1. Department & Category

Where Food Comes From acquires certification program for upcycled foods

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Verification services owned by WFCF include IMI Global, Postelsia, SureHarvest, Validus and WFCF Organic.

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  1. Operations & Supply Chain

How Streamlining Operations Can Generate a Competitive Edge

Competition plays a huge factor in the retail industry. Operating in a highly saturated market, retailers must constantly work towards meeting their customers’ expectations quickly while providing a high-quality experience. With price and convenience being the two biggest factors affecting consumer purchase decisions, retailers must find ways to keep costs down while continuing to streamline […]
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  1. Data & Insights

Redefining Retail: 3 AI Trends Leading the Way

For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations […]
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  1. Shopper & Customer

Rethinking Customer Service to Start at ‘Hello’ Before a Customer Says ‘Help’

Customer service can be the single most important factor for consumers in deciding which brands to support. Far too often, companies are waiting for problems to arise before they get to know their customers, when what they should be doing is getting to know consumers from the moment of first interaction. At a time when […]
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  1. Retail Operations

Retail Leaders Will Embrace AI to Elevate CX

The retail industry is gearing up for an artificial intelligence-first revolution, with customer experience (CX) at the center of this massive shift. AI is poised to become an essential instrument for retailers, enabling them to outpace competitors, provide standout personalized services, and keep CX at the core of their business strategy, creating a flywheel effect […]
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  1. Shopper & Customer

3 Tips for Creating Seamless, Secure Digital Shopping Experiences

In the era of digitalization, today’s consumers are better informed and have more choices than ever before. In fact, if just a single digital experience goes awry, consumers are one click away from switching sides and becoming your competitor’s next new customer. How can organizations provide a great digital experience across their websites and applications […]
3 min read
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  1. Trends & External Forces

Plant-based food industry aims to make ‘processed’ a positive word

 ​​[[“value”:” A consensus view holds that better use must be made of what grows on land and in water and taking better care of the planet is necessary. “]]  View Original Article Sustainability Health & Wellness Trends: Food and Beverage Dept. Grocery 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Operations & Supply Chain

New Supply Chain Due Diligence Laws Necessitate Greater Traceability

The call for brands and retailers to fortify their supply chains with robust traceability solutions has never been more urgent. Countries across the globe have enacted tighter due diligence laws to prevent child labor, poor working conditions, and environmental abuses, ranging from the United States’ Uyghur Forced Labor Prevention Act, to the German Supply Chain […]
2 min read
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  1. Acquisitions, Divestitures & Mergers

Shoe Carnival Acquires Rogan’s Shoes for $45M

Shoe Carnival is expanding with the acquisition of Rogan’s Shoes, a midwestern independent shoe retailer with 28 stores in Wisconsin, Minnesota, and Illinois. Shoe Carnival announced the acquisition Tuesday, saying it had purchased Rogan’s Shoes for $45 million. The company said the move “advances [its] strategy to be the nation’s leading family footwear retailer” and […]
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  1. Stores & Formats

Whole Foods Market to Open Smaller Format Stores

Whole Foods Market, the Austin-based grocery store chain owned by Amazon.com, announced Monday it was introducing a new, smaller, “quick-shop” store format “designed to provide customers in urban neighborhoods a quick, convenient shopping experience with easier access to fresh, high-quality offerings,” according to a company press release. The new format, called Whole Foods Market Daily […]
2 min read
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  1. Trends & External Forces

2024 Strategy: The Secret to Increasing Corporate Retail Sales

With the holiday season in the rear-view mirror, shoppers may be looking for a break. However, retailers are primed to use this time to begin implementing a busy 2024 road map. Retail industry leaders are exploring ways to navigate the ripple effects of inflation and to integrate data-driven insights into digital transformation strategies. When previewing […]
3 min read
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  1. Technology & Innovation

Beyond AI: Emerging Technologies That Are Reshaping Retail

In today’s dynamic world of retail, the spotlight remains on artificial intelligence (AI) — and for good reason. AI is undoubtedly transformative, reshaping the future of retail. In addition to AI, other technologies are also making significant strides. Radio-frequency identification (RFID), replacing barcodes, revolutionizes supply chain and inventory management. Video analytics leverages computer vision to […]
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  1. Data & Insights

Mastering the Post-Holiday Season Rush: Strategies for Retail Businesses to Excel

The months after the holiday season can be chaotic due to a flurry of returns, accompanied with the pressure to meet new sales goals and start the year off strong. This year, retailers anticipate an approximate $25 billion in fraudulent return claims, representing approximately 16.5 percent of the total returns during this period. For retailers […]
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  1. Partnerships & Alt Profit

How CVS Media Exchange Creates Connected Experiences for Customers and Brands

While at NRF 2024: Retail’s Big Show in New York City, Editor-in-Chief Joe Keenan spoke with Parbinder Dhariwal, vice president and general manager at CVS Media Exchange, CVS Health’s retail media network. Dhariwal provides an overview of the retail media arm of the CVS business, including the benefits it brings to both third-party brands and […]
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  1. Operations & Supply Chain

How SMBs Can Compete in an Era of Free Returns

It’s the way of the world that giant corporations have the resources to crush their competition, especially when they attain a dominant position in the marketplace. The goliaths of Amazon.com and eBay did this to SMBs when they started offering FREE returns of online purchases. To be fair, the big companies probably didn’t foresee the […]
3 min read
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  1. Data & Insights

Retail in 2024 and Beyond: Mastering a Dynamic Market Through Hyper-Agility

In a truly dynamic market, retailers that leverage disruptive technologies like generative artificial intelligence (gen AI) to embed themselves in their customers’ lives better are more likely to succeed than their peers relying on traditional selling methods. Numerous retailers have displayed remarkable resilience over the past year, cultivating empathy and delivering personalization despite an uncertain […]
3 min read
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