1. Operations & Supply Chain

How Alibaba is Powering Sustainable Supply Chains for B2B Sellers

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In episode 441 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Yikun Shao, head of supply chain, North America at Alibaba.com, a leading platform for global B2B e-commerce. Listen in as Shao discusses his professional background and current role at Alibaba.com (0:55), leveraging the organization’s supply chain capabilities to empower small businesses (3:45), the adoption […]

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  1. Operations & Supply Chain

Demand Planning is Key for E-Commerce Success

Demand planning uses available data and analytics into past market behavior in and around a business to predict the future. Without these insights, business owners could make inventory misreads, marketing mistakes, shipping blunders, and hiring miscues, all eating into profit margins. By assessing your current business performance and past order histories, you can anticipate the […]
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  1. Technology & Innovation

AI: Fine-Tuning This Powerful Agent for Change

While debates rage around the pros and cons of artificial intelligence, the technology is slowly being adopted by the online retail sector and generating some positive results. It has the potential to do so much more, though. While many people talk about AI, it’s fair to say that few fully understand its potential or how […]
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  1. Shopper & Customer

The Velocity Imperative: E-Commerce’s Need for Speed

In the relentless world of e-commerce, speed stands as the linchpin to success. Modern times are defined by the “need-it-now” attitude, shorter attention spans, and a surge in TikTok and Instagram shopping experiences. As consumers demand faster interactions, the urgency for swift e-commerce transactions has never been clearer. A core challenge for e-commerce merchants is […]
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  1. Technology & Innovation

How AI-Powered Pricing Software Can Improve Decision Making for Retailers and Suppliers

With signs that retail sales are slowing and inflation remaining stubbornly elevated, more businesses are turning to artificial intelligence (AI)-powered pricing software to maximize revenue and protect operating margins. While cost cutting will always be important, it’s this focus on the top line that now creates lasting competitive advantage. The momentum behind AI shows no […]
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  1. Data & Insights

New Results from the Fall 2023 Edition of The CMO Survey

AI bolsters marketing returns, weaker Diversity, Equity, and Inclusion investments and impact, and brand activism shifts to hot-button societal issues are among the results of the Fall 2023 edition. Results are based on a sample of 316 marketing leaders at for-profit U.S. companies, 96% of whom hold positions of VP-level or higher. Marketer Optimism Rises, […]
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  1. Technology & Innovation

Navigating the Future: AI’s Unprecedented Role in On-Premise Personalization

Imagine entering a store for the first time and encountering screens instantly customized to your preferences. As you browse the aisles, you receive tailored product recommendations precisely aligned with your tastes and needs. This scenario depicts the imminent future of on-premise personalization — where artificial intelligence lifts customer journeys to unprecedented levels. Nevertheless, the human […]
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  1. Associates & Employees

Attracting and Retaining Talent in the Retail Industry

Being a manager in any industry is tough. Being a manager in the retail industry is especially so considering challenges caused by high employee turnover rates. At 60.5 percent, the retail and wholesale industry has the highest turnover rate of any industry, and it’s triggered by employees wanting more workplace flexibility, better pay and compensation, […]
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  1. Associates & Employees

Zulily Website Down Following Layoffs

Seattle-based retailer Zulily’s website has been down for maintenance since Monday following the layoffs of 800 workers. When attempting to visit Zulily’s website Wednesday, the link redirects to https://www.zulily.com/password and displays a message that says, “We are down for maintenance.” Earlier this month, news emerged about Zulily layoffs in three states — Washington, Ohio and […]
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  1. Trends & External Forces

Report: Amazon.com US Sales Will Surpass $640B in 2024

Amazon.com U.S. retail sales will total $641.3 billion in 2024, an increase of 19.9 percent or $106.6 billion from 2023, according to a new report from digital retail consultancy Momentum Commerce that tracks Amazon’s U.S. retail sales as well as hundreds of Amazon product categories. According to the report, the following top-level, physical goods categories […]
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  1. Shopper & Customer

Online Shopping Frustration is Growing … But Retailers Can Reverse the Trend

Following a record-breaking “Cyber Five,” retailers are crossing their fingers for robust sales to continue throughout the holiday season. But as online spending rises, so does online shopper frustration — and this has the potential to harm both immediate and long-term sales. Retail data from FullStory shows that online shoppers experienced a 16.3 percent year-over-year […]
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  1. Trends & External Forces

A Growing Threat: Return Fraud Continues to Significantly Expand YoY

In mid-January, I had the pleasure of attending the NRF “Big Show” Conference in New York City. As always, it was great to meet new people, reconnect with prior colleagues, and finally meet some people in person — we have been on video calls way too often in the past three years! As expected, retailers […]
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  1. Channel: Ecommerce & Digital

The Evolution of Same-Day Delivery: How E-Commerce Brands Are Meeting Instant Gratification Needs

Traditional delivery methods, once the norm in e-commerce, are rapidly being replaced by a standard that prioritizes immediacy. Retail giants and small businesses alike have recognized that today’s consumers expect their online purchases to arrive not in days, but hours. This seismic shift is redefining logistics, compelling companies to innovate and adapt at breakneck speeds […]
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  1. Data & Insights

Future-Proofing Your Retail Experience: Wowing the Values-Driven Customer

Amidst the rise of artificial intelligence and changing customer preferences, the retail industry is experiencing a significant transformation. This means it’s more crucial than ever for your retail business to keep up and provide the best experience for your customers. Value-driven customers seek high-quality service and fair prices for the products they purchase. They often […]
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  1. ESG

Clean label, sustainable foods grow in demand

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  1. ESG

How Traceability Can Help Fashion Brands Become More Sustainable

As consumers and government regulations call on companies to adopt increasingly sustainable practices, fashion brands need to rethink their approach to reducing their environmental impact. One of their key challenges is to achieve full visibility into all stages in the life cycle, from fiber-origin to retail. Without perfect traceability of the materials used, it’s extremely […]
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  1. Stores & Formats

Whole Foods Market to Open Smaller Format Stores

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  1. Data & Insights

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In this webinar, Professor Christine Moorman, Founder of The CMO Survey and Suzanne Kounkel, Chief Marketing Officer of Deloitte discussed findings from the latest editions of the survey to offer marketing leaders insights on the opportunity to take a leadership position at this pivotal post-pandemic moment. Topics included managing digital marketing returns, marketing and DEI, […]
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