1. Technology & Innovation

Here are 4 cool tech highlights from the FMI show floor

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A snapshot of vendors doing cool things in tech at FMI Midwinter
 

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  1. Associates & Employees

Zulily Website Down Following Layoffs

Seattle-based retailer Zulily’s website has been down for maintenance since Monday following the layoffs of 800 workers. When attempting to visit Zulily’s website Wednesday, the link redirects to https://www.zulily.com/password and displays a message that says, “We are down for maintenance.” Earlier this month, news emerged about Zulily layoffs in three states — Washington, Ohio and […]
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  1. Trends & External Forces

Revisiting My 2021 Predictions on the Future of Retail Technology

In 2021, I told Total Retail readers that retailers were two years away from pivotal innovations across several key technology trends. I argued that we would begin to feel the convergence of these technologies happen in 2023, and that retailers would need to get moving — then — to be in a position to succeed, […]
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  1. Data & Insights

AI for Retail Lending: What Does the Future Hold?

Artificial intelligence is fundamentally changing how retailers and merchants attend to customers and even how they manage inventory, all via technology such as chatbots and facial recognition. And now, AI can potentially transform lending in the sector, too. Banks, lenders and merchants with white-labeled lending offerings could eventually use AI to address credit risk assessment, […]
2 min read
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  1. Associates & Employees

Combatting Retail Turnover: The ROI of Employee Education

Retail has historically experienced high employee turnover, leading many companies in this sector to simply accept and incorporate this trend into their business models. The prevailing logic has been that it’s more cost effective to continually hire and train new employees than to increase wages or invest in other strategies to retain staff. This approach […]
4 min read
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  1. Department: Food

Mediterranean diet remains No. 1 in the US

 ​​[[“value”:” The diet was praised for its focus on overall quality, instead of a single nutrient or food group, and on daily consumption of fruits, vegetables, whole grains, beans, nuts, legumes, olive oil, herbs and spices. “]]  View Original Article Dept. Grocery Dept. Perimeter Consumers Dept. Fresh Dept. Fuel 0 Author Missing Member since March […]
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  1. Shopper & Customer

3 Ways to Acquire New Customers and Build Loyalty This Holiday Season and Beyond

For many retail brands, the holiday season is the “Golden Quarter” and prime time to deploy strategies to maximize revenue gains. After all, Black Friday has evolved from a one-day sale to (for some retailers) a multiday event demonstrating consumer demand. This is further supported by KPMG research that saw a 5 percent year-over-year increase […]
3 min read
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  1. Shopper & Customer

New Black Friday Marketing Report Shows Consumers Still Love Email and SMS

With Black Friday and Cyber Monday behind us, it’s a good time to assess how different marketing channels performed through another record-setting BFCM shopping period and what this can tell us about consumers’ shopping habits in 2024. Looking at Omnisend’s recently released BFCM marketing report, which analyzed over 2.5 billion marketing emails, 29 million SMS, […]
3 min read
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  1. Data & Insights

Generative AI for E-Commerce: 5 Top Trends for 2024

In 2023, the e-commerce industry was largely focused on strengthening brand equity, enhancing the customer experience, and keeping up with the evolution fueled by new platforms and artificial intelligence-based technologies. Notably, the adoption of composable commerce, which refers to building a modular, component-based, cloud-native tech stack, empowered companies to build the agility required to remain […]
4 min read
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  1. Shopper & Customer

With Customers Watching Their Wallets, Retailers Must Look at Loyalty

With consumer prices beginning to plateau, retailers are beginning to feel cautiously optimistic over their future revenue streams. However, the index remains up 3.2 percent from a year ago, and with federal student loans now due for the first time in over three years, this makes a recipe for wallet-conscious shoppers. Now, shoppers are cutting […]
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  1. Department: Nonfood

Are Generalists Pushing Out Pet Supply Pure Players?

Pet supplies saw immense growth in 2023, with GMV among top retailers up 16% vs 2022. Generalists Amazon and Walmart contributed largely to the category’s growth, growing their market share at the expense of pet supply pure players, Petco and Chewy. Amazon saw the largest market share gains in the category, up +2.2 pp, while […]
2 min read
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  1. Shopper & Customer

Bridging the Gap Between Online and Brick-and-Mortar Shopping: How to Inspire Consumer Closeness

From brand and product options to the methods to purchase, consumers have more choices than ever in how their shopping experience comes to life. The most recent shift in consumer mindset and shopping preferences happened as a result of the COVID-19 pandemic. Because so many retailers were forced to shift to online-only during this time, […]
4 min read
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  1. Data & Insights

Reimaging Retail’s 2024 KPIs: A Data-Driven Approach for Success

As the retail industry evolves, strategies for success have dramatically shifted. Gone are the days of static store layouts, now replaced by a dynamic, data-driven approach that requires ongoing iteration. For retailers to thrive in 2024, a refocusing of key performance indicators (KPIs) is essential. Central to this new approach is understanding and maximizing foot […]
2 min read
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  1. Data & Insights

Beyond the Transaction: Ensuring Long-Term Success in Retail M&A

In the past year, the retail industry has witnessed an unprecedented surge in mergers and acquisitions (M&A), exceeding $100 billion in total activity. As we begin 2024, it’s forecasted that we will see an explosion in M&A activity. Retailers are strategically engaging in M&A for multiple reasons, from international expansion to increasing market share, expanding […]
3 min read
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  1. Data & Insights

KMX and CVNA Insights Webcast

Join YipitData’s Nick Shields and Danny Chang, on Thursday, April 18th @ 12PM ET for a deep-dive into KMX and CVNA trends during 1Q24. The team will discuss: Top-line trends through tax refund season Inventory age and reconditioning analyses Update on KMX and CVNA market share Having trouble registering? Please email us at [email protected].   […]
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  1. Stores & Formats

Kohl’s to Add Babies R Us Shop-in-Shops to 200 Stores

Kohl’s said Tuesday that it’s teaming up with the owner of Babies R Us to bring baby gear, furniture and more to approximately 200 of its stores across the country, reports CNBC. The department store chain struck a licensing deal with WHP Global, a brand management firm with a portfolio that includes Bonobos, Joe’s Jeans, […]
2 min read
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  1. ESG

Empowering Sustainable Shopping Through Technology: An Industry Perspective

As retailers across industries recognize the growing importance of sustainability, the role of technology in enabling eco-friendly shopping experiences has never been more critical. The shift towards sustainable shopping, driven by consumers’ values and environmental consciousness, has reshaped the retail landscape. According to Statista, 60 percent of surveyed individuals made at least one second-hand purchase […]
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  1. Technology & Innovation

Beyond AI: Emerging Technologies That Are Reshaping Retail

In today’s dynamic world of retail, the spotlight remains on artificial intelligence (AI) — and for good reason. AI is undoubtedly transformative, reshaping the future of retail. In addition to AI, other technologies are also making significant strides. Radio-frequency identification (RFID), replacing barcodes, revolutionizes supply chain and inventory management. Video analytics leverages computer vision to […]
3 min read
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  1. Data & Insights

Revolutionizing Retail: AI at the Helm of Mobile Commerce

Artificial intelligence allows retailers to gain a far deeper understanding of customer preferences and behaviors by analyzing information like browsing and purchase histories. Using sophisticated AI algorithms, retailers can build comprehensive profiles that reveal what individual shoppers like and need over time. This empowers retailers to provide hyperpersonalized product recommendations that closely match each customer’s […]
3 min read
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  1. Technology & Innovation

Wage Increases and Labor Shortages Are Driving Restaurant Technology

Through my years in the fintech and restaurant tech industries, I’ve witnessed firsthand the transformative impact of technology on the retail and food service industries. Today, as we navigate a landscape marked by rising labor costs and personnel shortages, the adoption of self-service technology isn’t just an option, it’s becoming a necessity. The Changing Face […]
2 min read
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  1. Media & Marketing

Experiences Are the Way to Meet Today’s Loyalty Expectations

Customer loyalty, like many aspects of commerce, has undergone a major transformation since 2020 — away from transactional benefits and toward enriched experiences. Before the onset of the pandemic, points redemption and “buy some get some” loyalty models were already losing out to value-focused loyalty offerings like subscriptions, design services, and member pricing that are […]
4 min read
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