In Connecticut, the Trumbull Patch reports that “a petition calling for enhanced equipment and improved conditions at a Stop and Shop grocery store in Trumbull has garnered more than 400 signatures as of Thursday night.
“The petition, titled ‘Enhance Equipment and Conditions at Stop & Shop Trumbull CT,’ was launched earlier this month on change.org by Trumbull resident Susan O’Shea.
“In her petition’s description, O’Shea said she was ‘deeply concerned’ about the current state of her town’s ‘primary local grocery store’.”
“‘This is not just a commercial establishment,’ the petition reads, ‘it’s an integral part of our daily lives. However, the equipment and overall conditions at this store are far from satisfactory.’
“The petition claims the Trumbull store’s refrigeration units ‘often malfunction leading to spoilage of fresh produce, produce and meats are routinely expired’ and the store’s ‘general cleanliness and maintenance leave much to be desired.’
“The petition calls for Stop and Shop management or the grocery chain’s headquarters to take immediate action.”
The story goes on to say that “Stop and Shop spokesperson Jennifer Brogan said the grocery chain was grateful to have served as Trumbull’s neighborhood grocer since opening there in 1979 and appreciated residents reaching out to share their feedback.
“‘While our Trumbull location is not currently scheduled for a remodel in 2024, we’ve continued to make improvements to the customer experience in recent years,’ Brogan said, ‘including the addition of online pickup and the ‘flashfood’ program to help reduce our environmental footprint.’
“Brogan noted the safety and quality of Stop and Shop’s products is something the company takes very seriously. ‘We have check points throughout the day to ensure proper storage temperatures are met,’ Brogan said, ‘and we continuously monitor our systems and products from both a quality and safety standpoint’.”
KC’s View:
Apparently Stop & Shop doesn’t take conditions seriously enough to pledge to make improvements immediately. Frankly, saying that “we’re continuing to make improvements” but no remodel is scheduled for 2024, strikes me as pretty weak sauce. in fact, a pathetic response.
Ahold Delhaize, which owns Stop & Shop, generates annual revenue of more than $90 billion – they ought to be able to find a few million bucks to bring this store up to modern standards.
Of course, this could open the door for a lot of shoppers to make similar credible statements about their Stop & Shop stores, and then the company would have to deal with those problems as well.
By the way, it is a positive thing when customers describe their local supermarket as being “integral” to their local community. This is to be treasured and nurtured. But apparently Stop & Shop doesn’t feel that way – it makes the standard “we’re continuing to make improvements” boilerplate comments that probably don’t do much to assuage the local shoppers.
I’m appalled. But not, to be honest, surprised.
I think top management at Stop & Shop should be embarrassed by the fact that they are running such a crappy store that the customers are revolting. How can they not be? And if they’re not, and in fact are not willing to publicly and swiftly deal with this problem and make considerable improvements to this store, then top management needs to be replaced.
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