1. Media & Marketing

Mercatus launches personalized marketing automation tool, AisleOne

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The solution leverages customer engagement tech
 

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  1. Shopper & Customer

Retail CX in 2024: The Era of Effortless Conversational Experiences

One of the big lessons retailers learned in 2023 is that consumers want to do it themselves. Some call it customer empowerment. Some call it the self-service economy. Essentially, it involves consumers making decisions about products and services without talking to a human. As generative artificial intelligence (AI) emerged as the breakout tech tool of […]
2 min read
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  1. Channel: Grocery

Kroger, Albertsons merger is delayed

Grocers say deal will not happen in early 2024; Washington State AG issues statement on lawsuit to block merger   View Original Article Predictions and Forecasts Regional Grocery Albertsons / Safeway Kroger Legal & Criminal Mergers 0 Author Missing Member since March 11, 2021 Loading + Follow Following
< 1 min read
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  1. Channel: Grocery

Publix Lawsuit Highlights Risks Mobile Communications Can Present and Lessons for Retailers

As workplaces increasingly rely on the use of cellphones and other communication tools both during and outside the workday, employers face increased risks of wage-hour litigation. For example, three former Publix assistant managers recently brought a collective action against the grocery store chain alleging violations of the Fair Labor Standards Act (FLSA), which is the […]
2 min read
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  1. Corporate Strategy

Canada Goose to Cut 17% of its Corporate Workforce

Canada Goose said Tuesday that it will cut about 17 percent of its corporate workforce, reports CNBC. This announcement follows a string of other retailers that have laid off employees this year as consumers continue to pull back on discretionary spending. The cuts will affect staff at Canada Goose’s corporate headquarters in Toronto, which had […]
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  1. Data & Insights

AI for Retail Lending: What Does the Future Hold?

Artificial intelligence is fundamentally changing how retailers and merchants attend to customers and even how they manage inventory, all via technology such as chatbots and facial recognition. And now, AI can potentially transform lending in the sector, too. Banks, lenders and merchants with white-labeled lending offerings could eventually use AI to address credit risk assessment, […]
2 min read
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  1. Trends & External Forces

Revolutionizing Retail: Forecasting 2024’s E-Commerce Landscape

In 2023, e-commerce witnessed unprecedented growth. Accelerated by evolving consumer habits and new tech, online sales surged across industries. The latest in social media integration, artificial intelligence-driven personalization, and seamless omnichannel experiences reshaped digital marketplaces. Furthermore, retailers embraced post-purchase engagement, recognizing its value in nurturing brand loyalty. With convenience and tailored experiences at the forefront, […]
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  1. Shopper & Customer

What Retailers Can Learn From 2023 Holiday E-Commerce Data

After several years of altered consumer behavior and often-conflicting news about the economy throughout 2023, retailers have sometimes found it challenging to understand what’s normal customer behavior now. Regardless of the trends and pre-holiday forecasts, assessing how your store actually performed is the key to preparing for a stronger holiday season performance in 2024 — […]
4 min read
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  1. Retail Operations

Retail Leaders Will Embrace AI to Elevate CX

The retail industry is gearing up for an artificial intelligence-first revolution, with customer experience (CX) at the center of this massive shift. AI is poised to become an essential instrument for retailers, enabling them to outpace competitors, provide standout personalized services, and keep CX at the core of their business strategy, creating a flywheel effect […]
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  1. Operations & Supply Chain

Reimagining the Fate of Returns With Reverse Logistics Experts

Modern consumers clearly value lenient, streamlined and cheap — if not free — return policies. At the same time, the cost of processing these returns has never been higher. To further complicate matters, a given retailer’s biggest returners are often some of their best customers. A majority of shoppers surveyed said they make the most […]
4 min read
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  1. Channel: Mass

Target to Launch Paid Membership Program as Part of Loyalty Revamp

Target on Tuesday said it will launch a paid membership program next month, riffing off the playbook of its rivals Amazon.com and Walmart, reports CNBC. The subscription-based program, Target Circle 360, will launch in early April and cost $99 per year. Target will offer a discounted rate of $49 per year as part of a […]
2 min read
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  1. Shopper & Customer

Talkdesk Exec: ‘Treat Contact Center Agents as Brand Ambassadors’

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shannon Flanagan, vice president and general manager of retail and consumer goods at Talkdesk, a global cloud contact center leader for enterprises of all sizes. Listen in as Flanagan discusses her experience in the industry (0:45), her career journey to Talkdesk and the […]
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  1. Media & Marketing

Unlocking Loyalty: The Evolution of Customer Rewards Programs

Years ago, grocery stores and supermarkets implemented loyalty card systems which involved issuing physical loyalty cards, which customers could present at checkout to earn points or discounts based on their purchase amount. Over time, customers accumulated points that they could redeem for rewards such as discounts on future purchases, free products, or entry into exclusive […]
3 min read
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  1. Shopper & Customer

Reshaping Retail: Top 3 Trends for 2024

Many retail businesses are charting their courses for 2024, exploring inventive avenues to enhance their services and elevate the overall customer experience. Keeping up with the latest trends in the retail landscape will be crucial to their success. And to my mind, three particular trends are poised to shape the retail narrative in 2024: automation, […]
3 min read
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  1. Shopper & Customer

Loyalty 2.0 and Other 2024 Trends Poised to Make an Impact on Retail

As we begin 2024, the world of e-commerce will see continued evolution and disruption. Consumer behavior has fundamentally shifted over the past several years, with more shoppers flocking to digital storefronts and leveraging digital shopping technologies. With this backdrop in mind, here are four key predictions for what’s in store for e-commerce in 2024. Consumers […]
3 min read
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  1. Shopper & Customer

5 Tips to Increase and Display Your Emotional Intelligence

Emotional intelligence (EQ) refers to recognizing, understanding and managing our emotions and those of others. It enables individuals to regulate their feelings constructively, allowing them to adapt to different environments and handle stress more effectively. Retail environments are often high pressure and fast paced, demanding adaptability and resilience from professionals at all levels. EQ plays […]
4 min read
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  1. Technology & Innovation

2024 Predictions: 5 Trends That Will Shape the In-Store Shopping Experience

Retail is changing significantly as new technologies pave the way for future shopping experiences free of friction. With the industry projected to witness exponential growth in artificial intelligence (AI), reaching more than $50 billion by 2030 from just over $6 billion in 2022, this year promises to be a pivotal moment in retail’s digitization. Here […]
3 min read
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