1. Shopper & Customer

Best Practices for Automating E-Commerce Operations

Written by Posted on Less than 0 min read

A recent consumer survey revealed that 76 percent of shoppers say they will stop doing business with a company after only two poor experiences, and these experiences can even occur in the same transaction. As consumers demand more value for their money during an uncertain economy, retailers must deliver a seamless, efficient customer service experience by leveraging automation. […]

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