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TotalRetail's articles

  1. Shopper & Customer
These past two years have cemented consumers’ behavior of turning to e-commerce for their shopping needs. In fact, it’s estimated that 95 percent of all purchases will take place online by 2040. Exceptional customer experiences and speedy fulfillment and distribution are not just lofty goals — they’re the expectations of every online shopping experience. However, […]
  1. Technology & Innovation
Ulta Beauty has become the latest retailer to launch a venture capital arm after announcing a new digital innovation fund Wednesday. The fund, called Prisma Ventures, earmarks $20 million for digital innovation in beauty, according to a company press release. The fund will invest in emerging technology startups that “seek to shape future online and in-store […]
  1. Operations & Supply Chain
Returns are on the rise. A combination of rising prices and tighter budgets means that shoppers are returning items more often than they have in some time. It’s a swing of the pendulum as online shopping soared to meteoric heights during the pandemic, with e-commerce seeing a 31 percent increase in growth from 2019 to […]
  1. Partnerships & Alt Profit
Glossier, the eight-year-old direct-to-consumer (D-to-C) beauty unicorn, is entering its first-ever retailer partnership with LVMH-owned beauty giant Sephora in a high-profile shift in distribution. Starting in early 2023, Glossier products will be available in Sephora’s stores across the US and Canada, as well as via its e-commerce site and app, according to the brand. The […]
  1. Media & Marketing
This episode was recorded at CRMC 2022 in Chicago. In episode 359 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Lisa Erickson, senior director of customer relationship management (CRM) and loyalty at Sleep Number, the leader in sleep health, science, and smart bed innovation. Erickson discusses her professional background and current role (0:54), how Sleep Number is […]
  1. Shopper & Customer
Retail was impacted by the COVID-19 pandemic on a foundational level. Unable to open doors to the public and forced to quickly scale up (or even create from scratch) an online business model, the industry had to adapt fast to preserve revenue streams. Now, nearly two years later, the retail landscape has evolved significantly as […]
  1. Shopper & Customer
Today, subscription experiences are in high demand, with more than half (52 percent) of respondents in our recent survey noting they have between two to five products delivered via subscriptions.In addition, more than a quarter (27 percent) of consumers say convenience motivated their decision to subscribe. Yet, while interested in convenience, consumers want to set their […]
  1. Data & Insights
With the media and analyst attention 5G and edge computing are getting these days, it’s easy to sense they’re very important technologies. However, it’s not always easy to figure out what they mean for your retail business, or why they’re so often talked about at the same time. My goal is to help you connect […]
  1. Shopper & Customer
Managing an efficient customer service team is a challenge, even in relatively quiet times. However, the job gets far more complex when a crisis hits. Managers can foresee some fluctuations in staffing — like during the holidays — but the true test of a retail service center’s strategies comes when an unexpected event forces the […]
  1. Stores & Formats
Sports apparel retailer Lids announced this week that it’s launching a new retail concept called Lids University, or Lids U, dedicated to apparel and sports products for the college market. Lids U, which was created as a space for fans to purchase products from their favorite schools, will open in key college markets and serve each […]
  1. Trends & External Forces
Retail e-commerce sales surpassed $4.9 trillion worldwide last year and are predicted to exceed $5.5 trillion by the end of 2022. However, to eight out of 10 small to midsize business (SMB) owners, those numbers aren’t striking joy as worries over a looming recession mount. Over half of Wall Street’s investment and economic professionals seem to […]
  1. Operations & Supply Chain
The costs of the supply chain mess in the last two years have been staggering. Apart from the empty shelves of items like baby formula, consumers have had to pay a premium for cars and sometimes take the delivery of cars without certain parts and accessories. We’ve all read about the large number of ships […]