1. Shopper & Customer

FaceTime with the Content Guy:   Customer Service Takes Flight

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The airline industry gets a lot of criticism these days, and so it is noteworthy when flight attendants take it on themselves to fix a problem that they and their employer didn’t even create.   The lesson, I think is about fostering a culture that empowers people to be better, because good enough never is good enough.

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For more than 30 years, Kevin Coupe has been bringing to readers and audiences a wealth of experience, sharp storytelling skills, provocative and contextual insights, unique worldview and serious levity about the world of business and consumers. https://morningnewsbeat.com
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