TotalRetail
Total Retail is the go-to source for executives looking for the latest news and analysis on the retail industry. Through various forms of content and community-building events, Total Retail serves its mission to provide retail executives with the information they need to do their jobs more effectively. https://www.mytotalretail.com

TotalRetail's articles

  1. Trends & External Forces

Show Me the Money: A New Wave of Pricing Transparency Laws

Every for-profit business faces the challenge of setting competitive prices while also generating a profit. An increasingly common solution to this conundrum has been to advertise one price and later disclose additional charges — e.g., hotels’ resort fees, e-ticketing platforms’ “handling” fees or even surcharges assessed against customers paying with a credit card. The consumer […]
3 min read
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  1. Shopper & Customer

How to Boost Customer Acquisition With Direct Mail

As we leap into 2025, the name of the game for marketers is customer acquisition strategies that truly stick. And while digital tactics have their moment, there’s one trusty powerhouse that’s primed to deliver big results: direct mail. It’s the personal touch your audience is always looking for and it’s ready to take your marketing […]
4 min read
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  1. Shopper & Customer

What Consumer Insights Can Tell Us About Grocery ‘Hopping’

Grocery shopping is having a full-circle moment. In the industry’s earliest days, consumers would spend hours visiting the local butcher, baker, greengrocer, and more. Each store provided a specific slice of shoppers’ grocery lists and often offered home delivery. Fast-forward to the early 1900s and the advent of the supermarket, when industrialization came into play. […]
3 min read
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  1. Channel: Mass

Target is the Latest Company to Roll Back its DEI Initiatives

Target announced that it’s rolling back diversity, equity and inclusion programs — including some that aim to make its workforce and merchandise better reflect its customers. In a memo sent to its employees, the Minneapolis-based retailer said it will end its three-year DEI goals, stop reports to external diversity-focused groups like the Human Rights Campaign’s […]
< 1 min read
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  1. Technology & Innovation

When it Comes to AI, Are You Leading or Lagging?

Artificial intelligence is among the most popular conversation topics in marketing today, and retailers are feeling intense pressure for a well-considered point of view and strategy around the technology. In recent roundtable discussions with more than 50 marketing leaders at a global conference, we found a vast range of experiences, organizational commitment to AI, and […]
3 min read
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  1. Data & Insights

Retail Reinvented: Harnessing the Power of AI and ML in Promotions

In today’s cut-throat retail landscape, promotions, which account for 10 percent to 45 percent of total revenue, are a double-edged sword. On the one hand, they can potentially boost sales and significantly improve brand visibility. On the other hand, poorly executed promotions can lead to decreased margins, customer frustration, and even brand dilution. Traditional retail […]
3 min read
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  1. Shopper & Customer

Industry Leader Steve Dennis on What Makes Physical Retail Valuable

While at the 2025 National Retail Federation (NRF) Big Show in New York City from Jan. 12-14, Total Retail’s Editor-in-Chief Joe Keenan had the opportunity to interview Steve Dennis, president and founder of SageBerry Consulting, author and podcast host. In this video interview, Dennis shares the important trends and themes he saw emerge this past […]
< 1 min read
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  1. Shopper & Customer

Why Personalization Remains an Advantage for Independent Retailers

In today’s world, mega-retailers have changed the way we shop. They offer same-day delivery and auto-shipment and sell cheaper versions of popular brands. Because of this, consumers now expect faster, easier transactions. Yet, they also want a personal touch. In fact, recent data tells us that of consumers who preferred to shop small this past […]
2 min read
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  1. Channel: Grocery

Albertsons Sues Kroger After Judge Rules Against Grocery Merger

Albertsons on Wednesday formally terminated its proposed $25 billion merger with Kroger and filed a lawsuit against its supermarket competitor, saying Kroger violated its contract and didn’t follow through on commitments to help get the deal approved. It comes a day after a judge blocked the planned merger. In a news release, Albertsons said Kroger broke […]
< 1 min read
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  1. Channel: Ecommerce & Digital

Amazon Sued By D.C. Attorney General Over Prime Delivery Neighborhood Access

Washington D.C.’s attorney general sued Amazon.com on Wednesday, alleging the e-commerce giant excludes certain D.C-area neighborhoods from having access to Prime’s fast delivery, according to the lawsuit. Attorney General Brian Schwalb said Amazon had “secretly” excluded two ZIP codes in Washington D.C. from having Prime delivery since 2022, according to a press release from his […]
2 min read
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  1. Shopper & Customer

NRF: Thanksgiving Weekend Shoppers Decline YoY

About 197 million Americans shopped over the five days from Thanksgiving through Cyber Monday this year, data from the National Retail Federation (NRF) showed on Tuesday. The number of shoppers exceeded the retail trade association’s forecast of 183.4 million, but was still lower than the 200 million shoppers in 2023. During the long weekend, consumers […]
2 min read
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  1. Technology & Innovation

How Lowe’s Has Prioritized its Tech and Innovation Strategy

Lowe’s Innovation Labs imagines, explores and accelerates the future of home improvement through the lens of emerging technology. Josh Shabtai, senior director of ecosystem at Lowe’s Innovation Labs, spoke at Total Retail Tech earlier this fall to detail the work he and his team are doing to build innovative technologies that improve the experiences of […]
< 1 min read
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