1. Media & Marketing

Companies That Don’t See ROI on Diverse Marketing are Making One Easily Fixable Mistake

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  1. Data & Insights

How Retailers Can Handle Increased Customer Service Demand During Holidays

‘Tis the season to start shopping. For retailers, this means delivering stellar customer service at every step of the customer journey. Salesforce data shows that 94 percent of consumers say good service makes them more likely to buy again while 80 percent will abandon a brand after three bad experiences. But rather than wait for the “three strikes […]
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  1. Shopper & Customer

3 Ways Retailers Can Increase In-Store Foot Traffic

For small businesses with brick-and-mortar stores, foot traffic is (almost) everything. That’s bad news for both rural towns and small business hubs like San Francisco or New York, which haven’t yet recovered to pre-pandemic foot traffic levels. With fewer people walking along city streets and a seasonal dip in sales after the holidays, small retailers […]
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Year in review: Supermarket ‘food halls’ continue to expand

Multiple in-store restaurant concepts meet demands of today’s consumers   View Original Article Consumers Dept. Grocery Marketing: In Store Predictions and Forecasts Restaurants 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Shopper & Customer

How AR Technology Helps Brands Enhance Customer Experiences and Increase Sales

Augmented reality (AR) unlocks a variety of opportunities for the retail sector. It helps to elevate the in-store buying experience, bring online shopping to a completely new level, and enhance guests’ experiences at fashion shows. Let’s see how AR is used by well-known brands and what benefits it brings to consumers’ shopping journeys. How AR […]
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  1. Data & Insights

How ThriftBooks is Using AI to Scale its Business

While at NRF 2024: Retail’s Big Show in New York City last week, Editor-in-Chief Joe Keenan interviewed Barbara Hagen, vice president of sales and marketing at ThriftBooks, an independent online used book seller, to discuss the company’s use of artificial intelligence. Hagen provides a brief overview of the company and discusses its growth over its […]
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  1. Corporate Strategy

Beyond Inc. Names New CEOs for Bed Bath & Beyond, Overstock

Beyond Inc., parent company to Overstock.com, Bed Bath & Beyond, and other online brands, announced Tuesday three leadership changes, including two new CEOs. Chandra Holt, formerly the CEO and president of Conn’s Home Plus, will become the new CEO of Bed Bath & Beyond effective Wednesday. Dave Nielsen, who until now was serving as president […]
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  1. Shopper & Customer

The Merchant’s Dilemma: Embracing Gen Z’s Digital Payment Methods While Mitigating Fraud

Defined by rising prices and growing inflation, the last two years have been full of financial challenges for consumers. While all age groups have felt the pain, Gen Zers have faced particularly difficult headwinds. Research indicates that three-quarters of this generation — those born between 1996 and 2012 — have had to adopt new spending […]
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5 Tips to Increase and Display Your Emotional Intelligence

Emotional intelligence (EQ) refers to recognizing, understanding and managing our emotions and those of others. It enables individuals to regulate their feelings constructively, allowing them to adapt to different environments and handle stress more effectively. Retail environments are often high pressure and fast paced, demanding adaptability and resilience from professionals at all levels. EQ plays […]
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  1. Data & Insights

Generative AI: Gaining a Competitive Edge in E-Commerce

While e-commerce adoption accelerated in the last three years — with nearly three-quarters of Americans (73 percent) now shopping online multiple times a month — e-commerce has become much more competitive. One strategy brands should consider to differentiate is to offer a seamless, enjoyable and personalized shopping experience, enabled by generative artificial intelligence. E-commerce leaders […]
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  1. ESG

How Traceability Can Help Fashion Brands Become More Sustainable

As consumers and government regulations call on companies to adopt increasingly sustainable practices, fashion brands need to rethink their approach to reducing their environmental impact. One of their key challenges is to achieve full visibility into all stages in the life cycle, from fiber-origin to retail. Without perfect traceability of the materials used, it’s extremely […]
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  1. Shopper & Customer

Curacao’s CMO on Brand Expansion Through Community Empowerment

In episode 440 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ariela Nerubay, chief marketing officer and digital transformation evangelist at Curacao, a department store chain and retail lender that services underserved U.S. communities on the West Coast. Listen in as Nerubay provides an overview of the company (0:50), discusses the services and products provided […]
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Conversation with Dr. Peter Attia — The Pillars of Healthspan and Longevity

Dr. Peter Attia, the founder of Early Medical and the author of the #1 New York Times Bestseller, Outlive: The Science and Art of Longevity, joins Scott to discuss how to live a healthier life, specifically from a physical, cognitive, and emotional perspective.    Scott opens with his thoughts on Google losing an antitrust case, why […]
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  1. Shopper & Customer

Holiday Shopping Rule of 3’s and Other Leading Consumer Trends This Season

There’s no question that the holidays are a time of joy and celebration. However, for many they can also be a time of stress and anxiety, especially when it comes to personal finances. According to Purchasing Power’s 2023 Consumer Holiday Spending Survey, more than half (56 percent) of lower income U.S. consumers (those earning $75,000 […]
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  1. Media & Marketing

Brand loyalty or just habit? Study reveals that more than half of repeat purchases are due to routine, convenience and accessibility

Brand loyalty is often depicted as devotion – a narrative of customer affection and fidelity. However, the findings revealed a deeper truth.
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  1. Corporate Strategy

No Fast Shipping? No Problem. How SMBs Can Navigate the Amazon Effect

COVID-19 may have started the fire, but the online shopping boom is showing no signs of burning out. As consumer expectations grow alongside this blazing industry, many are placing a stronger focus on the shipping experience itself. This is why retail giants like Amazon.com are making fast and free shipping incentives table stakes, with recent […]
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  1. Shopper & Customer

Decoding the Language of Luxury

For affluent consumers who are ultra-sensitized to luxury brands and their codes of meaning, savoir-faire is the ultimate flex. In some prominent families, purchases and self-presentation trigger complex negotiations between social obligation and self-expression. A perfect example is the age-old tradition of donning your grandmother’s heavy wedding set instead of daring to decline the matriarch’s […]
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  1. Technology & Innovation

How Bloomingdale’s is Using AI to Bring Humanity to Shopping

At a session during the eTail West show on Tuesday, James Kim, vice president of digital and technology at Bloomingdale’s, shared how the retailer is incorporating artificial intelligence into its business to bring more humanity to a very human activity: shopping. Kim outlined Bloomingdale’s innovative approach to integrating AI to enhance customer experiences and drive […]
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  1. Channel: Delivery

Instacart pilots ads on its AI-powered smart carts

The digital ads will be tested at Bristol Farms supermarkets and will soon be launched at Fairway Market, Geissler’s, ShopRite, and Sobeys   View Original Article Instacart Wakefern AI Technology & Innovation Regional Grocery Delivery 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Owned Brands (Private Label)

Kroger, Dollar Tree, and Amazon most popular private label brands

Two-thirds of 200 largest private label brands tracked by Numerator experienced growth in 2023   View Original Article Amazon Dollar Tree Insight Providers Kroger Owned Brands (Private Label) 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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