1. Associates & Employees

Washington State measure protects grocery workers if merger approved

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Workers must be retained for six months and would receive compensation if terminated
 

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  1. Shopper & Customer

Rethinking Customer Service to Start at ‘Hello’ Before a Customer Says ‘Help’

Customer service can be the single most important factor for consumers in deciding which brands to support. Far too often, companies are waiting for problems to arise before they get to know their customers, when what they should be doing is getting to know consumers from the moment of first interaction. At a time when […]
3 min read
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  1. Data & Insights

The Future of Retail: 3 Insights for 2024

For retailers, consumers are, and always have been, the beating heart of business success. In today’s world of ample choice for customers, this vitality is at an all-time high. Consumer buying power is higher than ever as is the importance of building loyalty and trust among them. Retailers know it’s crucial to anticipate customer needs […]
3 min read
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  1. Shopper & Customer

How AR Technology Helps Brands Enhance Customer Experiences and Increase Sales

Augmented reality (AR) unlocks a variety of opportunities for the retail sector. It helps to elevate the in-store buying experience, bring online shopping to a completely new level, and enhance guests’ experiences at fashion shows. Let’s see how AR is used by well-known brands and what benefits it brings to consumers’ shopping journeys. How AR […]
3 min read
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  1. Channel: Marketplace

Why Shopify’s 2023 AI Releases Could Change the SMB E-Commerce Game

Rare is the e-commerce small to midsize business (SMB) that has the time, resources and expertise to build its own website. It’s basically Amazon.com, Shopify, a Shopify competitor, or bust. Thanks to a bunch of artificial intelligence-powered releases from Shopify in the second half of 2023, that’s not necessarily as limiting as it might sound. […]
3 min read
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  1. Media & Marketing

True Luxury Brands Never Discount

Professor Jean-Noël Kapferer has literally written the book, or many books, on how luxury brands must behave to retain their luxury brand status. He calls them the “anti-laws of marketing,” which means that if mass, fashion or premium brands turn right, then luxury brands must turn left. One of the unforgivable sins in luxury marketing […]
2 min read
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  1. Shopper & Customer

Shopify Gets SaaSy With Small Business

Small to midsized businesses (SMBs) have been caught between a rock and a hard place by their SaaS platforms. Everyone knows interest rates have been rising and inflation has also lifted prices. However, the seemingly endless and automatic “price changes” announced by billion-dollar software companies like Shopify are endangering the very existence of SMBs. Shopify […]
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  1. Shopper & Customer

Retail CX in 2024: The Era of Effortless Conversational Experiences

One of the big lessons retailers learned in 2023 is that consumers want to do it themselves. Some call it customer empowerment. Some call it the self-service economy. Essentially, it involves consumers making decisions about products and services without talking to a human. As generative artificial intelligence (AI) emerged as the breakout tech tool of […]
2 min read
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  1. Department & Category

Datassential launches platform for food industry collaboration

 ​​[[“value”:” The platform will feature access to operator and consumer research and market outlooks as well as in-person and virtual engagements. “]]  View Original Article Consumers Technology & Innovation Dept. Grocery 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Media & Marketing

Brand loyalty or just habit? Study reveals that more than half of repeat purchases are due to routine, convenience and accessibility

Brand loyalty is often depicted as devotion – a narrative of customer affection and fidelity. However, the findings revealed a deeper truth.
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  1. Data & Insights

EDA Fights the Fraudsters: Keeping Retailers and Customers Safe

The holiday season and year-end months account for as much as a fifth or more of annual sales for some retailers, with 2023 set to be no exception. Thanksgiving and Black Friday may have passed, but as consumers get ready to enjoy the final days of the holiday season, it’s the perfect opportunity for fraudsters […]
3 min read
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  1. Trends & External Forces

Investor Group Launches $5.8B Buyout Bid for Macy’s

Two major Macy’s investors, Arkhouse Management and Brigade Capital Management, are in talks to take the famed department store chain private, according to a report in The Wall Street Journal. Arkhouse Management, a real estate-focused investing firm, and Brigade Capital Management, a global asset manager, submitted a proposal to acquire Macy’s for $5.8 billion on […]
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  1. Media & Marketing

5 Behaviors Innovative Leaders Display

Want to inspire others to innovate? Here’s a short excerpt from my book coming in April, The Innovative Leader, on how to do it: People look to their leaders to learn what is acceptable and what is not. They also take cues from how executives spend their time. Your duty as an innovative leader is […]
2 min read
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  1. Shopper & Customer

3 Tips for Creating Seamless, Secure Digital Shopping Experiences

In the era of digitalization, today’s consumers are better informed and have more choices than ever before. In fact, if just a single digital experience goes awry, consumers are one click away from switching sides and becoming your competitor’s next new customer. How can organizations provide a great digital experience across their websites and applications […]
3 min read
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  1. Stores & Formats

Walmart Announces Plan to Add 150+ Large-Format Stores

Walmart plans to build or convert more than 150 large-format stores over the next five years, it announced on Wednesday. Some of the locations will be expanded from a smaller location into a Supercenter with a full range of groceries and merchandise, but the majority will be new stores, Josh Havens, a company spokesman, said. […]
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  1. Data & Insights

[Report]Pictures for PMs

Introducing Pictures for PMs: 1Q24 Key Themes Visualized Dive into our comprehensive deck, featuring over 100 slides of charts, tables, and insights. Designed for PMs, CIOs who crave a quick read without getting bogged down in all the detail, this deck steps beyond the data to present a clear view of the bigger picture. Tailored […]
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  1. Shopper & Customer

Unwrapping Better Customer Experiences This Holiday Season

With Black Friday and Cyber Monday behind us, the holiday shopping season has officially kicked off. There’s no better time for brands to engage and earn the loyalty of new customers as they seek out the perfect gift. However, brands only get one chance to make a good first impression. According to Salesforce, 80 percent […]
3 min read
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  1. Data & Insights

3 Retail Trends Transforming the Industry in 2024

The retail industry, continuously adapting to new technologies and evolving consumer habits, is, once again, at the crossroads of transformation. New technologies, especially the integration of artificial intelligence, are central to this moment, compelling retailers to adjust to changing shopping behaviors and to enhance their customer experiences to create value for customers, which drives loyalty. […]
4 min read
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  1. Data & Insights

Home Improvement Retailers Launch Webcast

Join YipitData’s Peter Martin and Ryan Fick on 4/4 at 11:30AM ET for a webcast on the launch of our new Home Improvement Retailer dashboards (HD, LOW, TSCO, FND), followed by a live Q&A where you can get all your questions answered directly from our analysts. The team will discuss: New coverage capabilities for HD, […]
< 1 min read
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