1. Technology & Innovation

Augmented reality: a Harpak case study

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Food packaging machine maker Harpak-ULMA 
shows how cutting-edge technology helps front-line workers.

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  1. Operations & Supply Chain

How Streamlining Operations Can Generate a Competitive Edge

Competition plays a huge factor in the retail industry. Operating in a highly saturated market, retailers must constantly work towards meeting their customers’ expectations quickly while providing a high-quality experience. With price and convenience being the two biggest factors affecting consumer purchase decisions, retailers must find ways to keep costs down while continuing to streamline […]
3 min read
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  1. Media & Marketing

HSN Evolves Video Commerce Across Channels, From Cable to TikTok

In episode 443 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Rob Robillard, chief merchandising officer of HSN, a leading interactive and lifestyle retailer that is part of Qurate Retail Group. Listen in as Robillard provides an overview of HSN’s history in enabling video commerce and live shopping (1:00), the retailer’s increased focus on streaming […]
2 min read
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  1. Data & Insights

Relationships vs. Transactions and the Future of Email

Do you know how many emails are sent every day around the world? I ask people that all the time and I get some surprising answers. I’ve heard 10 million, 100 million and up to a billion. The answer is that in 2024, people around the world will send 350 billion emails every day. You […]
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  1. Trends & External Forces

Stop Using My Trademark, Part 2: The Cease and Desist Letter

This article is the second in a two-part series identifying potential benefits and drawbacks to consider when deciding whether to use a cease and desist (C&D) letter in an overall trademark enforcement strategy. In the first installment, we introduced C&D letters and their potential benefits. Here, we discuss the potential drawbacks of using trademark C&D […]
3 min read
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  1. Department: Consumer Durables

Hasbro Announces Job Cuts Amid Weak Toy Sales

Hasbro is laying off about 1,100 employees as the toy maker struggles with soft sales that have carried into the holiday shopping season, according to a company memo obtained by CNBC. Hasbro had about 6,300 employees as of earlier this year, according to a company fact sheet. The company, which already laid off hundreds of employees […]
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  1. Shopper & Customer

3 Ways to Acquire New Customers and Build Loyalty This Holiday Season and Beyond

For many retail brands, the holiday season is the “Golden Quarter” and prime time to deploy strategies to maximize revenue gains. After all, Black Friday has evolved from a one-day sale to (for some retailers) a multiday event demonstrating consumer demand. This is further supported by KPMG research that saw a 5 percent year-over-year increase […]
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  1. Acquisitions, Divestitures & Mergers

Shoe Carnival Acquires Rogan’s Shoes for $45M

Shoe Carnival is expanding with the acquisition of Rogan’s Shoes, a midwestern independent shoe retailer with 28 stores in Wisconsin, Minnesota, and Illinois. Shoe Carnival announced the acquisition Tuesday, saying it had purchased Rogan’s Shoes for $45 million. The company said the move “advances [its] strategy to be the nation’s leading family footwear retailer” and […]
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  1. Channel: Mass

Walmart’s CMO Outlines 3 Key 2024 Initiatives

In a keynote presentation at the ICR Conference in Orlando, FL earlier this week, William White, senior vice president and chief marketing officer, Walmart U.S., detailed three key marketing strategies for the retailer in the new year. Each of the three initiatives support the marketing team’s goal of making Walmart a place where people want […]
2 min read
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  1. Channel: Grocery

Kroger named most-visited grocery store in 2023

Placer.ai 2023 recap notes H-E-B, Meijer, Food Lion, and ShopRite also ranked high on foot traffic last year   View Original Article Dept. Grocery Store Location Technology & Innovation Ahold Delhaize Regional Grocery HEB Kroger Meijer Wakefern AI 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Channel: Grocery

ShopRite launches freezer tote tech at New York shop

The totes are used for storing online orders while waiting for shoppers and delivery drivers to pick them up   View Original Article Delivery Wakefern Technology & Innovation Shoppers Regional Grocery 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Shopper & Customer

Navigating Multichannel Operations for Better Buying Experiences

According to McKinsey, more than half of business-to-consumer customers engage with three to five channels each time they make a purchase or resolve a request. The evolution of technology has transformed these channels into explicit, interconnected conduits directly impacting customer satisfaction. In today’s retail landscape, it’s no longer sufficient to merely acknowledge this fact; retailers […]
2 min read
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  1. Stores & Formats

Kohl’s to Add Babies R Us Shop-in-Shops to 200 Stores

Kohl’s said Tuesday that it’s teaming up with the owner of Babies R Us to bring baby gear, furniture and more to approximately 200 of its stores across the country, reports CNBC. The department store chain struck a licensing deal with WHP Global, a brand management firm with a portfolio that includes Bonobos, Joe’s Jeans, […]
2 min read
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  1. Shopper & Customer

Reshaping Retail: Top 3 Trends for 2024

Many retail businesses are charting their courses for 2024, exploring inventive avenues to enhance their services and elevate the overall customer experience. Keeping up with the latest trends in the retail landscape will be crucial to their success. And to my mind, three particular trends are poised to shape the retail narrative in 2024: automation, […]
3 min read
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  1. ESG

How Dynamic Markdowns Can Help Mitigate Food Waste

The United States has a startling food waste problem, much of it caused by the grocery retail market. Thirty percent of food in grocery stores is thrown away in the U.S., and 16 billion pounds of food is wasted by retailers every year, according to RTS data. In fact, the food that grocers waste is […]
3 min read
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  1. Technology & Innovation

Training Generation Z for Confidence Rather Than Compliance

The retail sector has so much to offer Generation Z. In order to attract and retain talent from this digital-native cohort of employees, born after 1995, it’s vital for retail employers to provide a benefits package that offers value way beyond remuneration. By doing so, retailers can benefit from highly skilled employees who in turn […]
3 min read
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  1. Data & Insights

The Future of Retail: 3 Insights for 2024

For retailers, consumers are, and always have been, the beating heart of business success. In today’s world of ample choice for customers, this vitality is at an all-time high. Consumer buying power is higher than ever as is the importance of building loyalty and trust among them. Retailers know it’s crucial to anticipate customer needs […]
3 min read
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  1. Data & Insights

Why Kurt Geiger Scrapped its In-House Marketing Solution for Wunderkind’s Guaranteed Outcomes

After nearly a decade of reliance by marketers, traditional retargeting tactics like third-party cookies are going away. But when one door closes, another opens. Marketers interested in better understanding customer needs and preferences in order to provide more personalized and compelling offers are turning to identity solutions as not just a replacement for third-party cookies, […]
3 min read
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  1. Media & Marketing

Experiences Are the Way to Meet Today’s Loyalty Expectations

Customer loyalty, like many aspects of commerce, has undergone a major transformation since 2020 — away from transactional benefits and toward enriched experiences. Before the onset of the pandemic, points redemption and “buy some get some” loyalty models were already losing out to value-focused loyalty offerings like subscriptions, design services, and member pricing that are […]
4 min read
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