1. Shopper & Customer

The Future of Customer Loyalty

Written by Posted on Less than 0 min read

Explore the changing dynamics of consumer loyalty and their implications on the roles of customer service, the contact center, and agents in this free research report. Traditionally, consumers have been loyal only to a few companies, forming stable relationships with them. However, the pandemic upended this stability by introducing new considerations for consumers when engaging with companies. Discover both the opportunities and risks these changes have created for companies.

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