1. Retail Operations

How generative AI boosts CX and EX for better business

Written by Posted on Less than 0 min read

Generative AI promises to help connect the dots between employee and customer experience, improving employee wellbeing, the customer journey, and ultimately, a company’s bottom line.

View Original Article
Member since

More from 0 Author Missing

  1. Media & Marketing

How to Use ‘Surprise and Delight’ Tactics to Win Consumers’ Hearts

Let’s face it: Traditional loyalty programs were designed for another age and now they’re necessarily evolving as brands recognize the need for innovative strategies to capture and keep consumers’ hearts. The shift towards “surprise and delight tactics” on social media is becoming increasingly crucial in building solid customer relationships and fostering brand association — and […]
3 min read
0
  1. Data & Insights

3 Ways AI Can Benefit Retailers in 2024

The National Retail Federation forecasted 2023 holiday sales to grow between 3 percent and 4 percent. And while sales growth has slowed due to the pandemic, economic uncertainty, and other factors, retailers must still compete — if not compete even harder — for consumers’ eyeballs and wallets. The smartest retailers will leverage advanced technologies like […]
2 min read
0
  1. Operations & Supply Chain

Demand Planning is Key for E-Commerce Success

Demand planning uses available data and analytics into past market behavior in and around a business to predict the future. Without these insights, business owners could make inventory misreads, marketing mistakes, shipping blunders, and hiring miscues, all eating into profit margins. By assessing your current business performance and past order histories, you can anticipate the […]
4 min read
0
  1. Technology & Innovation

Navigating the Digital Retail Revolution: Overcoming Technology and Software Challenges

Relentless changes in technology and software are challenging the retail industry to keep pace with adoption. In an era when digital transformation is the key to staying competitive, retailers continue to grapple with a myriad of challenges ranging from legacy systems and data silos to ever-evolving consumer expectations. In addition, retailers can’t get by simply […]
3 min read
0
  1. ESG

Empowering Sustainable Shopping Through Technology: An Industry Perspective

As retailers across industries recognize the growing importance of sustainability, the role of technology in enabling eco-friendly shopping experiences has never been more critical. The shift towards sustainable shopping, driven by consumers’ values and environmental consciousness, has reshaped the retail landscape. According to Statista, 60 percent of surveyed individuals made at least one second-hand purchase […]
< 1 min read
0
  1. Shopper & Customer

Decoding the Language of Luxury

For affluent consumers who are ultra-sensitized to luxury brands and their codes of meaning, savoir-faire is the ultimate flex. In some prominent families, purchases and self-presentation trigger complex negotiations between social obligation and self-expression. A perfect example is the age-old tradition of donning your grandmother’s heavy wedding set instead of daring to decline the matriarch’s […]
3 min read
0
  1. Trends & External Forces

VF Corp. Holiday Cyberattack Impacted Over 35 Million Customers

VF Corp., the parent company of popular apparel brands Vans, Supreme, and The North Face, said last week that hackers stole the personal data of 35.5 million customers in a December cyberattack, reports TechCrunch. The filing to regulators didn’t say specifically what kinds of personal data was taken, or if the company yet knows what […]
2 min read
0
  1. Stores & Formats

4 Growth Tactics Boot Barn Will Employ in 2024

In a keynote presentation at the ICR Conference in Orlando, FL earlier this month, Jim Conroy, chief executive officer of Boot Barn, detailed four growth strategies the retailer is focused on in 2024. Boot Barn, the nation’s leading lifestyle retailer of western and work-related footwear, apparel and accessories, is one of the fastest-growing companies in the […]
2 min read
0
  1. Data & Insights

Mastering the Post-Holiday Season Rush: Strategies for Retail Businesses to Excel

The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […]
3 min read
0
  1. Technology & Innovation

Embracing Top Retail Tech Strategies for 2024

In the rapidly evolving retail landscape, 2024 is already proving to be a crucial year for retailers to improve customer acquisition and retention. Analysts report that global expenditures on digital transformation initiatives will reach $3.4 trillion by 2026, with software innovation being the driving force behind trends like immersive shopping experiences, redefining the in-store experience, […]
3 min read
0
  1. Trends & External Forces

Investor Group Launches $5.8B Buyout Bid for Macy’s

Two major Macy’s investors, Arkhouse Management and Brigade Capital Management, are in talks to take the famed department store chain private, according to a report in The Wall Street Journal. Arkhouse Management, a real estate-focused investing firm, and Brigade Capital Management, a global asset manager, submitted a proposal to acquire Macy’s for $5.8 billion on […]
< 1 min read
0
  1. Merchandising

How L’eggs Package-First Strategy Created An Iconic Brand

As designers and marketers, not to mention consumers ourselves, we admire great product packaging, but it’s almost always an afterthought to a great product. How often do you see a whole brand developed around the package first? L’eggs (Hanes) is one of these rare birds. Its 1970s marketing and merchandising strategy is still celebrated as […]
3 min read
0
  1. Department: Nonfood

Chewy Invests in Pet Health Through Vet Clinics, Insurance Offering

In a keynote session during the final day of the NRF Big Show in New York City last week, Sumit Singh, CEO of pet brand Chewy, outlined the company’s vision for the future, including the growing importance of pet healthcare to the business. Singh was interviewed by Phil Wahba, senior writer at Fortune. Here are […]
3 min read
0
  1. Data & Insights

6 Ways Advanced Tactics Can Speed Up Your Sales Cycle

In the ever-evolving landscape of marketing, e-commerce, operations, and management, executives are constantly on the lookout for strategies that can enhance efficiency and accelerate the sales cycle. In order to stand out in a competitive marketplace, adopting advanced tactics becomes not just advantageous but essential. Here, we explore innovative approaches that can significantly speed up […]
3 min read
0
  1. Shopper & Customer

The Power of Back-in-Stock Email Marketing

For e-commerce brands, it’s not the year of the dragon, it’s the year of the back-in-stock message. Automated back-in-stock message sends have been on a multiyear rise. In 2023, brands sent 4x as many as the year before, generating 3x the number of orders than the year before. Back-in-stock messages perform exceptionally well compared to […]
3 min read
0
  1. Trends & External Forces

2024 Strategy: The Secret to Increasing Corporate Retail Sales

With the holiday season in the rear-view mirror, shoppers may be looking for a break. However, retailers are primed to use this time to begin implementing a busy 2024 road map. Retail industry leaders are exploring ways to navigate the ripple effects of inflation and to integrate data-driven insights into digital transformation strategies. When previewing […]
3 min read
0
  1. Stores & Formats

Walmart Announces Plan to Add 150+ Large-Format Stores

Walmart plans to build or convert more than 150 large-format stores over the next five years, it announced on Wednesday. Some of the locations will be expanded from a smaller location into a Supercenter with a full range of groceries and merchandise, but the majority will be new stores, Josh Havens, a company spokesman, said. […]
< 1 min read
0
  1. Data & Insights

The Renaissance of Creative Messaging in a Post-Cookie World

Every industry, including retail, is feeling the effects of moving away from the reliance on third-party cookies. However, this shift is also bringing us back to the essence of marketing — making content that audiences really connect with emotionally. It’s not just a challenge; it’s an opportunity for retail marketing to have a total creative […]
3 min read
0
  1. Data & Insights

Future-Proofing Your Retail Experience: Wowing the Values-Driven Customer

Amidst the rise of artificial intelligence and changing customer preferences, the retail industry is experiencing a significant transformation. This means it’s more crucial than ever for your retail business to keep up and provide the best experience for your customers. Value-driven customers seek high-quality service and fair prices for the products they purchase. They often […]
2 min read
0
Next