Legal & Criminal

Articles on illegal activity in the retail industry.

  1. Shopper & Customer

Decoding the Language of Luxury

For affluent consumers who are ultra-sensitized to luxury brands and their codes of meaning, savoir-faire is the ultimate flex. In some prominent families, purchases and self-presentation trigger complex negotiations between social obligation and self-expression. A perfect example is the age-old tradition of donning your grandmother’s heavy wedding set instead of daring to decline the matriarch’s […]
3 min read
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  1. Trends & External Forces

Visa, Mastercard Settlement Represents Major Victory in Merchants’ Fight Against Swipe Fees

After nearly 20 years of litigation, Visa and Mastercard have reached a settlement with U.S. merchants worth an estimated $30 billion that will lower the interchange fees (commonly referred to as swipe fees) that merchants are charged when customers use credit or debit cards. The antitrust settlement is one of the largest in U.S. history, according to Reuters, and […]
2 min read
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  1. Trends & External Forces

LexisNexis Risk Solutions releases new fraud study

ATLANTA — LexisNexis Risk Solutions has revealed the findings of the fourteenth edition of its annual LexisNexis True Cost of Fraud Study: Ecommerce and Retail Report – U.S. and Canada Edition. The report, based on a commissioned survey conducted by Forrester Consulting, shows that merchants in the U.S. and Canada incur an average cost of $3.00 […]
3 min read
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  1. Trends & External Forces

Merchants group criticizes proposed ‘swipe’ fee settlement

WASHINGTON – A proposed agreement that would reduce “swipe” fees that retailers pay each time a shopper pays with a Visa or Mastercard is “a bad deal for merchants,” according to the Merchants Payments Coalition (MPC), a lobbying group advocating for a more competitive and transparent card system. The coalition is expressing its disappointment with […]
2 min read
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  1. Trends & External Forces

Retail Leaders Weigh in on the FTC’s Proposed Updates to the Green Guides

The Federal Trade Commission (“FTC”) is set to release an updated version of its Guides for the Use of Environmental Marketing Claims this year. These “Green Guides” — which haven’t been updated in over a decade — do not have the force of law but provide marketers with guidance on how to make properly substantiated […]
3 min read
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  1. Data & Insights

On Stuff.

Visual by Gemini Advanced A colleague and friend recently asked a question: Do we own stuff or does stuff own us? His family was in the midst of a career driven move and a lot of the discussion had to do with stuff. Does one sell or rent or keep a home empty. If one […]
4 min read
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  1. Data & Insights

Elevating your online shopping game (tips and lessons learned)

A large number of people can no longer imagine their daily life without online shopping. However, not everyone can boast of a positive online shopping experience. Some say they have been frustrated by process imperfections, product quality, or other financial consequences. Well, it should be noted that all of these experiences mostly occurred because customers […]
3 min read
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  1. Data & Insights

Complete brief survey on the impact of retail crime and get entered into prize draw

Retail crime – including shop theft, abuse and violence against store owners and their staff – is at record levels and has become a hot topic in the national news agenda over recent months. This week, alarming figures emerged from a second survey conducted by… This story continues at Complete brief survey on the impact […]
< 1 min read
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  1. Channel: Grocery

Kroger to Sell Specialty Pharmacy Business Amid Merger Discussions

As it faces regulatory scrutiny over its potential merger with Albertsons, grocery chain Kroger has decided to sell off its specialty pharmacy business to CarelonRx, a subsidiary of Elevance Health. In a press release Monday, Kroger said the sale is expected to close in the second half of the year. “As part of our regular […]
< 1 min read
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  1. Trends & External Forces

CRN said it shares concerns about tianeptine

WASHINGTON — The Council for Responsible Nutrition responded to a letter from U.S. Senator Dick Durbin (D-IL), saying it shared his concerns about the sale of the unapproved drug tianeptine as a dietary supplement, and that it would support legislation enhancing the Food and Drug Administration’s ability to regulate the sale of such products. The […]
< 1 min read
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  1. Channel: Grocery

Kroger, Albertsons Fire Back At FTC

Kroger and Albertsons have argued in separate legal filings that the federal Trade Commission (FTC) is misguided and flat-out wrong in opposing their $24.6 billion merger. Both retailers contend that the FTC, in suggesting that the deal would give the combined companies an unfair competitive advantage, ignores the fact that they would also be competing […]
2 min read
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  1. Trends & External Forces

CRN challenges constitutionality of New York law

WASHINGTON — The Council for Responsible Nutrition (CRN), the leading trade association for the dietary supplement and functional food industry, has filed a lawsuit challenging the constitutionality of a recently enacted New York state law that would impose age-based restrictions on the purchase of certain dietary supplements. Passed by the New York legislature and signed […]
3 min read
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  1. Data & Insights

Keys to Success: The 3 Dualities.

Successful leaders, teams and companies that endure over the long run seek to find ways to balance, unite and integrate opposing dualities into a harmonic and flexible approach that leverage opposing tendencies without merging or averaging them. Here are three key dualities we should all become masters of managing whether it be personally or for […]
6 min read
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  1. Channel: Ecommerce & Digital

Amazon Ad Program Issues Come To Light

The Seattle Times reports that “Amazon has pledged to make fixes to its advertising operation after mistakenly charging online merchants to promote products shoppers couldn’t purchase.  “The problem came to light when a seller of advanced gaming computers discovered he was being charged thousands of dollars to advertise merchandise in California even though he had […]
2 min read
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  1. Trends & External Forces

Protecting Your Ideas and Designs as a Product Startup

As a product startup, one of your most valuable assets is your intellectual property. This includes any original ideas, designs, or branding elements that set your products apart from others in the market. Without proper protection, these assets are vulnerable to being copied or used by competitors without your permission. In this blog post, we […]
3 min read
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  1. Media & Marketing

Potential US TikTok ban means brands must recognise the importance of diversifying their digital presence

The US House of Representatives this week passed a bill that could see TikTok banned in America. It would give the social media giant’s Chinese parent company, ByteDance, six months to sell its controlling stake or the app would be blocked in the US. The bill passed overwhelmingly in a bipartisan vote, and now needs […]
2 min read
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  1. Trends & External Forces

How to Ensure Your E-Commerce Site is Compliant With Emerging Privacy Laws

Navigating the data privacy landscape these days can be daunting, particularly with the continual emergence of new state and federal regulations. We now have 13 state laws signed, and many others to come online in the next year, not to mention sector-specific laws. These have led to hundreds of lawsuits and enforcement actions. Given that […]
3 min read
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  1. Acquisitions, Divestitures & Mergers

Beyond Acquires Zulily, Plans to Revive Brand in Q2

Beyond, Inc. — parent company of Bed Bath & Beyond and Overstock.com — has acquired the intellectual property of defunct flash-sale retailer Zulily, following that platform’s abrupt wind-down of its business in late 2023. Newly appointed Beyond, Inc. Executive Chairman Marcus Lemonis said the acquisition is aimed at strengthening Beyond’s position in the off-price market. Beyond paid $4.5 million in […]
3 min read
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  1. Trends & External Forces

2024 Brought New PCI Requirements. Hackers Can Help You Keep Up

As the average cost of a breach hits $4.45 million, regulatory authorities are driving more industrywide requirements to address growing threats. The critical role payment and financial services play in the global economy means companies in this industry will be some of the first mandated to comply. That’s why it’s no surprise that the Payment […]
3 min read
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  1. Department: HBC

Thrive Causemetics Founder Reveals What it Takes for a Cause-Based Brand to Stay on Mission

Karissa Bodnar, Founder and CEO of clean beauty brand and DTC success story Thrive Causemetics, grew up in a small town in rural Washington state. She lived off a dirt road where neighbors were few and far between, there was no cable and the internet was sporadic. Not exactly the kind of place one imagines […]
8 min read
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  1. Technology & Innovation

AI is more creative than humans? Not so fast.

By Doug Stephens A recent study at the University of Arkansas pitted 151 human test subjects against Chat GPT-4 in a series of tests for creativity. Their findings concluded that, on average, GPT-4 produced more creative and useful responses across 4 commonly accepted testing protocols, when compared to responses from human participants. I found this […]
3 min read
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  1. Trends & External Forces

Merchants oppose delay of Fed action on swipe fees

WASHINGTON – More than 60 national and state organizations representing consumers and merchants have called on Congress to reject legislation introduced by Rep. Blaine Luetkemeyer, R-Mo., that would delay the Federal Reserve’s proposal to reduce the regulated rate for debit card swipe fees. “Every day of further delay in the Fed’s consideration of its proposed […]
3 min read
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Note: Requires ChatGPT Plus
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Kroger Delivers its First-Party Data to the Yahoo DSP

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger, powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results. While off-site advertising […]
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Amazon tops expectations for revenue, earnings

SEATTLE – Amazon posted better-than-expected revenue and earnings in the quarter ended March 31. Net sales increased 13% from a year earlier to $143.3 billion. The company reported first-quarter net income of $10.4 billion, or 98 cents a diluted share, compared to $3.2 billion a year earlier. Amazon’s operating income surged to $15.3 billion, up […]
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  1. Trends & External Forces
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Walmart to close all 51 health centers

BENTONVILLE, Ark. — Walmart today said it has made the “difficult decision” to close its Walmart Health and Walmart Virtual Care clinics, citing a lack of profitability. “The decision to close all 51 health centers across five states and shut down the virtual care offering was not easy. We understand this change affects lives – […]
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