1. Channel: Delivery

DoorDash to pay fine for selling Californians’ customer data

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The sale of the information was part of DoorDash’s participation in a marketing cooperative in 2020
 

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  1. Retailer Media

Retail Media Networks: Leading the ‘Always On’ Revolution in 2024

Programmatic advertising is transforming, with retail media networks (RMNs) leading the charge. RMNs leverage first-party data to gain a deeper understanding of their shoppers and maximize the value of programmatic advertising. In the dynamic retail landscape, 2024 promises to usher in a transformative era with the ascent of “always on” retail media solutions. RMNs will […]
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  1. ESG

Clean label, sustainable foods grow in demand

 ​​[[“value”:” Products that include callouts for additional nutritional value, such as “good source of calcium,” or wellness claims like “heart healthy” are likely to resonate with consumers, according to 84.51°. “]]  View Original Article Insight Providers Big Data Marketing: Retail Media Sustainability Consumers Health & Wellness 84.51 0 Author Missing Member since March 11, 2021 Loading […]
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  1. Data & Insights

The Future of Retail: 3 Insights for 2024

For retailers, consumers are, and always have been, the beating heart of business success. In today’s world of ample choice for customers, this vitality is at an all-time high. Consumer buying power is higher than ever as is the importance of building loyalty and trust among them. Retailers know it’s crucial to anticipate customer needs […]
3 min read
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  1. Trends & External Forces

A Growing Threat: Return Fraud Continues to Significantly Expand YoY

In mid-January, I had the pleasure of attending the NRF “Big Show” Conference in New York City. As always, it was great to meet new people, reconnect with prior colleagues, and finally meet some people in person — we have been on video calls way too often in the past three years! As expected, retailers […]
5 min read
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  1. ESG

Empowering Sustainable Shopping Through Technology: An Industry Perspective

As retailers across industries recognize the growing importance of sustainability, the role of technology in enabling eco-friendly shopping experiences has never been more critical. The shift towards sustainable shopping, driven by consumers’ values and environmental consciousness, has reshaped the retail landscape. According to Statista, 60 percent of surveyed individuals made at least one second-hand purchase […]
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  1. Trends & External Forces

In Evolving Industry Landscape, Changes in Big-Box Retail Tell a Fascinating Story

At a time when the commercial real estate landscape is evolving with unprecedented speed, changes in big-box retail are an important storyline. Appreciating how and why big-box concepts have thrived in a post-pandemic environment, and understanding the logic behind decision making with regard to everything from store layouts to merchandising, is an important first step […]
3 min read
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  1. Shopper & Customer

Playing Games With Your Customers: Gamifying the Shopping Experience

Acquiring new customers can cost up to 5x more than retaining existing ones. This puts more responsibility on retailers to find a sustainable way to create a positive, personalized relationship that maintains engagement and inspires repeat purchases. One way to do that? Gamify the customer experience. Put simply, gamification adds gaming elements to non-gaming scenarios. […]
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  1. Media & Marketing

5 Behaviors Innovative Leaders Display

Want to inspire others to innovate? Here’s a short excerpt from my book coming in April, The Innovative Leader, on how to do it: People look to their leaders to learn what is acceptable and what is not. They also take cues from how executives spend their time. Your duty as an innovative leader is […]
2 min read
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  1. Shopper & Customer

How J.McLaughlin is Acting on its Biggest Opportunity: Customer Acquisition

In episode 435 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mary Ellen Coyne, CEO, and Kevin McLaughlin, co-founder and creative director of J.McLaughlin, an American lifestyle brand. Listen in as Coyne and McLaughlin provide an overview of the J.McLaughlin brand (0:55), detail the origin of the company (1:55), and identify the customer behaviors they […]
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  1. Shopper & Customer

Building Brand Advocates Through the Post-Click Experience

Creating a positive customer experience lies at the heart of every brand’s purpose in the journey to nurturing and retaining customers. But how does the post-click experience factor into this important dynamic? In an ever-evolving and crowded marketplace — and with social commerce increasingly dictating how customers are introduced to brands and shop with them […]
4 min read
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  1. Media & Marketing

Brand Reputation Recovery Requires Action

Hollywood’s A-listers flocked to Balenciaga’s Fall 2024 fashion show earlier this month in Los Angeles, its first in the city. It was held on South Windsor Street with the iconic Hollywood sign in the background. Front row seats were claimed by Kim Kardashian, sister Kendall Jenner, Brooklyn Beckham, Vittoria Ceretti, Eva Longoria, Lil Wayne, Tracee […]
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  1. Corporate Finance

The Body Shop Ceases its US Operations

The Body Shop has ceased its U.S. operations and is closing dozens of locations in Canada amid deepening financial struggles for the British beauty and cosmetics chain. The Body Shop’s U.S. arm ceased operations on March 1, according to a company announcement from earlier this month. And the brand’s Canadian subsidiary commenced liquidation of 33 […]
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  1. Holiday & Events

Adobe: Record $222.1B Spent Online This Holiday Season

Online spending rose 4.9 percent year-over-year, setting arecord for e-commerce during the holiday season, as shoppers pounced on discounts and leaned on buy now, pay later to cover more of their purchases, according to Adobe Analytics. Sales totaled $222.1 billion on retailers’ websites and apps from Nov. 1 to Dec. 31, according to Adobe. Adobe’s […]
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  1. Associates & Employees

Zulily Website Down Following Layoffs

Seattle-based retailer Zulily’s website has been down for maintenance since Monday following the layoffs of 800 workers. When attempting to visit Zulily’s website Wednesday, the link redirects to https://www.zulily.com/password and displays a message that says, “We are down for maintenance.” Earlier this month, news emerged about Zulily layoffs in three states — Washington, Ohio and […]
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  1. Channel: Mass

Tesco and The Entertainer to extend their partnership to 850 stores

Following a successful trial, the UK’s biggest grocer Tesco and The Entertainer are extending their partnership to cover the entire grocer’s UK and the Republic of… View Article GROCERY NEWS UK 4 January, 2024 View Original Article Tesco Partnerships Brick and Mortar International - UK Predictions and Forecasts 0 Author Missing Member since March 11, […]
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