In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Josh Goodelman, chief revenue and operating officer at KWI, a retail point-of-sale and unified commerce platform. Listen in as Goodelman discusses his current role and professional background (1:00), KWI’s offerings for retail clients (2:00), and highlights from Total Retail’s 2023 Retail Technology Report, recently produced in conjunction with KWI (3:35). He shares the most surprising results from the report survey data (6:10), as well as the technology challenges that he’s hearing from KWI’s retail clients and how they align with the report data (9:00).
In addition, Goodelman discusses how retailers can improve their omnichannel operations (13:10), shares an example of a retailer that he believes has successfully used omnichannel technology to enhance its customer experience (16:30), and explains how a great shopping experience fosters loyalty (19:45). Lastly, he shares the consumer behavior trends that he’s forecasting for the second half of the year (21:25), and how retailers can adapt their businesses to capitalize on those trends (23:15).
Download the 2023 Retail Technology Report for here.
Josh Goodelman is the chief revenue officer (CRO) at KWI. Passionate about driving revenue growth and customer success, Goodelman is a seasoned executive with a proven track record in both the retail and technology sectors. As a retail sales strategist and fashion industry expert, he held leadership positions at Dolce & Gabbana, Lord & Taylor, and SCMP USA. Most recently, Goodelman led sales teams at Salesforce, helping to grow its Retail and Consumer Goods vertical.
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