1. Corporate Strategy

Cooler Screens hires NVIDIA exec Anand Muralidaran as chief growth officer

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His expertise in scaling AI products is vital to the company’s growth of its CoolerX technology
 

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  1. Data & Insights

Holiday Bust: Which Marketers Are Missing Their AI Moment?

2023 may be shaping up as the first holiday shopping season driven by artificial intelligence — for the brands that are positioned and equipped to leverage this technology at scale. For the brands that aren’t, 2023 could end up being the year their customers’ experiences fall short of expectations, which could determine the difference between […]
3 min read
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  1. Department: Consumer Durables

Tiger Woods Announces Apparel Line With TaylorMade Golf

On Tuesday, Tiger Woods announced a partnership with TaylorMade Golf to create a new lifestyle brand, Sun Day Red. According to the brand’s website, the line “promises to bring a new and elevated standard to performance wear and luxury lifestyle fashion.” Sun Day Red will be a completely stand-alone brand with a dedicated team of […]
2 min read
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  1. Data & Insights

3 Marketing Trends Retailers Must Prioritize in 2024

The theme for retail marketers in 2024 is push forward when others pull back. Amid continued budget consolidation, unpredictable consumer demand, and macroeconomic factors, marketers naturally tend to conserve their resources for a brighter day. Despite industry challenges, the retail landscape is ripe with opportunities. The strong holiday season shone a light on the way […]
2 min read
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  1. Associates & Employees

Attracting and Retaining Talent in the Retail Industry

Being a manager in any industry is tough. Being a manager in the retail industry is especially so considering challenges caused by high employee turnover rates. At 60.5 percent, the retail and wholesale industry has the highest turnover rate of any industry, and it’s triggered by employees wanting more workplace flexibility, better pay and compensation, […]
3 min read
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  1. Technology & Innovation

Navigating the Evolving Post-Purchase Journey in the Growing E-Commerce Landscape

The convenience of browsing products from anywhere, coupled with the ease of doorstep delivery, has caused a surge in online shopping. In fact, a recent report released by UPS Capital Insurance Agency, Inc. found that almost all surveyed small and midsized merchants (99 percent) claimed an increase in their shipping volume over the past two […]
3 min read
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  1. Technology & Innovation

2024 Predictions: 5 Trends That Will Shape the In-Store Shopping Experience

Retail is changing significantly as new technologies pave the way for future shopping experiences free of friction. With the industry projected to witness exponential growth in artificial intelligence (AI), reaching more than $50 billion by 2030 from just over $6 billion in 2022, this year promises to be a pivotal moment in retail’s digitization. Here […]
3 min read
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  1. Shopper & Customer

What Retailers Can Learn From 2023 Holiday E-Commerce Data

After several years of altered consumer behavior and often-conflicting news about the economy throughout 2023, retailers have sometimes found it challenging to understand what’s normal customer behavior now. Regardless of the trends and pre-holiday forecasts, assessing how your store actually performed is the key to preparing for a stronger holiday season performance in 2024 — […]
4 min read
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  1. Operations & Supply Chain

Return of the Fees: How Retailers Can Reduce High Return Rates

After years of free and easy return policies, retailers are working to reduce rampant return rates. Nearly half now charge fees to offset rising costs. Popular brands like H&M, Zara, and DSW, among others, are opting to add fees to combat environmental, freight, labor and packaging costs associated with product returns. But are these punitive […]
3 min read
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  1. Channel: Ecommerce & Digital

Amazon C5 Performance

C5 is the five days spanning Thanksgiving to Cyber Monday – and is the largest selling period in the US. In 2023 Amazon outsold Walmart by 7x and Target by nearly 17x. Find out what categories are driving their record breaking selling season. View Original Article Amazon Target Walmart Holiday & Events 0 Author Missing […]
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  1. Shopper & Customer

Shopify Gets SaaSy With Small Business

Small to midsized businesses (SMBs) have been caught between a rock and a hard place by their SaaS platforms. Everyone knows interest rates have been rising and inflation has also lifted prices. However, the seemingly endless and automatic “price changes” announced by billion-dollar software companies like Shopify are endangering the very existence of SMBs. Shopify […]
2 min read
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  1. Shopper & Customer

Retail CX in 2024: The Era of Effortless Conversational Experiences

One of the big lessons retailers learned in 2023 is that consumers want to do it themselves. Some call it customer empowerment. Some call it the self-service economy. Essentially, it involves consumers making decisions about products and services without talking to a human. As generative artificial intelligence (AI) emerged as the breakout tech tool of […]
2 min read
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  1. Shopper & Customer

Turning Browsers Into Buyers: Merchants See Expanded Benefits to Card-Attached Installments

Consumers love paying with installment plans. A recent report confirms that 60 percent of shoppers over the past year chose to pay for their purchases with interest-free installments, and most of those shoppers (45 percent) chose to do so with their own general-purpose credit cards. Even though the consumer is clearly voting with their wallets […]
3 min read
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  1. Shopper & Customer

The State of Frontline Retail Operations Explained

The retail landscape has undergone tectonic shifts in recent years, leaving managers to navigate sometimes unfamiliar if not entirely new territory. From deploying emerging technologies to training staff on urgent theft prevention strategies, today’s retail leaders wear many hats as they work to boost productivity, deliver consistent experiences, and protect the bottom line. With 2024 […]
3 min read
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  1. Corporate Strategy

Canada Goose to Cut 17% of its Corporate Workforce

Canada Goose said Tuesday that it will cut about 17 percent of its corporate workforce, reports CNBC. This announcement follows a string of other retailers that have laid off employees this year as consumers continue to pull back on discretionary spending. The cuts will affect staff at Canada Goose’s corporate headquarters in Toronto, which had […]
< 1 min read
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  1. Data & Insights

Home Depot Confirms Data Breach Exposed Employee Info

Home Depot has confirmed that it suffered a data breach after one of its Software-as-a-Service (SaaS) vendors mistakenly exposed a small sample of limited employee data, which could potentially be used in targeted phishing attacks, reports Bleeping Computer. Last Thursday, a threat actor known as IntelBroker leaked limited data for approximately 10,000 Home Depot employees […]
2 min read
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  1. Trends & External Forces

Vans Owner VF Corp. Hit by Cyberattack, Holiday Order Fulfillment Impacted

On Monday, VF Corporation, the U.S.-based owner of apparel brands including Vans, Supreme, and The North Face, confirmed a cyberattack has impacted the company’s ability to fulfill orders ahead of Christmas, reports TechCrunch. The company first detected the attack on Dec. 13, according to a filing with federal regulators. Hackers disrupted the company’s operations “by […]
2 min read
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  1. Associates & Employees

Retail Employers Face New Challenges From Pro-Labor Measures Implemented by Biden NLRB in 2023

In 2023, the Biden National Labor Relations Board (NLRB or Board) and its General Counsel Jennifer Abruzzo continued implementing a highly pro-labor agenda that has significantly changed the union and labor landscape for retail employers. In addition, Abruzzo and the Board’s regional directors are imposing and enforcing aggressively some of their most controversial new measures […]
5 min read
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  1. Uncategorized

What’s Still Missing From Hyperpersonalization Strategies

What’s still missing from hyperpersonalization strategies? Context, situation and situational markets. In fact, “hyperpersonalization” is a problematic idea. At least for retail. Let us explain why. People Want Customized Retail Experiences Retail experiences that are customized to individuals are an absolute must today. People will not tolerate retailers that don’t remember purchases, provide tailored recommendations, […]
< 1 min read
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  1. Department: Consumer Durables

Nike Announces Plan to Cut $2B in Costs

Nike on Thursday unveiled plans to cut costs by about $2 billion over the next three years as it warned about a “softer” revenue outlook for the second half of the year. The athletic brand plans to simplify its product assortment, increase automation and its use of technology, streamline the overall organization, and leverage its […]
< 1 min read
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