1. Shopper & Customer

What grocery execs are saying about inflation and consumer behavior

During their most recent earnings calls, leaders at Kroger, Ahold Delhaize and other companies discussed shoppers’ price concerns and how inflation is moderating unevenly across categories.

QuickTake:

Grocery executives are discussing how inflation is affecting consumer behavior and impacting the industry’s performance. While inflation is expected to moderate in 2023, it will not be consistent across categories. Retailers are employing different tactics to keep customers shopping in their stores. Grocers are seeing changes in consumer behavior, with a notable shift towards bulk buying and loyalty to membership retailers.

  • Inflation is moderating, but not at a consistent rate across categories.
  • Grocers are using tactics such as private label merchandising
  • High prices have become a key driver for membership retailers, leading to strong sign-ups and renewals
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