1. Data & Insights

What AI And Automation Technologies Make The Most Sense In Retail Today?

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We just released an evaluation of more than a dozen AI and automation solutions and mapped them according to maturity and utility.

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  1. Trends & External Forces

In Evolving Industry Landscape, Changes in Big-Box Retail Tell a Fascinating Story

At a time when the commercial real estate landscape is evolving with unprecedented speed, changes in big-box retail are an important storyline. Appreciating how and why big-box concepts have thrived in a post-pandemic environment, and understanding the logic behind decision making with regard to everything from store layouts to merchandising, is an important first step […]
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  1. Data & Insights

Generative AI for E-Commerce: 5 Top Trends for 2024

In 2023, the e-commerce industry was largely focused on strengthening brand equity, enhancing the customer experience, and keeping up with the evolution fueled by new platforms and artificial intelligence-based technologies. Notably, the adoption of composable commerce, which refers to building a modular, component-based, cloud-native tech stack, empowered companies to build the agility required to remain […]
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  1. Associates & Employees

Combatting Retail Turnover: The ROI of Employee Education

Retail has historically experienced high employee turnover, leading many companies in this sector to simply accept and incorporate this trend into their business models. The prevailing logic has been that it’s more cost effective to continually hire and train new employees than to increase wages or invest in other strategies to retain staff. This approach […]
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  1. Stores & Formats

SpartanNash expanding inventory robot Tally to 60 additional Midwest stores

The retailer first piloted Tally in 15 stores   View Original Article Operations & Supply Chain Brick and Mortar Technology & Innovation Tech: Robotics SpartanNash Regional Grocery 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Shopper & Customer

How Can Retailers Adapt to Ever-Evolving Customer Expectations?

Personalized commerce experiences have long been the holy grail for retail and consumer packaged goods (CPGs) companies. As consumers now expect to interact and purchase from companies via an array of touchpoints, it’s now more important than ever for brands to provide a seamless and cohesive omnichannel digital experience, no matter how customers start or […]
3 min read
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  1. Technology & Innovation

Marketers Spend on New Technologies While Battling Usage and Impact Challenges

The 32nd edition of The CMO Survey examines reoccurring questions related to marketing spending and performance, marketing leadership, and marketing jobs. In addition, managing marketing technology, generative AI, growth, and sustainability are special topics covered in this edition. Here are top takeaways, based on a sample of 292 marketing leaders at for-profit U.S. companies, 94% […]
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  1. Data & Insights

KMX and CVNA Insights Webcast

Join YipitData’s Nick Shields and Danny Chang, on Thursday, April 18th @ 12PM ET for a deep-dive into KMX and CVNA trends during 1Q24. The team will discuss: Top-line trends through tax refund season Inventory age and reconditioning analyses Update on KMX and CVNA market share Having trouble registering? Please email us at [email protected].   […]
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  1. Corporate Finance

Zulily to Shut Down Following Layoffs, Months Into New Ownership

Online retailer Zulily is shutting down, reports CNBC. The business ceased operations on Fri., Dec. 22, 2023. In a note on the company’s homepage, an official said Zulily’s leadership had “made the difficult but necessary decision to conduct an orderly wind-down of the business to maximize value for the companies’ creditors” by entering an assignment […]
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  1. Data & Insights

3 Retail Trends Transforming the Industry in 2024

The retail industry, continuously adapting to new technologies and evolving consumer habits, is, once again, at the crossroads of transformation. New technologies, especially the integration of artificial intelligence, are central to this moment, compelling retailers to adjust to changing shopping behaviors and to enhance their customer experiences to create value for customers, which drives loyalty. […]
4 min read
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  1. Shopper & Customer

Bridging the Gap Between Online and Brick-and-Mortar Shopping: How to Inspire Consumer Closeness

From brand and product options to the methods to purchase, consumers have more choices than ever in how their shopping experience comes to life. The most recent shift in consumer mindset and shopping preferences happened as a result of the COVID-19 pandemic. Because so many retailers were forced to shift to online-only during this time, […]
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  1. ESG

Empowering Sustainable Shopping Through Technology: An Industry Perspective

As retailers across industries recognize the growing importance of sustainability, the role of technology in enabling eco-friendly shopping experiences has never been more critical. The shift towards sustainable shopping, driven by consumers’ values and environmental consciousness, has reshaped the retail landscape. According to Statista, 60 percent of surveyed individuals made at least one second-hand purchase […]
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  1. Shopper & Customer

3 Ways to Acquire New Customers and Build Loyalty This Holiday Season and Beyond

For many retail brands, the holiday season is the “Golden Quarter” and prime time to deploy strategies to maximize revenue gains. After all, Black Friday has evolved from a one-day sale to (for some retailers) a multiday event demonstrating consumer demand. This is further supported by KPMG research that saw a 5 percent year-over-year increase […]
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  1. Shopper & Customer

Building Brand Advocates Through the Post-Click Experience

Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
4 min read
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  1. Technology & Innovation

Why Retail Networks Need Unprecedented Network Resilience and Control

In years past, the word “on-demand” has been used to describe videos or streaming services. However, I believe that “on-demand” can now be used to describe the expectations of today’s consumer. Customers now want a shopping experience that’s always on, responds in real time, and gives the most up-to-date information. This has created a scenario […]
5 min read
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  1. Data & Insights

Pictures for PMs Webcast

Introducing Pictures for PMs: 1Q24 Key Themes Visualized Date: Friday, April, 12 Time: 12:00 ET Created for those looking to quickly understand broader themes across the global consumer and technology landscape, “Pictures for PMs” takes a step beyond the data to present a clear view of the bigger picture. In this webcast and corresponding deck, […]
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  1. Shopper & Customer

Talkdesk Exec: ‘Treat Contact Center Agents as Brand Ambassadors’

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shannon Flanagan, vice president and general manager of retail and consumer goods at Talkdesk, a global cloud contact center leader for enterprises of all sizes. Listen in as Flanagan discusses her experience in the industry (0:45), her career journey to Talkdesk and the […]
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  1. Department: Consumer Durables

Tiger Woods Announces Apparel Line With TaylorMade Golf

On Tuesday, Tiger Woods announced a partnership with TaylorMade Golf to create a new lifestyle brand, Sun Day Red. According to the brand’s website, the line “promises to bring a new and elevated standard to performance wear and luxury lifestyle fashion.” Sun Day Red will be a completely stand-alone brand with a dedicated team of […]
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  1. Channel: Ecommerce & Digital

[Report] Amazon in Home Improvement

Can Home Depot’s big-ticket firewall keep Amazon at bay? The spending boom that drove the home improvement industry over the last few years has come to a halt. Economic factors have curtailed spending on big ticket items and that’s had an impact on big box home improvement retailers. Is Amazon taking advantage of the downturn? […]
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  1. Corporate Strategy

Beyond Inc. Names New CEOs for Bed Bath & Beyond, Overstock

Beyond Inc., parent company to Overstock.com, Bed Bath & Beyond, and other online brands, announced Tuesday three leadership changes, including two new CEOs. Chandra Holt, formerly the CEO and president of Conn’s Home Plus, will become the new CEO of Bed Bath & Beyond effective Wednesday. Dave Nielsen, who until now was serving as president […]
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