A perfect storm is brewing in retail, sparking a critical reckoning for industry leaders. Social commerce has exploded, digital brands have resurrected brick-and-mortar, delivery demands have intensified, and artificial intelligence is promising operational overhaul.
Legacy retailers and e-commerce disruptors face an imperative: either rapidly transform business models, supply chain strategies and technological capabilities OR risk losing relevance amidst mounting retail revolutions. In the face of changing consumer behaviors and innovations reshaping the competitive landscape, the time for adoption is now. Brands failing to evolve will quickly fade into irrelevance.
In this article, I’ll uncover the game-changing trends in retail, where success hinges on embracing automation and enhancing supply chain visibility.
Supply Chains Will Make or Break Social Commerce
Retailers are adjusting to shopper preferences by shifting traditional marketplaces into a more direct-to-consumer selling approach. For example, social commerce is booming on platforms like TikTok and Instagram, with experts predicting annual social commerce sales per buyer will double through 2027. Social commerce revenues alone are growing three times faster than traditional e-commerce.
Many brands now invite social media influencers to sell products through their supply chains. This strategy helps retailers reach more digital shoppers — especially Gen Z and millennial audiences. Because social sites drive more personalized, small orders, supply chain management will be essential to controlling costs and maintaining growth amid social commerce expansion.
Omnichannel Supply Chains — the New Retail Imperative
At the same time, many digital-native companies are revisiting and relying on brick-and-mortar retail to expand their consumer reach, driving increased omnichannel complexity. Omnichannel visibility has become vital as shoppers’ expectations of delivery speed and flexibility continue to grow. A recent Deloitte study found that retailers failing to provide seamless omnichannel experiences risk losing customers and sales.
Leaders need adaptable supply chains and order management systems to support robust omnichannel distribution. Companies unable or unwilling to prioritize omnichannel strategies and supply chain transparency now will face significant threats to profitability and relevance in the coming years.
AI and Analytics Will Be the Next Retail Battleground
AI and predictive analytics offer huge potential to optimize supply chains and outcompete rivals. Retailers using AI to process big data can vastly improve inventory and demand forecasting. They can also better control costs through insights and provide customized product recommendations to each shopper.
AI-powered insights enable retailers to strategically place inventory, fulfill orders faster, precisely match supply to emerging purchase trends, and customize product recommendations for each retail customer. Maximized supply chain visibility allows better cost control even within complex omnichannel distribution models.
However, retailers failing to integrate intelligent analytics into their supply chain operations, including their order management software, face a precarious future. As leaders harness AI to optimize every link in their supply chains, technologically stagnant businesses will spiral into ballooning expenses and plummeting productivity. The retail winners of the next decade will be determined by which companies can most effectively deploy AI-driven data insights across their entire supply chain ecosystem.
Businesses must embrace bold strategies and tech innovations to compete in today’s fast-changing retail world. Social commerce, physical stores making a comeback, omnichannel visibility, and AI analytics are transforming what makes retailers stand out from the competition. With disruptions on the rise, companies need to rethink how they do business — and act quickly.
Yifat Baror is the co-founder, CMO, and chief growth officer at Osa Commerce, a platform that provides integration management, data order management, warehouse management, and last-mile management.
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