1. Trends & External Forces

IDDBA’s What’s In Store 2024 arriving New Year’s Eve

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The New Year kicks off IDDBA’s celebration of its 60th anniversary.

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  1. Operations & Supply Chain

Total Retail Releases its Top 50 Tips of 2023 Report

Challenging economic and labor markets combined with evolving consumer behaviors have required many retailers and brands to adjust their ways of doing business. However, times of uncertainty and disruption present an opportunity for companies to rise above the competition, increase market share, and win their customers’ loyalty. To accomplish this goal, retail organizations need to […]
3 min read
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  1. Technology & Innovation

Stop & Shop is Using Robotics to Improve CX, Community Engagement

While at NRF 2024: Retail’s Big Show in New York City last week, Editor-in-Chief Joe Keenan spoke with Karen Mitchell, senior vice president and chief marketing officer of Stop & Shop, a supermarket chain, to learn more about how the business is using robotics to improve the in-store customer experience as well as create engaging […]
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  1. Stores & Formats

99 Cents Only Stores Files for Bankruptcy Protection

99 Cents Only Stores announced last week that it had filed for bankruptcy protection in the United States Bankruptcy Court for the District of Delaware, days after it said it was closing all of its 371 locations. Founded in 1982, 99 Cents Only Stores currently operates stores in California, Texas, Arizona and Nevada. Number Holdings, Inc., the parent company […]
2 min read
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  1. Department: Food

Sound is the Next Frontier of E-Commerce. So Why Are Marketers Not Tuning in?

The psychological connection between sound and human recall has long been scientifically established, with certain sounds having the power to transport us back to a moment in time, jog a memory, or even a feeling. The tune of an ice cream truck in the distance, for instance, conjures up the warm memories of childhood summers. […]
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  1. Shopper & Customer

How JanSport is Authentically Aligning With Gen Z Consumers

In episode 433 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Alex Reveles, vice president of global brand management at JanSport, a VF Corp backpack and bag brand. Listen in as Reveles discusses her role within JanSport (0:50), why the brand is targeting Gen Z consumers (1:45), and the shopping behaviors this demographic is exhibiting […]
2 min read
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  1. Operations & Supply Chain

How Small Businesses Can Navigate the Post-Holiday Return Season

With the holiday season underway, retailers of all sizes have been preparing themselves for a festive surge in sales. However, the post-holiday months bring in a wave of returns that can serve as a financial challenge for small businesses. Recent data from Xero, the global small business platform, reveals that a staggering 53 percent of […]
3 min read
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  1. Data & Insights

Holiday Bust: Which Marketers Are Missing Their AI Moment?

2023 may be shaping up as the first holiday shopping season driven by artificial intelligence — for the brands that are positioned and equipped to leverage this technology at scale. For the brands that aren’t, 2023 could end up being the year their customers’ experiences fall short of expectations, which could determine the difference between […]
3 min read
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  1. Operations & Supply Chain

How Alibaba is Powering Sustainable Supply Chains for B2B Sellers

In episode 441 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Yikun Shao, head of supply chain, North America at Alibaba.com, a leading platform for global B2B e-commerce. Listen in as Shao discusses his professional background and current role at Alibaba.com (0:55), leveraging the organization’s supply chain capabilities to empower small businesses (3:45), the adoption […]
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  1. Associates & Employees

3 Ways to Ignite Your Hourly Workers

“Scott, we’re doing all we can to support our managers, but they just can’t seem to motivate our employees. What do we do?” I meet many business leaders in my work as a speaker and consultant and I hear their challenges. Four out of five conversations are about employees. Usually it’s their hourly employees, those […]
4 min read
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  1. Trends & External Forces

Revolutionizing Retail: Forecasting 2024’s E-Commerce Landscape

In 2023, e-commerce witnessed unprecedented growth. Accelerated by evolving consumer habits and new tech, online sales surged across industries. The latest in social media integration, artificial intelligence-driven personalization, and seamless omnichannel experiences reshaped digital marketplaces. Furthermore, retailers embraced post-purchase engagement, recognizing its value in nurturing brand loyalty. With convenience and tailored experiences at the forefront, […]
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  1. Retail Operations

How generative AI boosts CX and EX for better business

Generative AI promises to help connect the dots between employee and customer experience, improving employee wellbeing, the customer journey, and ultimately, a company’s bottom line. View Original Article AI Technology & Innovation Health & Wellness Shoppers Customer Experience 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Channel: Mass

Walmart’s CMO Outlines 3 Key 2024 Initiatives

In a keynote presentation at the ICR Conference in Orlando, FL earlier this week, William White, senior vice president and chief marketing officer, Walmart U.S., detailed three key marketing strategies for the retailer in the new year. Each of the three initiatives support the marketing team’s goal of making Walmart a place where people want […]
2 min read
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  1. Shopper & Customer

Gift Cards and the Age of Customer Loyalty

Increasing customer loyalty is always top of mind for retailers. Loyal customers spend more money at their favorite businesses, patronize shops more often, and promote the brands they love to other consumers in their networks. To create loyal customers, forward-thinking retailers can utilize the tried-and-true gift card to engage customers and enhance buying experiences. In […]
3 min read
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  1. Media & Marketing

Year in review: Supermarket ‘food halls’ continue to expand

Multiple in-store restaurant concepts meet demands of today’s consumers   View Original Article Consumers Restaurants Predictions and Forecasts Dept. Grocery Marketing: In Store 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Data & Insights

Why Kurt Geiger Scrapped its In-House Marketing Solution for Wunderkind’s Guaranteed Outcomes

After nearly a decade of reliance by marketers, traditional retargeting tactics like third-party cookies are going away. But when one door closes, another opens. Marketers interested in better understanding customer needs and preferences in order to provide more personalized and compelling offers are turning to identity solutions as not just a replacement for third-party cookies, […]
3 min read
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  1. Shopper & Customer

Reshaping Retail: Top 3 Trends for 2024

Many retail businesses are charting their courses for 2024, exploring inventive avenues to enhance their services and elevate the overall customer experience. Keeping up with the latest trends in the retail landscape will be crucial to their success. And to my mind, three particular trends are poised to shape the retail narrative in 2024: automation, […]
3 min read
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