In our final episode of our sixth season we briefly share our mid-year highlights before dipping into the week in retail news, which includes the prospect of a UPS strike wreaking havoc on the world of e-commerce. Then we reflect on Overstock’s fire sale scooping up of Bed, Bath & Beyond’s intellectual property and how the Container Store and Dormify hope to vill the back-to-school void. We then try to make sense of the rumor that Neiman Marcus may sell of its Bergdorf Goodman division, tying the broader troubles among luxury department stores to shifting go-to-market requirements.
Then it’s on to our main topic which centers on how economic headwinds seem to be turning 2023 into a year of efficiency. In that context we remind retailers that cost cutting and store closings don’t address underlying issues of customer relevance (“bailing doesn’t fix the hole”) and that we need to careful not to confuse efficiency with effectiveness. Mostly, Steve shares some of his key “do’s” and “don’ts” to be smart about addressing sales and margin pressures while remaining committed to an building an innovation pipeline and sustaining important transformation efforts.
About Us
Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his website. The expanded and revised edition of his bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker “sizzle” reel here.
Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast, The Voice of Retail, plus Global eCommerce Leaders podcast, and The Food Professor with Dr. Sylvain Charlebois. You can learn more about Michael here or on LinkedIn.
Be sure and check out Michael’s latest venture for fun and influencer riches – Last Request Barbecue, his YouTube BBQ cooking channel!
As a reminder, we’re taking next week off, followed by a couple of encore episodes, before returning with Season 7 July 25th.
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