Tacoma, WA based Foodservice Solutions®. Have you heard that, Piestro, the robotic pizzeria that’s crafting high-quality artisan […]
  1. Department: Beverage
Charlotte Morabito at CNBC has put together “Why Pharmacies Overcharge,” an entertaining and provocative video on the pharmacy industry and its generic prescription pricing. It’s definitely worth your time. I especially enjoyed the cool visualizations of Drug Channels Institute’s industry data. Links below. The video covers the history of pharmacy, from the “Soda Fountain Era” […]
  1. Channel: Delivery
  Grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food continues to be the undercurrent of food, beverage, and snacking success in every retail food channel today according to Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions®. Gopuff’sunderstanding of the undercurrents driving food consumers channel migration is the best in the industry according to […]
  1. Channel: Convenience
  Who is your next competitor?  Last week the new entrant in the race for a larger share of stomach is GNC.  They are now selling meals and offering meal delivery.  Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® asks if you are a chain restaurant, C-store, or grocery store why does your […]
  1. Shopper & Customer
  Success does leave clues, those who pick them up win, those that do not loose.  Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® says, “watch what customer do, where they shop you will pick up all of the success clues you need to drive your business forward. Travel app GasBuddy and convenience retail software […]
  1. Department & Category
  Consumers love seafood, but don’t want to cook it at home, or so the old pundits say.  That said, Steven Johnson, Grocerant Guru® at Tacoma, WA based Foodservice Solutions® acknowledges that research shows that the ‘halo’ of better for you is extended to 87.3% of all types of seafood including items that are deep […]

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  1. WitsNotes
Loyalty takes center-stage with WitsNotes Volume 3:  Title: The Tipping Point of Loyalty (2021) Author: Upside Topic(s): Loyalty, Retail Length: 66 pages RetailWit Summary: 2 pages The Summary: The value of a loyal customer has increased—for retailers, the top loyal customers are worth up to 27x of revenue versus your non-loyals. And, shoppers are less […]

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