1. Trends & External Forces

Getting Up Close and Personal: Why it’s Time to Treat Customers as Individuals

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The ongoing tough economic climate is seeing retailers constantly seeking ways to control costs while protecting the experience their customers expect. One interesting trend is the emergence of “nearshoring” — i.e., locating key operations closer to the final point of sale. Rather than having large, centralized warehouses, paying duty and customs charges, dealing with lengthy and […]

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