Recommerce

  1. Retail Operations

The Future of Retail CX: A SXSW Panel Recap

On Tues., March 14, I sat down with the chief digital officer of e.l.f. Beauty, Ekta Chopra; GM of new business at Poshmark, Adam Crouch; and vice president of customer growth and marketing of Albertsons Companies, Francisco Bram at SXSW to discuss the future of digital customer experience in a session called “The Future of […]
3 min read
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  1. Corporate Finance

David’s Bridal Files for Bankruptcy, Looks for Buyer

David’s Bridal filed for bankruptcy earlier this week just days after announcing plans to lay off more than 9,000 workers nationwide later this year. The popular wedding dress retailer said its stores and e-commerce website will remain open during the financial restructuring process. David’s Bridal executives said they’re trying to arrange a sale of the […]
< 1 min read
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  1. Department: Nonfood

PetSmart Partners with Uber Eats for On-Demand Delivery from 1,600 Stores

Uber Eats will now offer deliveries of pet foods, accessories, habitats and healthcare products from more than 1,600 PetSmart stores in the U.S., Canada and Puerto Rico. PetSmart is the first pet retailer to work with Uber Eats, joining Bed Bath & Beyond, Office Depot and grocery retailers including Albertsons, Meijer and Costco. Since launching […]
< 1 min read
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  1. Retail Ecosystem

American Eagle Launches Resale Shop Powered by ThredUp

American Eagle Outfitters and ThredUp have launched RE/AE, a resale shop for secondhand and exclusive vintage American Eagle clothing, located at ae.thredup.com, curated by American Eagle and powered by ThredUp’s Resale-as-a-Service (RaaS). Additionally, American Eagle has partnered with Snapchat for a pop-up shoppable AR Lens showcasing select styles from an inaugural 200-piece RE/AE collection. RE/AE […]
2 min read
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  1. Retail Ecosystem

American Eagle Launches Resale Shop Powered by ThredUp

American Eagle Outfitters and ThredUp have launched RE/AE, a resale shop for secondhand and exclusive vintage American Eagle clothing, located at ae.thredup.com, curated by American Eagle and powered by ThredUp’s Resale-as-a-Service (RaaS). Additionally, American Eagle has partnered with Snapchat for a pop-up shoppable AR Lens showcasing select styles from an inaugural 200-piece RE/AE collection. RE/AE […]
2 min read
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  1. Technology & Innovation

Driving businesses forward: Retail Technology Show announces 2023 Innovation Awards shortlist

Retail Technology Show, which is set to take place on 26th and 27th April at London’s Olympia, has announced the shortlist for its 2023 Innovation Awards. Ten solutions have been shortlisted as “shining examples of trailblazing tech and innovation that can help retailers drive their businesses forwards and generate competitive advantage – from new retail […]
3 min read
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  1. Retail Ecosystem

Popular Chester-le-Street Spar reopens after two-month refurbishment

Sunny conditions and a crowd of interested locals greeted the reopening of a Spar convenience store on Mendip Avenue in Chester-le-Street. An extensive refit has been two months in the making, and new additions to the store include a Clayton Park Bakery hot Food To Go unit that is stacked with tasty snacks and meals. […]
< 1 min read
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  1. Data & Insights

#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series, Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive […]
9 min read
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  1. Data & Insights

Poshmark leads fashion resale despite challenger platforms

Download the full report: Finding Fashion Resale Winners with Earnest Credit Card Transaction Data. Powered by Earnest’s Vela transaction dataset. Access underlying data in Dash. Poshmark is the clear fashion resale platform market leader by sales, with 19% of second-hand clothes sales so far in March 2023. The RealReal is the next largest marketplace by […]
< 1 min read
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  1. Shopper & Customer

The Inflation Crisis is Reshaping E-Commerce. Here’s What Retailers Need to Know.

From Sydney to San Francisco and everywhere in between, global shoppers are struggling to keep up with the increasing cost of living. Inflation is leading to rising costs for food, fuel and heating, leading to serious consequences for businesses and consumers alike. In the shadow of the current downturn, Mirakl aimed to understand how the […]
3 min read
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  1. Partnerships & Alt Profit

Ulla Johnson taps Archive retail technology to launch ‘one of a kind’ in-house recommerce programme

Womenswear brand, Ulla Johnson, has partnered with Archive to launch Ulla Johnson PreLoved. This facilitates peer-to-peer sales, with Archive’s technology automatically adding company approved photographs and item descriptions. Customers who sell their Ulla Johnson pieces through the platform can choose the price (a recommendation will be provided) and whether to receive 70% of that back […]
2 min read
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  1. International

Inside H&M’s Strategy to Become a More Sustainable Organization

As Total Retail reported last week, H&M launched a resale program in collaboration with thredUP. “H&M Pre-Loved” offers shoppers an easy way to find secondhand pieces for their wardrobes. The new shop also continues the retailer’s sustainability mission of establishing circular business models for itself and customers. To learn more about its new resale program, Total Retail connected with Abigail […]
3 min read
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  1. Retail Ecosystem

H&M Launches a Resale Program With thredUP

H&M launched a resale program Tuesday in collaboration with thredUP, an online consignment platform that has partnered with dozens of brands to run their used clothing sales, the fast-fashion retailer told Reuters. H&M will be the largest retailer to work with thredUP, and the partnership will mark the retailer’s first resale marketplace in the United States, […]
< 1 min read
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  1. Retail Ecosystem

H&M enters U.S. resale market with help from ThredUp

H&M has launched a resale program in collaboration with the online consignment platform ThredUp. Around 30,000 clothing SKUs will be available on H&M’s resale site. It marks H&M’s first resale venture in the U.S. market but not its first in secondhand clothing. “We’ve been working in secondhand since about 2015, really testing and learning,” said […]
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  1. Trends & External Forces

Some Retailers See Setbacks From Silicon Valley Bank Collapse

Some retail organizations are seeing significant setbacks as a result of the collapse of Silicon Valley Bank (SVB). Toy e-commerce startup Camp, for example, sent an email to customers on March 10 that said it was slashing prices and would use the sales to help fund its continued operations after much of its money was tied up in […]
2 min read
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  1. Corporate Strategy

Silicon Valley Bank Collapse Hits Some Ecommerce Retailers, but Full Effect Remains to be Seen

The collapse of Silicon Valley Bank (SVB) is sending shockwaves through ecommerce, and some retailers are expecting significant setbacks from the loss of its services. The Department of the Treasury, Federal Reserve and FDIC have promised in a joint statement that all depositors will have access to their money as of March 13 through a […]
2 min read
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  1. Shopper & Customer

Ebay VP on the Platform’s Competitive Advantage: ‘We Don’t Compete with our Sellers’

When Ebay debuted in 1995, it and Amazon were pretty much the only game in town. Fast forward 28 years and Amazon and Ebay are still the two largest marketplaces in the U.S. — albeit in a vastly more crowded landscape. Not only have a slew of new marketplaces launched, but big-name retailers like Walmart, […]
6 min read
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  1. Operations & Supply Chain

Why Shifting Return Policies Can Create Shopping Surges

Shopping surges over the holiday season brought higher returns volumes, costing retailers significant financial burdens to process unwanted items. Compounding the issue, online shopping has soared in recent years, with return rates hovering between 20 percent to 30 percent. To offset rising costs of reverse management, many retailers are adjusting policies to incentivize in-store returns, […]
3 min read
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  1. Technology & Innovation
  2. Department: Consumer Durables
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  4. Corporate Strategy
  5. ESG
  6. Media & Marketing
  7. Data & Insights
  8. Shopper & Customer
  9. Technology & Innovation
  10. Trends & External Forces
  11. Merchandising

Could AI Be Your Next Stylist? Consumers Are Ready

Keeping up with nanosecond social media trends is a never-ending challenge for retail brands and shoppers. In addition to responding to these fast-paced microtrends, merchandisers face increased pressure to incorporate cutting-edge personalization techniques that drive authentic shopping experiences and cultivate brand loyalty. So, what’s the answer to remaining innovative and on-trend in 2024? According to […]
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  1. Media & Marketing
  2. Channel: Grocery
  3. Media & Marketing

Kroger considers Disney+ perk for grocery delivery members

​US retail giant Kroger is reportedly in talks with the Walt Disney Company to offer the Disney+ streaming service as a benefit to paying members of its Kroger Boost grocery delivery programme. The post Kroger considers Disney+ perk for grocery delivery members appeared first on Retail Insight Network.
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  1. Technology & Innovation
  2. Channel: Dollar/Value
  3. Channel: Ecommerce & Digital
  4. Channel: Mass
  5. Data & Insights
  6. Technology & Innovation
  7. Trends & External Forces
  8. Associates & Employees
  9. Stores & Formats

Sam’s Club Expands Store Rollout of AI-Powered Exit Tech

Walmart-owned Sam’s Club says it’s turning to artificial intelligence to speed up its own exit technology. Instead of requiring store staff to check members’ purchases against their receipts when leaving the store, Sam’s Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the […]
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