1. International

UK retailers look to post-purchase tracking solutions to increase repeat purchases and customer loyalty, Scurri data shows

Written by Posted on Less than 0 min read

88% of UK retailers surveyed believe branded post-purchase tracking capabilities improve customer experience 26% year-on-year (YOY) increase in the benefit retailers receive from post-purchase customer support tools New data from Scurri, the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe branded post-purchase tracking capabilities built into the delivery experience improve customer […]

The post UK retailers look to post-purchase tracking solutions to increase repeat purchases and customer loyalty, Scurri data shows appeared first on Modern Retail.

View Original Article
Member since

More from Modern Retail

  1. Corporate Strategy

The Impact of SEO on Ecommerce Success

Using SEO as a strategy helps to increase the likelihood of your product or service featuring high in the ranking during an online search. For an ecommerce business, this means capturing the attention of more consumers, driving traffic to your website and, inevitably, an increase in income. You can engage a specialist seo agency to […]
< 1 min read
0
  1. Operations & Supply Chain

How Retailers can Navigate the Returns Dilemma in 2024 and Embrace Sustainability with Advanced Route Planning

Dealing with returns has always been part of the retail landscape, and a painful frustration.  In fact, up until the last few years, this service has traditionally been enjoyed free of charge for the majority of online shoppers.  However, due to an increased desire to reduce the cost impact on a retailer’s revenue, many retailers […]
< 1 min read
0
  1. Trends & External Forces

Retail in Recession: Tips to Help Your Business Thrive

Dynamic digital agency, Excellent Zephyr, hosted an evening of networking with industry experts at their Retail in Recession event on 12th April. The event brought together some of the UK’s fastest-growing brands to tackle the challenges modern retailers are currently facing.  We asked some of the guest experts their top tips for retailers looking to […]
< 1 min read
0
  1. ESG

How sustainable marketing can help the planet

Businesses have been forced to up their game in all aspects of their operations in the push towards net zero by 2050. And marketing by retailers is no exception. As they strive to achieve their Environmental, Social and Governance goals, sustainability is also high on the agenda of consumers. So much so, that 60 per […]
< 1 min read
0
  1. Shopper & Customer

Almost half (45%) of retailers now experience customer churn rates upwards of 51%

With the cost of living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage, suggests. Original research of over 1,000 European brands, including 500 UK businesses, by MoEngage in its latest 2023 Customer Retention Benchmark report showed that over […]
< 1 min read
0
  1. Shopper & Customer

Ecommerce Personalisation Tips

As the digital landscape continues to evolve, ecommerce personalisation has become a critical strategy for businesses looking to stand out in an increasingly competitive market. Personalisation helps to enhance the customer experience, increase engagement, and ultimately, drive sales. Here are some top tips to help you effectively personalise your ecommerce strategy. Understanding Ecommerce Personalisation Ecommerce […]
< 1 min read
0
  1. International

MOOD MEDIA WORLD RETAIL TRENDS DECEMBER 2023

UK Iconic store reopens, taps into vinyl resurgence It was always one of London’s most famous music stores, and so the reopening of HMV on London’s famed Oxford Street is one of the biggest retail news stories of the year. The shop had been closed since 2018 and replaced by an American Candy Store. The […]
< 1 min read
0
  1. Trends & External Forces

Retail Think Tank outlines 2024 growth opportunities

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT), an independent board of retail experts, warns.  With the UK economy set to tread water in 2024, […]
< 1 min read
0
  1. International

The rise of conflicted consumerism: Cost-of-living prompts UK shoppers to weigh up price versus principles in buying decisions

A price versus principles paradox is creating a new cohort of ‘conflicted’ UK shoppers, who are simultaneously demanding value for money as well as products and services from retailers that tap into their sustainable values, the latest research from Asendia, the leader in international e-commerce and mail delivery solutions, reveals. Original research of over 8,000 global […]
< 1 min read
0
  1. Trends & External Forces

Mood Media World Retail Trends June 2023 

Retailers are doubling down on technology and redesigned stores that fuse digital and in-store experiences. Here’s an overview of retail trends witnessed by Mood Media, global specialist in elevating the customer experience at the point of sale.  UK – retailers backing physical, upscaled stores If ever a sign were needed that bricks and mortar retail […]
< 1 min read
0
  1. Technology & Innovation

The future of Augmented Reality for retailers

Modern Retail spoke with Fintan Gillespie at Snap Inc. about the uses or AR, the launch of AR mirrors and the benefits of these technology advancements for retailers. The future of AR for retail Augmented reality for retailers is already something that can be utilised. Fintan explained the opportunities that already exist: “The key thing […]
< 1 min read
0
  1. Trends & External Forces

Mood Media World Retail Trends July 2023

Retailers are doubling down on technology and redesigned stores that fuse digital and in-store experiences. Here’s an overview of retail trends witnessed by Mood Media, global specialist in elevating the customer experience at the point of sale. World Retail Trends July 2023 UK EE says just chill out EE has launched a flagship store with […]
< 1 min read
0
  1. Holiday & Events

Retailer’s Holiday Strategy: Leveraging Christmas Saving Clubs

Retailers are increasingly recognising the importance of strategic planning for holiday shopping, with Christmas saving clubs being a notable element of this approach. These clubs, which have been a fixture for generations, allow consumers to set aside funds throughout the year specifically for their festive expenditures. By incorporating the mechanism of Park Christmas Savings, retailers […]
< 1 min read
0
  1. Technology & Innovation

Ecommerce Technology Update October 2023

The Modern Retail Ecommerce Technology Update October 2023 outlines some of the key trends in ecommerce technology today. Our team of industry-leading expert contributors explore some of the critical issues now facing ecommerce retailers. Topics covered include AI, cross-border multi-local fulfilment, post-purchase communications, digital quality and more… How To Read Click above to view the […]
< 1 min read
0
  1. Trends & External Forces

Navigating the Challenges: Tips for Overcoming Obstacles in a Retail Startup

Building a retail startup from scratch has never been a walk in the park, but the current state of the industry is especially challenging for retailers with limited resources and big ambitions. The pandemic may feel like a distant memory for many people, but the disruption it’s caused to the global economy and businesses of […]
< 1 min read
0
  1. Data & Insights

RetailNext and KPMG to co-chair Retail Health Index

RetailNext, the leading analytics solution for brick-and-mortar retailers, today announced that it will partner with the Retail Think Tank to produce its quarterly Retail Health Index, alongside existing co-chair and global consultant, KPMG. First established in 2006 by KPMG and market research leader, Ipsos, the Retail Health Index is the industry’s only comprehensive, sector-level benchmark of retail performance.  With almost three […]
< 1 min read
0
  1. International

Not long till Cyber Week…

The critical Cyber Week sales are nearly upon us, but there is time to do some last-minute preparation to make the most of this vital shopping event, insists Snap UK’s Ruth Arber. ‘Tis the season. You can’t help but notice the signs cropping up next to the Halloween sweets and pumpkin displays. Halloween isn’t even […]
< 1 min read
0
  1. Technology & Innovation

What retailers need to know about the metaverse

Should retailers get a foothold in virtual worlds to sell their digital wares, or sit tight until the technology matures? Nik Nicholas, Head of Sales at Radically Digital explores the issues  Less than two years after renaming itself, Meta has noticeably de-emphasised that vision for the future. CEO Mark Zukerberg, while not completely shelving his […]
< 1 min read
0
  1. ESG

Q&A With Ben Dreyer, Boden’s Strategy, Sustainability and Operations Director

“Boden is not perfect but we are trying to do the right thing – not talking about sustainability is a bigger problem” Ben Dreyer Ben Dreyer, Boden’s Strategy, Sustainability and Operations Director, has been with the clothing retailer – which sells primarily online, through mail order and catalogue – for over 25 years. He has helped […]
< 1 min read
0
  1. Shopper & Customer

U.K. Shoppers Turn to Mobile Apps for Rewards and Personalised Offers

Mobile app experience company Airship has released findings from a global survey that highlight the impact of the cost-of-living crisis on Britain’s consumer shopping behaviours. Faced with soaring inflation, which reached 10.4% in February, 80% of consumers in the U.K. now regularly use their smartphones to access stored loyalty cards and coupons while shopping in physical stores, compared […]
< 1 min read
0
Next