1. Channel: Ecommerce & Digital
  2. Trends & External Forces

COVID-19, the Touchless Digital Economy, and its Ironic Magnification of Online Friction

Written by Posted on Less than 0 min read
Edit

Few forcing functions have magnified the friction between a clean customer experience (CX) and verifying identity like the global pandemic. Just since March, the numbers of new entrants into the digital economy has skyrocketed. This isn’t because of some epiphany that digital is the future, but rather because they have very few other choices. Worried […]

Member since
No Comments
Leave a comment Cancel
Comments to: COVID-19, the Touchless Digital Economy, and its Ironic Magnification of Online Friction

More from

  1. Agencies & Vendors

What marketers can expect as Google rolls out AI asset generation for ads

The latest Performance Max feature allows agencies and brands to quickly create and test assets and rolls out in beta to all U.S. customers today. View Original Article Agencies AI Technology & Innovation Google MarketingDive Member since February 6, 2021 Loading + Follow Following Marketing Dive provides in-depth journalism and insight into the most impactful news […]
< 1 min read
0
  1. Trends & External Forces

Natural OTC Healthcare with Organicare’s Caroline Goodner

The CPG Guys welcome Caroline Goodner, co-founder & CEO of OrganiCare, whose mission it is to create all-natural and organic OTC healthcare products that are safe, effective, and simply better than the petrochemical-based industrial products used by most consumers today. Follow Caroline on LinkedIn at: https://www.linkedin.com/in/caroline-goodner-98b32/ Follow OrganiCare on LinkedIn at: https://www.linkedin.com/company/organicare-llc/Follow OrganiCare online at: […]
2 min read
0
  1. Retail Ecosystem

Another Goodwill resale site launches as the market takes off

GoodwillFinds.com joins 23-year-old ShopGoodwill.com in bringing one of the most recognizable names in secondhand goods to the internet. View Original Article Recommerce RetailDive Member since November 25, 2020 Loading + Follow Following Retail Dive provides in-depth journalism and insight into the most impactful news and trends shaping retail. The daily email newsletter, website, and app cover […]
< 1 min read
0
  1. Channel: Restaurants

Starbucks operating chief to depart as company eliminates role under ‘reinvention’

Starbucks Chief Operating Officer John Culver is departing the company after two decades with the coffee chain. View Original Article Restaurants Dept. Beverage Executives CNBC Member since October 25, 2020 Loading + Follow Following CNBC is the recognized world leader in business news and provides real-time financial market coverage and business content consumed by more […]
< 1 min read
0
  1. Channel: Grocery

H-E-B opens its largest ever ecommerce fulfillment center in Texas

  [[“value”:”The facility is twice the size of its other buildings to support curbside and home delivery orders”]]  View Original Article BOPIS Delivery HEB Regional Grocery Supermarket News Member since January 8, 2021 Loading + Follow Following Supermarket News is the leading resource of news, insights and information in the food-retail industry. Our audience includes […]
< 1 min read
0
  1. Channel: Marketplace

14 Boutique Giveaway Ideas to Grow Your Business

Looking for boutique giveaway ideas for your retail store? Use these 14 suggestions (+ examples) to run giveaways that boost customer engagement and sales. More View Original Article Shoppers Shopify Shopify Member since November 21, 2020 Loading + Follow Following Shopify is the leading omni-channel commerce platform. Business owners can use the software to design, […]
< 1 min read
0
  1. Corporate Purpose

Target spending $2B with Black-owned businesses

View Original Article Target Inclusivity Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? […]
< 1 min read
0
  1. Operations & Supply Chain

Under Armour raises outlook as company defends high inventory level

 [[“value”:”Under Armour has an inventory glut that’s up slightly from its last quarter and 50% year-over-year despite heavy discounting and promotions.”]]  View Original Article Marketing: Trade Operations & Supply Chain CNBC Member since October 25, 2020 Loading + Follow Following CNBC is the recognized world leader in business news and provides real-time financial market coverage […]
< 1 min read
0
  1. Channel: Grocery

In Texas, The Positive Impact Of A Rising H-E-B Tide

From the Dallas Morning News, a story about how “the owners of nearby retail properties and buyers of land near future H-E-B stores are also excited to see the popular grocer expanding to Dallas-Fort Worth.”  These companies believe in the aphorism that a rising tide will lift all boats, generating new occupants for shopping centers […]
< 1 min read
0
  1. Retailer Media

‘Broadcast-level scale’: Why retail media networks view in-store as their next frontier

The in-store experience was positioned as a broadcast TV-sized opportunity at NRF’s Big Show, but not everyone seemed convinced. View Original Article Marketing: In Store Marketing: Retail Media Marketing: Broadcast MarketingDive Member since February 6, 2021 Loading + Follow Following Marketing Dive provides in-depth journalism and insight into the most impactful news and trends shaping […]
< 1 min read
0
  1. Corporate Purpose

Keds kicks off brand refresh animated by inclusivity, playfulness

A revamped logo and product assortment are part of an overhaul that follows the brand’s acquisition by DBI in February. View Original Article Marketing: Brand Merchandising Acquisition Inclusivity MarketingDive Member since February 6, 2021 Loading + Follow Following Marketing Dive provides in-depth journalism and insight into the most impactful news and trends shaping marketing and advertising. The daily […]
< 1 min read
0
  1. Department: Adult Beverage

Rise in minimum alcohol price in Scotland sparks retailer debate

Independent retailers in Scotland have given a mixed reaction to the Scottish government’s announcement that it intends to increase the minimum unit price on alcohol. The Scottish government has said that the minimum price per unit will rise from 50p to 65p at the end… This story continues at Rise in minimum alcohol price in […]
< 1 min read
0
  1. Channel: Drug

Andrea Harrison leaves CVS

WOONSOCKET, R.I. — CVS vice president of merchandising for beauty and personal care Andrea Harrison has left the company for “a new opportunity,” she wrote on LinkedIn. After 19 years with CVS, “it was a bittersweet departure with so many memories and so hard leaving an amazing team,” she wrote. “There are more people to […]
< 1 min read
0
  1. Channel: Ecommerce & Digital

FedEx Unveils “fdx” To Take on E-Commerce Giants

This fall, FedEx is shaking up the e-commerce world with a new data-driven platform named “fdx.” View Original Article Delivery Data & Insights RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years with compelling content that […]
< 1 min read
0
  1. Operations & Supply Chain

More layoffs at Glossier as the brand moves into wholesale

The brand is parting ways with about two dozen employees as it preps for a life outside of single-channel distribution. View Original Article Associates Operations & Supply Chain RetailDive Member since November 25, 2020 Loading + Follow Following Retail Dive provides in-depth journalism and insight into the most impactful news and trends shaping retail. The […]
< 1 min read
0
  1. Media & Marketing

How Ulta Embraces ‘Agile Marketing’ to Deliver Personalized Loyalty

In episode 407 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kelly Mahoney, vice president of customer marketing at Ulta Beauty, the largest U.S. beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. During the interview, which was recorded at CRMC 2023 in Chicago, Mahoney discusses […]
< 1 min read
0
  1. Acquisitions, Divestitures & Mergers

Havenly to acquire The Citizenry

The deal marks the third acquisition in two years for Havenly, which also bought Interior Define and The Inside. View Original Article Acquisition RetailDive Member since November 25, 2020 Loading + Follow Following Retail Dive provides in-depth journalism and insight into the most impactful news and trends shaping retail. The daily email newsletter, website, and app […]
< 1 min read
0
  1. Shopper & Customer

Worth Reading:  Nothing So Rare As A Great Shopping Experience

There is a good piece from The Atlantic in which the writer talks about visits to Bass Pro Shops in Nashville, described as “the largest Bass Pro Shops in the world, a hunting-, fishing-, and camping-gear store that has been merchandised with Disney-level production values and expanded to encompass a hotel with more than 100 […]
< 1 min read
0
  1. Acquisitions, Divestitures & Mergers

WeightWatchers stock surges 70% after company agrees to buy obesity treatment platform

​   ​  [[“value”:”WeightWatchers has agreed to acquire telehealth obesity treatment company Sequence.”]]    View Original Article Acquisition CNBC Member since October 25, 2020 Loading + Follow Following CNBC is the recognized world leader in business news and provides real-time financial market coverage and business content consumed by more than 355 million people per month across all […]
< 1 min read
0
Next