1. Technology & Innovation

Bonus Episode: Key Learnings From the 2023 Retail Technology Report

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In this bonus episode of Total Retail Talks, Total Retail’s Digital Content Director Kristina Stidham and Editor-in-Chief Joe Keenan discuss the recently released 2023 Retail Technology Report. This annual report, which was produced in conjunction with retail point-of-sale and omnichannel platform KWI, features survey data from Total Retail’s audience of technology decision makers about their companies’ current usage of technology, including identifying specific solutions within their tech stacks; future technology plans, including allocation of budget and how that may be adjusted; and the processes within their organizations for vetting and purchasing technology from third-party solution providers.

Listen in as Keenan shares some of the highlights to emerge from this year’s survey data (1:10), what the survey revealed about retailers’ current technology challenges (3:40), and what technology service providers can learn from the report about retailers’ tech buying processes (5:17). To learn more about retailers’ current and future usage of and spending on technology systems and solutions, download the full 2023 Retail Technology Report here.

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