1. CPG: Food

Zero ozone-depleting refrigerated displays hit the market

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The EPA approved R290 as an “acceptable substitute” for retail food refrigeration
 

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  1. Technology & Innovation

Making the Most of In-Store Mobile Technology

Nearly every retailer is heavily investing in improving their online and in-store channels. However, not every retailer is considering the scenarios in which online channels are being used in a retail store. In fact, nearly half (46 percent) of global in-store shoppers reported using a smartphone to enhance their most recent shopping journey. Despite this […]
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  1. Shopper & Customer

Grocery Game-Changers: The Innovations Shaping How People Shop

Grocery stores have been in a state of flux in recent years, influenced broadly by the economy and supply chain issues and, at the store level, by how consumers want to shop. This year, grocery bills are expected to exceed $300 a week, which in turn will impact the choices consumers are making at the […]
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  1. Shopper & Customer

3 Ways Retailers Can Increase In-Store Foot Traffic

For small businesses with brick-and-mortar stores, foot traffic is (almost) everything. That’s bad news for both rural towns and small business hubs like San Francisco or New York, which haven’t yet recovered to pre-pandemic foot traffic levels. With fewer people walking along city streets and a seasonal dip in sales after the holidays, small retailers […]
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  1. Shopper & Customer

Reshaping Retail: Top 3 Trends for 2024

Many retail businesses are charting their courses for 2024, exploring inventive avenues to enhance their services and elevate the overall customer experience. Keeping up with the latest trends in the retail landscape will be crucial to their success. And to my mind, three particular trends are poised to shape the retail narrative in 2024: automation, […]
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  1. Technology & Innovation

Target is Reducing Self-Checkout Hours in Some Stores

Target has slashed the hours of operation for self-checkout lanes at some of its stores. Not all store locations have had self-checkout hours cut, but the retailer is considering store staffing levels and sales volumes in its decision. Workers told Business Insider that Target is trying to keep the percentage of overall store sales via […]
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  1. Trends & External Forces

Investor Group Launches $5.8B Buyout Bid for Macy’s

Two major Macy’s investors, Arkhouse Management and Brigade Capital Management, are in talks to take the famed department store chain private, according to a report in The Wall Street Journal. Arkhouse Management, a real estate-focused investing firm, and Brigade Capital Management, a global asset manager, submitted a proposal to acquire Macy’s for $5.8 billion on […]
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  1. Shopper & Customer

Navigating Multichannel Operations for Better Buying Experiences

According to McKinsey, more than half of business-to-consumer customers engage with three to five channels each time they make a purchase or resolve a request. The evolution of technology has transformed these channels into explicit, interconnected conduits directly impacting customer satisfaction. In today’s retail landscape, it’s no longer sufficient to merely acknowledge this fact; retailers […]
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  1. Trends & External Forces

Total Commerce: Key Trends of 2023 and Predictions for 2024

Total commerce, in its most basic definition, is the ability for a brand or retailer to be present wherever and whenever its customers are shopping. While easy to understand in theory, the reality of total commerce is increasingly complex as new channels of buying emerge, consumer attention is increasingly scattered, and digital transactions continue to […]
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  1. Channel: Mass

Walmart’s CMO Outlines 3 Key 2024 Initiatives

In a keynote presentation at the ICR Conference in Orlando, FL earlier this week, William White, senior vice president and chief marketing officer, Walmart U.S., detailed three key marketing strategies for the retailer in the new year. Each of the three initiatives support the marketing team’s goal of making Walmart a place where people want […]
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  1. Technology & Innovation

How Traceability Technology is Helping Luxury Retailers Stay in the Game

In an age where everyday goods cost more than ever, is our appetite for the finer things subsiding? According to Bank of America card data, credit card spending for luxury fashion is down 16 percent year-over-year, the product of a six-quarter-long decline. In October, one of the world’s top luxury retailers saw its stock drop […]
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  1. Corporate Finance

Fabric and Craft Retailer Joann Files for Bankruptcy

Joann, the 81-year-old fabric and craft retailer, has filed for bankruptcy as it struggles with customers cutting back on discretionary spending. In a statement released on Monday, the Ohio-based company said it filed for Chapter 11 bankruptcy protection and has secured $132 million in funding with most of its financial stakeholders that helps reduce its […]
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  1. ESG

Achieving Long-Term Sustainability in Retail

Climate change poses significant business risks to retailers. Changing consumer sentiments, investor expectations and government regulations will require businesses to fundamentally change their operations, procurement practices and product mixes to adapt to the low-carbon economy. Retailers face a complex challenge in reducing their carbon footprint because Scope 3 emissions — generated by a company’s value […]
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  1. Shopper & Customer

Retail CX in 2024: The Era of Effortless Conversational Experiences

One of the big lessons retailers learned in 2023 is that consumers want to do it themselves. Some call it customer empowerment. Some call it the self-service economy. Essentially, it involves consumers making decisions about products and services without talking to a human. As generative artificial intelligence (AI) emerged as the breakout tech tool of […]
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  1. Operations & Supply Chain

Return of the Fees: How Retailers Can Reduce High Return Rates

After years of free and easy return policies, retailers are working to reduce rampant return rates. Nearly half now charge fees to offset rising costs. Popular brands like H&M, Zara, and DSW, among others, are opting to add fees to combat environmental, freight, labor and packaging costs associated with product returns. But are these punitive […]
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  1. Data & Insights

The Risks of DDoS Attacks and 4 Ways to Fortify Your Defenses This Holiday Season

The holiday season is the Super Bowl for retailers, with November and December accounting for 19 percent of total retail sales — even higher for some retailers — in the last five years. Since online purchasing comprises nearly 40 percent of holiday shopping, retailers can’t afford to lose sales and frustrate consumers through website outages. Unfortunately, […]
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  1. Media & Marketing

The Perils Of Brand Personalization

Based on the business press, you might believe that subscription services are booming. And, for many subscription services, there is an upward trend. Netflix is doing well. Amazon Prime is doing well. But, according to The Wall Street Journal, subscription clothing brand-business, Stitch Fix is having difficulties. Modern Retail points out that Stitch Fix’ 2023 […]
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  1. Data & Insights

Generative AI for E-Commerce: 5 Top Trends for 2024

In 2023, the e-commerce industry was largely focused on strengthening brand equity, enhancing the customer experience, and keeping up with the evolution fueled by new platforms and artificial intelligence-based technologies. Notably, the adoption of composable commerce, which refers to building a modular, component-based, cloud-native tech stack, empowered companies to build the agility required to remain […]
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