1. Channel: Mass

VIDEO: Walmart drone delivery for groceries? It’s a thing

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A new video via a TikTok user shows everything from touchdown to product reveal
 

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  1. Technology & Innovation

Sam’s Club Expands Store Rollout of AI-Powered Exit Tech

Walmart-owned Sam’s Club says it’s turning to artificial intelligence to speed up its own exit technology. Instead of requiring store staff to check members’ purchases against their receipts when leaving the store, Sam’s Club customers who pay either at a register or through the Scan & Go mobile app can now walk out of the […]
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  1. Data & Insights

Generative AI for E-Commerce: 5 Top Trends for 2024

In 2023, the e-commerce industry was largely focused on strengthening brand equity, enhancing the customer experience, and keeping up with the evolution fueled by new platforms and artificial intelligence-based technologies. Notably, the adoption of composable commerce, which refers to building a modular, component-based, cloud-native tech stack, empowered companies to build the agility required to remain […]
4 min read
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  1. Technology & Innovation

How Traceability Technology is Helping Luxury Retailers Stay in the Game

In an age where everyday goods cost more than ever, is our appetite for the finer things subsiding? According to Bank of America card data, credit card spending for luxury fashion is down 16 percent year-over-year, the product of a six-quarter-long decline. In October, one of the world’s top luxury retailers saw its stock drop […]
3 min read
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  1. Operations & Supply Chain

Return of the Fees: How Retailers Can Reduce High Return Rates

After years of free and easy return policies, retailers are working to reduce rampant return rates. Nearly half now charge fees to offset rising costs. Popular brands like H&M, Zara, and DSW, among others, are opting to add fees to combat environmental, freight, labor and packaging costs associated with product returns. But are these punitive […]
3 min read
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  1. Data & Insights

Beyond the Transaction: Ensuring Long-Term Success in Retail M&A

In the past year, the retail industry has witnessed an unprecedented surge in mergers and acquisitions (M&A), exceeding $100 billion in total activity. As we begin 2024, it’s forecasted that we will see an explosion in M&A activity. Retailers are strategically engaging in M&A for multiple reasons, from international expansion to increasing market share, expanding […]
3 min read
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  1. Retailer Media

Step Into the Future of Retail Media: Key Tenets to Scaling a Creative Workflow

Want to build your own retail media empire? Or at least figure out a way to manage your advertisers seamlessly to keep your stress low and your ability to scale high? Retail media is growing fast. To make the most of that momentum, your advertisers have specific, evolving expectations about what working with you will […]
3 min read
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  1. Channel: Grocery

ShopRite launches freezer tote tech at New York shop

The totes are used for storing online orders while waiting for shoppers and delivery drivers to pick them up   View Original Article Delivery Wakefern Technology & Innovation Shoppers Regional Grocery 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Channel: Ecommerce & Digital

Amazon C5 Performance

C5 is the five days spanning Thanksgiving to Cyber Monday – and is the largest selling period in the US. In 2023 Amazon outsold Walmart by 7x and Target by nearly 17x. Find out what categories are driving their record breaking selling season. View Original Article Amazon Target Walmart Holiday & Events 0 Author Missing […]
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  1. Shopper & Customer

Loyalty 2.0 and Other 2024 Trends Poised to Make an Impact on Retail

As we begin 2024, the world of e-commerce will see continued evolution and disruption. Consumer behavior has fundamentally shifted over the past several years, with more shoppers flocking to digital storefronts and leveraging digital shopping technologies. With this backdrop in mind, here are four key predictions for what’s in store for e-commerce in 2024. Consumers […]
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  1. Shopper & Customer

Building Brand Advocates Through the Post-Click Experience

Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
4 min read
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  1. Corporate Finance

Zulily to Shut Down Following Layoffs, Months Into New Ownership

Online retailer Zulily is shutting down, reports CNBC. The business ceased operations on Fri., Dec. 22, 2023. In a note on the company’s homepage, an official said Zulily’s leadership had “made the difficult but necessary decision to conduct an orderly wind-down of the business to maximize value for the companies’ creditors” by entering an assignment […]
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  1. Trends & External Forces

2024 Strategy: The Secret to Increasing Corporate Retail Sales

With the holiday season in the rear-view mirror, shoppers may be looking for a break. However, retailers are primed to use this time to begin implementing a busy 2024 road map. Retail industry leaders are exploring ways to navigate the ripple effects of inflation and to integrate data-driven insights into digital transformation strategies. When previewing […]
3 min read
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  1. Channel: Delivery

Instacart pilots ads on its AI-powered smart carts

The digital ads will be tested at Bristol Farms supermarkets and will soon be launched at Fairway Market, Geissler’s, ShopRite, and Sobeys   View Original Article Regional Grocery Delivery Instacart Wakefern AI Technology & Innovation 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Channel: Mass

Walmart Easing Delivery Requirements for Suppliers

Walmart said this week that it’s planning on easing its requirements for in-full and on-time shipments from suppliers. According to The Wall Street Journal, Walmart said that it wants its suppliers to deliver shipments on-time 90 percent of the time and in-full 95 percent of the time, down from the 98 percent threshold the company […]
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  1. ESG

Empowering Sustainable Shopping Through Technology: An Industry Perspective

As retailers across industries recognize the growing importance of sustainability, the role of technology in enabling eco-friendly shopping experiences has never been more critical. The shift towards sustainable shopping, driven by consumers’ values and environmental consciousness, has reshaped the retail landscape. According to Statista, 60 percent of surveyed individuals made at least one second-hand purchase […]
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  1. Media & Marketing

How to Use ‘Surprise and Delight’ Tactics to Win Consumers’ Hearts

Let’s face it: Traditional loyalty programs were designed for another age and now they’re necessarily evolving as brands recognize the need for innovative strategies to capture and keep consumers’ hearts. The shift towards “surprise and delight tactics” on social media is becoming increasingly crucial in building solid customer relationships and fostering brand association — and […]
3 min read
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  1. Shopper & Customer

Rethinking Customer Service to Start at ‘Hello’ Before a Customer Says ‘Help’

Customer service can be the single most important factor for consumers in deciding which brands to support. Far too often, companies are waiting for problems to arise before they get to know their customers, when what they should be doing is getting to know consumers from the moment of first interaction. At a time when […]
3 min read
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  1. Technology & Innovation

What is the newest retail technology?

​ By Jennifer Richards, freelance writer. The retail landscape is rapidly evolving, and technology is the driving force behind this transformation. As an expert in retail technology, I’ve observed several groundbreaking trends set to redefine the shopping experience in 2024 and beyond. Here’s a look at the most prominent ones: View Original Article Technology & […]
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