1. Shopper & Customer

Thursday Eye-Opener:  “The Power of Unreasonable Hospitality”

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by Kevin Coupe

Ironically – considering this morning’s FaceTime about customer service – an MNB reader sent me a link to this Ted talk by restaurateur Will Guidara, in which he describes a customer service epiphany that changed his approach to business.

It is about a year old, but it was new to me, and perhaps to you.

I hope you find it to be an Eye-Opener.  I did.

The post Thursday Eye-Opener:  “The Power of Unreasonable Hospitality” appeared first on MNB.

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For more than 30 years, Kevin Coupe has been bringing to readers and audiences a wealth of experience, sharp storytelling skills, provocative and contextual insights, unique worldview and serious levity about the world of business and consumers. https://morningnewsbeat.com
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