88 UK retailers, including Tesco, Boots, John Lewis Partnership, and Marks & Spencer, have signed a letter to the Home Secretary, Suella Braverman, demanding action over rising rates of retail crime.
The 2023 BRC Crime Survey showed that incidents of violence and abuse towards retail colleagues had almost doubled on pre-pandemic levels to 867 incidents every day in 2021/22.
It also put the scale of retail theft at £953 million, despite over £700 million in crime prevention spending by retailers. This meant the total cost of retail crime stood at £1.76 billion for the 12-month period to April.
A separate BRC survey of members in 2023, meanwhile, found that levels of shoplifting in ten major cities had risen by an average of 27%. This is not to mention various recent press stories detailing the wave of theft and violence currently impacting shops across the UK.
It’s good to see the govt acknowledging that shoplifting needs to be treated with the seriousness it deserves. With instances of violence and abuse soaring to 850 per day, almost double pre-pandemic levels, more needs to be done to protect retail workers.https://t.co/Kjkdg5igzW
— The British Retail Consortium (@the_brc) September 7, 2023
The retail industry is making two demands of the UK government.
It should create a standalone offence of assaulting or abusing a retail worker, with tougher sentences for offenders. This would also require police forces to record all incidents of retail crime, allowing for better allocation of resources to the issue.
Also, greater prioritisation of retail crime by police forces across the UK. For one major retailer, the police’s own data shows that they failed to respond to 73% of serious retail crimes that were reported. 44% of retailers in the BRC’s annual crime survey rated the police response as ‘poor’ or ‘very poor’.
Helen Dickinson, Chief Executive at the British Retail Consortium, says: “It is vital that action is taken before the scourge of retail crime gets any worse. We are seeing organised gangs threatening staff with weapons and emptying stores.”
“We are seeing violence against colleagues who are doing their job and asking for age verification. We are seeing a torrent of abuse aimed at hardworking shop staff. It’s simply unacceptable – no one should have to go to work fearing for their safety.”
“It’s time the government put their words into action. We need to see a standalone offence for assaulting or abusing a retail worker – as exists in Scotland. We need government to stand with the millions of retail workers who kept us safe and fed during the pandemic – and support them, as those workers supported us.”
Read the aforementioned letter here.
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