1. Technology & Innovation

Walmart tech COO says AI will give rise to ‘adaptive retail’

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The new tech is giving rise to more conversational shopping
 

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  1. Operations & Supply Chain

Why Return Season is a Golden Opportunity for Retailers

For retailers, the game has changed when it comes to returns. Pandemic-era purchase habits have pushed online sales higher than ever before, but the double-edged sword is that return rates are also through the roof. Still, with consumer habits shifting more online, returns can provide retailers with a rich opportunity to turn a negative into […]
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  1. Department: Consumer Durables

Hasbro Announces Job Cuts Amid Weak Toy Sales

Hasbro is laying off about 1,100 employees as the toy maker struggles with soft sales that have carried into the holiday shopping season, according to a company memo obtained by CNBC. Hasbro had about 6,300 employees as of earlier this year, according to a company fact sheet. The company, which already laid off hundreds of employees […]
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  1. Data & Insights

EDA Fights the Fraudsters: Keeping Retailers and Customers Safe

The holiday season and year-end months account for as much as a fifth or more of annual sales for some retailers, with 2023 set to be no exception. Thanksgiving and Black Friday may have passed, but as consumers get ready to enjoy the final days of the holiday season, it’s the perfect opportunity for fraudsters […]
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  1. Channel: Delivery

Instacart pilots ads on its AI-powered smart carts

The digital ads will be tested at Bristol Farms supermarkets and will soon be launched at Fairway Market, Geissler’s, ShopRite, and Sobeys   View Original Article AI Delivery Instacart Regional Grocery Technology & Innovation Wakefern 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Department: Nonfood

Chewy Invests in Pet Health Through Vet Clinics, Insurance Offering

In a keynote session during the final day of the NRF Big Show in New York City last week, Sumit Singh, CEO of pet brand Chewy, outlined the company’s vision for the future, including the growing importance of pet healthcare to the business. Singh was interviewed by Phil Wahba, senior writer at Fortune. Here are […]
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  1. Technology & Innovation

How Bloomingdale’s is Using AI to Bring Humanity to Shopping

At a session during the eTail West show on Tuesday, James Kim, vice president of digital and technology at Bloomingdale’s, shared how the retailer is incorporating artificial intelligence into its business to bring more humanity to a very human activity: shopping. Kim outlined Bloomingdale’s innovative approach to integrating AI to enhance customer experiences and drive […]
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  1. Trends & External Forces

Revolutionizing Retail: Forecasting 2024’s E-Commerce Landscape

In 2023, e-commerce witnessed unprecedented growth. Accelerated by evolving consumer habits and new tech, online sales surged across industries. The latest in social media integration, artificial intelligence-driven personalization, and seamless omnichannel experiences reshaped digital marketplaces. Furthermore, retailers embraced post-purchase engagement, recognizing its value in nurturing brand loyalty. With convenience and tailored experiences at the forefront, […]
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  1. Data & Insights

Retail in 2024 and Beyond: Mastering a Dynamic Market Through Hyper-Agility

In a truly dynamic market, retailers that leverage disruptive technologies like generative artificial intelligence (gen AI) to embed themselves in their customers’ lives better are more likely to succeed than their peers relying on traditional selling methods. Numerous retailers have displayed remarkable resilience over the past year, cultivating empathy and delivering personalization despite an uncertain […]
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  1. Shopper & Customer

NRF: Valentine’s Day Spending to Reach $25.8B

Valentine’s Day spending on significant others is expected to reach a record $14.2 billion this year, according to the annual survey released by the National Retail Federation and Prosper Insights & Analytics. Overall, consumers plan to spend $25.8 billion to celebrate Valentine’s Day, on par with last year’s spending and the third highest in the […]
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  1. Stores & Formats

The Future of Smart Retail Starts With Robust Connectivity

During the pandemic, it seemed as if shopping had changed forever. With stay-at-home orders and lockdowns across the U.S., consumers had no choice but to shop online. Today, however, the COVID-19 pandemic is largely behind us, and in-store shopping is very much back. According to one survey, 85 percent of retail sales in 2023 are […]
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  1. Trends & External Forces

Plant-based food industry aims to make ‘processed’ a positive word

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  1. Stores & Formats

Kohl’s to Add Babies R Us Shop-in-Shops to 200 Stores

Kohl’s said Tuesday that it’s teaming up with the owner of Babies R Us to bring baby gear, furniture and more to approximately 200 of its stores across the country, reports CNBC. The department store chain struck a licensing deal with WHP Global, a brand management firm with a portfolio that includes Bonobos, Joe’s Jeans, […]
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  1. Shopper & Customer

Retail’s Great Balancing Act and Why Crowdsourcing is Key

Consumers want convenience, personalization and value — it’s what pushed the U.S. retail market to a record $5.13 trillion in 2023. As inflation subsides, what shoppers want and how they spend will keep playing a big role in how the market evolves. Retailers need to keep pace with a more connected, savvy and discerning customer […]
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  1. Shopper & Customer

New Black Friday Marketing Report Shows Consumers Still Love Email and SMS

With Black Friday and Cyber Monday behind us, it’s a good time to assess how different marketing channels performed through another record-setting BFCM shopping period and what this can tell us about consumers’ shopping habits in 2024. Looking at Omnisend’s recently released BFCM marketing report, which analyzed over 2.5 billion marketing emails, 29 million SMS, […]
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  1. Media & Marketing

Brand Reputation Recovery Requires Action

Hollywood’s A-listers flocked to Balenciaga’s Fall 2024 fashion show earlier this month in Los Angeles, its first in the city. It was held on South Windsor Street with the iconic Hollywood sign in the background. Front row seats were claimed by Kim Kardashian, sister Kendall Jenner, Brooklyn Beckham, Vittoria Ceretti, Eva Longoria, Lil Wayne, Tracee […]
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  1. Stores & Formats

99 Cents Only Stores Files for Bankruptcy Protection

99 Cents Only Stores announced last week that it had filed for bankruptcy protection in the United States Bankruptcy Court for the District of Delaware, days after it said it was closing all of its 371 locations. Founded in 1982, 99 Cents Only Stores currently operates stores in California, Texas, Arizona and Nevada. Number Holdings, Inc., the parent company […]
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  1. Operations & Supply Chain

How Streamlining Operations Can Generate a Competitive Edge

Competition plays a huge factor in the retail industry. Operating in a highly saturated market, retailers must constantly work towards meeting their customers’ expectations quickly while providing a high-quality experience. With price and convenience being the two biggest factors affecting consumer purchase decisions, retailers must find ways to keep costs down while continuing to streamline […]
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  1. Corporate Finance

IT’SUGAR is Sweetening Customers’ In-Store Experiences

In episode 438 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jarett Levan, president and CEO of BBX Capital, a diversified holding company and parent of IT’SUGAR, the largest specialty candy retailer in the U.S. Listen in as Levan provides an overview of IT’SUGAR (1:00), discusses its brick-and-mortar locations (2:30), and how it’s balancing its e-commerce […]
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