The San Francisco Chronicle reports that “as more retailers fret over theft in California stores, it appears another major chain is reconsidering its use of self-checkout machines.
“Following in Target’s footsteps, at least one California Walmart has roped off its self-checkout area, reports KTLA. The store is in West Hills, a community in Los Angeles County. West Hills is hardly a busy downtown location: It’s an affluent residential area with a median household income of $140,000. When asked about the change by KTLA, a Walmart spokesperson told the TV station that, ‘We’re always looking at ways to innovate and improve our stores. We have nothing to announce related to self-checkout removals at this time.’
“The spokesperson declined to comment on if Walmart plans on scaling back self-checkout in other stores.”
KC’s View:
One of the features of the Technology innovation Track at the upcoming National Grocers Association (NGA) Show in Las Vegas – we’ll be onstage Sunday morning, March 10 – will be the release of a new, proprietary Acosta survey in which consumers were asked about their retail technology preferences.
I’m not going to tell you the results right now, but I can tell you that we specifically addressed the question of self-checkout, in part because this technology has gotten a lot of bad press in recent months. The survey conclusions were revealing – even surprising – and I’m looking forward to sharing it. (After the show, the survey results will be available to be downloaded here on MNB.)
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