1. ESG

Empowering Sustainable Shopping Through Technology: An Industry Perspective

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As retailers across industries recognize the growing importance of sustainability, the role of technology in enabling eco-friendly shopping experiences has never been more critical. The shift towards sustainable shopping, driven by consumers’ values and environmental consciousness, has reshaped the retail landscape. According to Statista, 60 percent of surveyed individuals made at least one second-hand purchase […]

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  1. Channel: Mass

Report: Target Weighs Paid Membership Program

Target is considering offering customers a paid membership program similar to Walmart+ or Amazon Prime, Bloomberg reported Wednesday. The news outlet said the potential membership program would be called Project Trident and could launch as soon as this year, according to people familiar with the matter. Target shares rose 2.4 percent Wednesday following the publication […]
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  1. Media & Marketing

True Luxury Brands Never Discount

Professor Jean-Noël Kapferer has literally written the book, or many books, on how luxury brands must behave to retain their luxury brand status. He calls them the “anti-laws of marketing,” which means that if mass, fashion or premium brands turn right, then luxury brands must turn left. One of the unforgivable sins in luxury marketing […]
2 min read
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  1. Data & Insights

[Report]Pictures for PMs

Introducing Pictures for PMs: 1Q24 Key Themes Visualized Dive into our comprehensive deck, featuring over 100 slides of charts, tables, and insights. Designed for PMs, CIOs who crave a quick read without getting bogged down in all the detail, this deck steps beyond the data to present a clear view of the bigger picture. Tailored […]
< 1 min read
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  1. Shopper & Customer

The Power of Back-in-Stock Email Marketing

For e-commerce brands, it’s not the year of the dragon, it’s the year of the back-in-stock message. Automated back-in-stock message sends have been on a multiyear rise. In 2023, brands sent 4x as many as the year before, generating 3x the number of orders than the year before. Back-in-stock messages perform exceptionally well compared to […]
3 min read
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  1. Trends & External Forces

How iFIT Blends Product, Content and Technology for Personalized Fitness

In episode 437 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kevin Duffy, CEO of iFIT, a global fitness and connected content company operating brands NordicTrack, ProForm, and Freemotion. Listen in as Duffy provides an overview of the fitness technology business (0:45), how iFIT creates engaging, personalized experiences for its members (2:15), identifies its key […]
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  1. Data & Insights

Foundational Retail and the Return of the Store Headline NRF Big Show Trends

With over 40,000 people, 6,200 brands, 100 countries represented, and over 1,000 exhibitors, retail’s Big Show lived up to its name this year and artificial intelligence was the headlining topic. However, while AI dominated the content sessions at NRF, the real conversations were happening in the breakout rooms and on the expo floor, and attendees […]
5 min read
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  1. Operations & Supply Chain

American Freight Introduces New Store Concept Focused on Value

In episode 439 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alissa Ahlman, chief merchandising officer, home segment at Franchise Group, Inc., a world-class franchising platform for a diverse collection of market-leading and emerging brands, including American Freight, a retail furniture chain. Listen in as Ahlman provides an overview of both companies (0:45), how the […]
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  1. Shopper & Customer

How Retailers Can Refresh Stale Triggered Campaigns

Most of the conversations I have with retailers these days are about strategies to improve the performance of their tried-and-true triggered marketing campaigns — e.g., abandon browse, search and product campaigns. Retailers are aware that having triggers for shoppers who abandoned their cart, abandoned a search or browse is now pretty commonplace, and so the […]
4 min read
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  1. Shopper & Customer

Curacao’s CMO on Brand Expansion Through Community Empowerment

In episode 440 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ariela Nerubay, chief marketing officer and digital transformation evangelist at Curacao, a department store chain and retail lender that services underserved U.S. communities on the West Coast. Listen in as Nerubay provides an overview of the company (0:50), discusses the services and products provided […]
2 min read
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  1. Trends & External Forces

10 Solutions for Combatting Retail Theft

Major retailers reported record levels of retail theft in 2023, and it seems that the problem is only worsening by the day. According to a 2023 National Retail Security Survey, retail losses swelled to $112.1 billion in 2022, up a staggering 19 percent from $93.9 billion the year prior. Popular retail chains like Target, Kohl’s, […]
3 min read
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  1. Data & Insights

How Unleashed Brands Connects With Families Across its Portfolio

In episode 444 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Michael Browning, co-founder and CEO of Unleashed Brands, a portfolio of innovative brands that help kids learn, play and grow, including Urban Air, Snapology, and The Little Gym. Listen in as Browning provides an overview of Unleashed Brands (0:55), discusses why he launched the […]
2 min read
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  1. Technology & Innovation

Future-Proofing Retail Through Wi-Fi Automation

The modern retail business owner knows these facts: their customers expect an experience that’s efficient, effortless, and caters to their preferred way of buying. As consumer shopping habits continue to evolve — expedited in part due to the global pandemic that forever changed how we buy — retail operators must remain at the forefront of […]
3 min read
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  1. Holiday & Events

Signifyd Data: December Delivers, Driving 2023 Holiday E-Commerce Spending Up 7%

Retail and economic experts who wondered how long consumers’ resiliency could last in the fourth quarter of a year marked by dwindling savings and stubbornly high prices got their answer in December. Online sales for the month increased by 11 percent over December 2022, according to Signifyd Holiday Season Pulse Tracker, to cap off a […]
3 min read
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  1. Associates & Employees

Retail Industry Hit by New Labor Relations Rules

In February, the National Labor Relations Board’s (NLRB) newest guidance for addressing joint employer status will go into effect, and the impact on the retail sector could be significant. In situations where there’s a parent company that sets standards — e.g., related to working conditions or parameters around the quality of work — left to […]
3 min read
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  1. ESG

Sustainability Beyond Slogans: Actionable Strategies for Retailers

In 2024, the demand for sustainable practices in retail is more than just a trend; it has become a fundamental shift in consumer expectations and regulatory requirements. Consumers increasingly make purchasing decisions based on a company’s environmental impact, looking beyond the surface to see which brands are committed to making a difference. Concurrently, governments worldwide […]
3 min read
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  1. Shopper & Customer

The State of Frontline Retail Operations Explained

The retail landscape has undergone tectonic shifts in recent years, leaving managers to navigate sometimes unfamiliar if not entirely new territory. From deploying emerging technologies to training staff on urgent theft prevention strategies, today’s retail leaders wear many hats as they work to boost productivity, deliver consistent experiences, and protect the bottom line. With 2024 […]
3 min read
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  1. Data & Insights

3 Marketing Trends Retailers Must Prioritize in 2024

The theme for retail marketers in 2024 is push forward when others pull back. Amid continued budget consolidation, unpredictable consumer demand, and macroeconomic factors, marketers naturally tend to conserve their resources for a brighter day. Despite industry challenges, the retail landscape is ripe with opportunities. The strong holiday season shone a light on the way […]
2 min read
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  1. Data & Insights

Gen AI’s Impact on Retail: Overcoming Data Challenges and Ethical Considerations

Microsoft and Google strategically unveiled their generative artificial intelligence capabilities for the retail industry in time for the National Retail Federation’s 2024 Big Show in New York, capturing the attention of the world’s leading retailers and industry leaders at this premier event. These offerings, spanning customer engagement, shopper journey experiences, and operational enhancements, align seamlessly […]
2 min read
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  1. Trends & External Forces

Building a Resilient E-Commerce Business in a Changing Economy

Many entrepreneurs have turned to e-commerce thanks to its incredible flexibility and extraordinary earning potential. However, as is the case with any business, there are challenges to be aware of — and the challenges in the e-commerce sector can be particularly unique, especially in the light of a tumultuous economy. How the Economy Affects E-Commerce Recent […]
2 min read
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