While at Shoptalk in Las Vegas last month, Editor-in-Chief Joe Keenan interviewed Logan Dunn, head of e-commerce at WYZE, a smart home security company, about post-purchase customer experience (CX). During their conversation, Dunn provides an overview of the business’ offerings and sales channels, the challenges WYZE faced in its post-purchase engagement strategy, and how customer satisfaction was impacted. He shares why parcelLab is the right partner to help WYZE improve its post-purchase experience, details its returns and split orders solutions, and recaps the various business benefits WYZE has realized as a result of working with parcelLab.
View Original ArticleMore from 0 Author Missing
Matthew Laukaitis
3 min read
Technology & InnovationAIConsumersShoppersPredictions and ForecastsData & InsightsMarketing: Loyalty & SubscriptionOperations & Supply ChainMarketing: Direct & PersonalizationTrends: RetailInsight ProvidersEconomyCustomer ExperienceExecutivesReturnsDept. NonfoodMarketing: In StoreMarketing: TradePricing & PromotionsStrategySustainability
0 Author Missing
6 min read
Marketing: Direct & PersonalizationDept. PetTechnology & InnovationAIMarketing: BrandShoppersStrategyDept. GroceryDept. ApparelData & InsightsDept. FreshDept. PerimeterMarketing: BroadcastStreamingConsumersPredictions and ForecastsMars Inc.EconomyAmazonMarketing: Loyalty & SubscriptionDept. FuelPackagingPricing & PromotionsHealth & WellnessExecutivesSustainabilityMarketing: TradeConsultingOperations & Supply ChainResults & InvestmentDeliveryCOVID19Customer ExperienceESG and CSR