1. Channel: Delivery

Instacart makes over a dozen grocers SNAP eligible for online orders

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Expansion broadens the delivery service’s reach to 96% of SNAP households
 

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  1. Corporate Strategy

The New Retail Reality: Embracing AI-Driven Dynamic Pricing

In an economic landscape filled with challenges, dynamic pricing emerges as a vital strategy for retailers aiming to maintain and enhance their market presence. According to McKinsey, optimizing pricing decisions could significantly impact profits, indicating that a minor 1 percent price increase might lead to an 8.7 percent profit boost. This modern approach to pricing, […]
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  1. Trends & External Forces

Estée Lauder Announces Job Cuts, Restructuring Plans

Estée Lauder is cutting 3 percent to 5 percent of its global workforce as part of a restructuring program that aims to increase profits and become more nimble in a challenging international environment, reports ABC News. The layoffs were announced Monday as the New York cosmetic giant reported falling profits and revenue in the second […]
2 min read
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  1. Department: Nonfood

Petco CEO Ron Coughlin Stepping Down; Interim Replacement Named

Ron Coughlin, who led Petco for five years as the pet retailer’s CEO, announced Wednesday he was stepping down from the company and would remain as an advisor to the board. Petco named Michael Mohan, the former Best Buy president and COO, interim CEO while the board conducts a search for a permanent chief executive. […]
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  1. Associates & Employees

Macy’s, Wayfair Announce Job Cuts

Retail layoffs are hitting especially hard recently. Macy’s is laying off about 3.5 percent of its total headcount, which amounts to roughly 2,350 employees, and the iconic department store is closing five locations. Also last week, online furniture seller Wayfair said it is cutting about 1,650 jobs, or 13 percent of its global workforce. The Wall […]
2 min read
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  1. Data & Insights

Reimaging Retail’s 2024 KPIs: A Data-Driven Approach for Success

As the retail industry evolves, strategies for success have dramatically shifted. Gone are the days of static store layouts, now replaced by a dynamic, data-driven approach that requires ongoing iteration. For retailers to thrive in 2024, a refocusing of key performance indicators (KPIs) is essential. Central to this new approach is understanding and maximizing foot […]
2 min read
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  1. Channel: Ecommerce & Digital

The Evolution of Same-Day Delivery: How E-Commerce Brands Are Meeting Instant Gratification Needs

Traditional delivery methods, once the norm in e-commerce, are rapidly being replaced by a standard that prioritizes immediacy. Retail giants and small businesses alike have recognized that today’s consumers expect their online purchases to arrive not in days, but hours. This seismic shift is redefining logistics, compelling companies to innovate and adapt at breakneck speeds […]
3 min read
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  1. Operations & Supply Chain

Brands must revamp returns, says Manhattan Associates

​  [[“value”:”Convenience is the name of the game in today’s retail landscape and the returns process is an integral part. It can make or break the overall brand experience, and savvy retailers are increasingly viewing it as an opportunity to further engage with customers as it provides additional touchpoints to enhance the overall customer journey.”]]  […]
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  1. Operations & Supply Chain

American Freight Introduces New Store Concept Focused on Value

In episode 439 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alissa Ahlman, chief merchandising officer, home segment at Franchise Group, Inc., a world-class franchising platform for a diverse collection of market-leading and emerging brands, including American Freight, a retail furniture chain. Listen in as Ahlman provides an overview of both companies (0:45), how the […]
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  1. Technology & Innovation

Cold Shoppers, GenAI and Measurement: A Look Ahead to Retail in 2024

As retailers gear up for 2024, they find themselves in an ever-changing market … yet again. They understand shoppers and offer them value in a world where customer privacy is coveted, third-party cookies aren’t an option, and anonymous shoppers reign, representing a bulk of transactions. The technologies powering e-commerce platforms continue to evolve, but now […]
3 min read
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  1. Data & Insights

Future-Proofing Your Retail Experience: Wowing the Values-Driven Customer

Amidst the rise of artificial intelligence and changing customer preferences, the retail industry is experiencing a significant transformation. This means it’s more crucial than ever for your retail business to keep up and provide the best experience for your customers. Value-driven customers seek high-quality service and fair prices for the products they purchase. They often […]
2 min read
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  1. Shopper & Customer

3 Lessons From the 2023 End-of-Year Shopping Season

The end-of-year season is always a make or break time for e-commerce brands that can accrue earnings that see their businesses through quiet first quarters. Although inflation eased in the third quarter of 2023, the holiday season can be unpredictable and stiff competition will fight you for every sale. Therefore, you must familiarize yourself with […]
4 min read
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  1. Retailer Media

Retail Media Networks: Leading the ‘Always On’ Revolution in 2024

Programmatic advertising is transforming, with retail media networks (RMNs) leading the charge. RMNs leverage first-party data to gain a deeper understanding of their shoppers and maximize the value of programmatic advertising. In the dynamic retail landscape, 2024 promises to usher in a transformative era with the ascent of “always on” retail media solutions. RMNs will […]
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  1. Data & Insights

The 2024 State of Business Texting Report: What it Means for Retailers

The 2024 State of Business Texting Report created by Text Request uncovers key insights and strategies for a wide range of industries using text messaging, including retail. The report covers benefits, challenges and opportunities associated with business texting. Let’s dive into the main takeaways for retail businesses. How Does Texting Benefit Retail Businesses? Retail businesses […]
2 min read
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  1. Data & Insights

Why Highlighting the Artistic Side of Luxury Fashion is the Key to Better Shopping Experiences

In November and December, U.S. retail industry sales rose 3.8 percent compared to the year before. Economists seemed surprised by retail results defying expectations throughout much of 2023. Unfortunately, 2024 didn’t start quite as well. Since then, retail sales have shrunk by 0.8 percent (worse than market forecasts of a 0.1 percent decline). U.S. retail […]
3 min read
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  1. Retail Operations

Uncovering Trends From the 2023 Top 100 Omnichannel Retailers Report

In this episode of Retail Right Now, Total Retail’s Joe Keenan and Kristina Stidham discuss the recently published 2023 Top 100 Omnichannel Retailers report. This seventh annual report, sponsored by Cordial, identifies the companies performing best at delivering frictionless cross-channel shopping experiences based on an evaluation of nine omnichannel services. The nine criteria included buy […]
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  1. Media & Marketing

How UGC Can Ease Your Biggest Visual Marketing Pains

For e-commerce marketers, the demand for fresh, high-quality visual content is relentless. In addition to your website, you need visuals for display ads on multiple channels as well as on organic and paid social. Not only has this content got to stand out from your competitors, but it needs to be continually refreshed to keep […]
3 min read
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  1. Associates & Employees

Retail Industry Hit by New Labor Relations Rules

In February, the National Labor Relations Board’s (NLRB) newest guidance for addressing joint employer status will go into effect, and the impact on the retail sector could be significant. In situations where there’s a parent company that sets standards — e.g., related to working conditions or parameters around the quality of work — left to […]
3 min read
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  1. Data & Insights

Real Estate Market Insights Webcast

Join YipitData’s Arsh Tandon and Aditya Kalgutkar on Wednesday, January 31st at 1:00 pm ET as they dive into market dynamics and insights into the real estate/homebuilders and self-storage space. The team will discuss: 2024 trends in home sales and prices, examining leading indicators and their potential impact on RDFN/OPEN LEN and TOL’s order and […]
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