1. Technology & Innovation

Self-checkout may change, but it will not ‘check out’

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Grocers will make the necessary adjustments to keep the lanes open
 

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  1. Associates & Employees

Employees Prefer Gift Cards for Incentives

With the best talent in high demand, businesses are turning to creative solutions to hire and retain productive employees. As these businesses look for innovative incentives, their employees are pointing to a simple yet highly effective solution: gift cards. There’s a reason why gift cards are a mainstay in our wallets and the preferred gift […]
2 min read
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  1. Channel: Grocery

Unions voice support of anti-Kroger, Albertsons merger report

The recent University of Utah study says pay, job quality will be negatively impacted if the merger deal goes through   View Original Article Albertsons / Safeway Kroger Mergers Regional Grocery 0 Author Missing Member since March 11, 2021 Loading + Follow Following
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  1. Shopper & Customer

How SMBs Can Cater to Every Generation of Shoppers

For small businesses, resonating with as many potential customers as possible is a unique but critical task. With limited resources and more targeted product offerings, SMBs need the right plan and tools in place to effectively reach different demographics and drive sales year-round. Shopping journeys and preferences look different across generations, and retailers looking to […]
3 min read
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  1. Shopper & Customer

Preventing Promotion Abuse: How to Leverage User Loyalty and Customer Acquisition This Year

Innovations in frictionless-yet-secure transactions are becoming increasingly important when it comes to navigating promotions in various industries, a weapon often used to boost customer acquisition and loyalty. An estimated $1.5 million is lost each month by U.S.-based delivery companies attributed to promotion abuse, a type of online fraud in which bad actors take advantage of […]
2 min read
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  1. Corporate Strategy

GoodwillFinds’ CEO Discusses the Future of Resale E-Commerce

In episode 432 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matt Kaness, CEO of GoodwillFinds, an online, curated selection of hundreds of thousands of unique items, showcasing a wide variety of secondhand clothing, books, home decor and more. Listen in as Kaness provides an overview of GoodwillFinds (0:55), discusses his professional background and what […]
< 1 min read
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  1. Holiday & Events

Measuring the Impact of Holiday Sales on Small Businesses

The holidays are big business. That’s not going to come as a shock to anybody — but just how important are they to America’s economy? The latest figures from Adobe Analytics show that from November 2023 to December 2023, Americans spent more than $222 billion shopping online. That activity was largely driven by an increase […]
3 min read
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  1. Shopper & Customer

From Overwhelmed to Empowered: Unlocking Consumer Confidence With Product Content

Picture this: You need a new pair of running shoes so you visit a website to do a little research. Your screen fills with page after page of options. Before long, it’s information overload and you’re paralyzed by choice. You end up clicking on a pair from a brand you recognize. But that logo alone […]
3 min read
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  1. Channel: Mass

Walmart to Buy TV Maker Vizio for $2.3B

Walmart has agreed to buy TV maker Vizio, the companies announced Tuesday, as the largest U.S. retailer grows its high-profit ad business, reports CNBC. Walmart will acquire Vizio for $2.3 billion, or $11.50 per share, in cash. The big-box retailer announced the acquisition as it reported its fourth-quarter earnings. Walmart and its Sam’s Club warehouse […]
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  1. Trends & External Forces

Countering Retail Theft Without Sacrificing Customer Experience

A concerning trend has emerged in the evolving retail landscape over the past few years: the spike in retail theft. As examples, Los Angeles and Dallas experienced staggering increases of 109 percent and 73 percent, respectively, in shoplifting incidents from H1 2022 to H2 2023. As the problem intensifies, communities are left grappling with the […]
3 min read
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  1. Shopper & Customer

New Black Friday Marketing Report Shows Consumers Still Love Email and SMS

With Black Friday and Cyber Monday behind us, it’s a good time to assess how different marketing channels performed through another record-setting BFCM shopping period and what this can tell us about consumers’ shopping habits in 2024. Looking at Omnisend’s recently released BFCM marketing report, which analyzed over 2.5 billion marketing emails, 29 million SMS, […]
3 min read
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  1. Data & Insights

The Risks of DDoS Attacks and 4 Ways to Fortify Your Defenses This Holiday Season

The holiday season is the Super Bowl for retailers, with November and December accounting for 19 percent of total retail sales — even higher for some retailers — in the last five years. Since online purchasing comprises nearly 40 percent of holiday shopping, retailers can’t afford to lose sales and frustrate consumers through website outages. Unfortunately, […]
3 min read
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  1. Data & Insights

Revolutionizing Retail: The Power of Modern Communications Solutions

It’s no secret the holiday season is the most crucial time of the year for most retailers, and for good reason. In the United States, consumers were expected to spend a record amount to celebrate the season. To capitalize on last year’s holiday rush, retailers needed to provide fast, personalized online and in-store shopping experiences, […]
3 min read
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  1. Shopper & Customer

Online shoppers go elsewhere when items out of stock

A report by 84.51° says nearly a quarter of shoppers will move their spending rather than wait   View Original Article Insight Providers Big Data Marketing: Retail Media Shoppers 84.51 0 Author Missing Member since March 11, 2021 Loading + Follow Following
< 1 min read
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  1. Media & Marketing

The Longevity Of Advertising Effectiveness

Do ads wear out? The short answer is no. If they do, it takes a lot longer than most brand/agency teams think. Creativity is the biggest variable when it comes to ad effectiveness so if an ad works well, it should be used for as long as possible. Coca-Cola’s ‘Christmas Caravans’ ad has been used […]
2 min read
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  1. Media & Marketing

5 Behaviors Innovative Leaders Display

Want to inspire others to innovate? Here’s a short excerpt from my book coming in April, The Innovative Leader, on how to do it: People look to their leaders to learn what is acceptable and what is not. They also take cues from how executives spend their time. Your duty as an innovative leader is […]
2 min read
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  1. Channel: Ecommerce & Digital

[Report] Amazon in Home Improvement

Can Home Depot’s big-ticket firewall keep Amazon at bay? The spending boom that drove the home improvement industry over the last few years has come to a halt. Economic factors have curtailed spending on big ticket items and that’s had an impact on big box home improvement retailers. Is Amazon taking advantage of the downturn? […]
< 1 min read
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  1. Shopper & Customer

How Can Retailers Adapt to Ever-Evolving Customer Expectations?

Personalized commerce experiences have long been the holy grail for retail and consumer packaged goods (CPGs) companies. As consumers now expect to interact and purchase from companies via an array of touchpoints, it’s now more important than ever for brands to provide a seamless and cohesive omnichannel digital experience, no matter how customers start or […]
3 min read
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  1. Data & Insights

Identity Resolution is Holding Marketers Back From Better Performance

There’s a near obsession with achieving the 360-degree customer view. With a single, centralized customer record, marketers believe they can achieve their dreams of perfectly orchestrated marketing across channels. Customer data platforms (CDPs) are typically the system of choice, serving as the global ID or ID of record. Identity resolution has become a key part […]
3 min read
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  1. Shopper & Customer

With Customers Watching Their Wallets, Retailers Must Look at Loyalty

With consumer prices beginning to plateau, retailers are beginning to feel cautiously optimistic over their future revenue streams. However, the index remains up 3.2 percent from a year ago, and with federal student loans now due for the first time in over three years, this makes a recipe for wallet-conscious shoppers. Now, shoppers are cutting […]
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  1. Operations & Supply Chain

Why Return Season is a Golden Opportunity for Retailers

For retailers, the game has changed when it comes to returns. Pandemic-era purchase habits have pushed online sales higher than ever before, but the double-edged sword is that return rates are also through the roof. Still, with consumer habits shifting more online, returns can provide retailers with a rich opportunity to turn a negative into […]
3 min read
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