1. Corporate Strategy

Why Chief Customer Officer Is the Hottest Job in Retail

Written by Posted on Less than 0 min read

Retailers, including Foot Locker and CVS, are appointing chief customer officers (CCOs) in response to changing consumer behavior and slumping sales. CCOs focus on the entire shopping journey, aiming to strengthen brand-consumer relationships and drive loyalty. This shift represents an evolution rather than an elimination of the CMO role, with the CCO tasked with building…

View Original Article
Member since
RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years with compelling content that goes well beyond conventional headline reporting. Each business morning, our editors post timely topics worthy of commentary by the RetailWire BrainTrust panel of industry experts and general readership. The results are virtual round tables of industry opinion and advice covering the most dynamic trends and issues affecting the retailing industry. https://retailwire.com/
Do you like RetailWire's articles? Follow on social!

More from RetailWire

  1. Media & Marketing

Crumbl keeps growing its ranks of customers and critics

Crumbl is the fastest-growing dessert chain as debates on social media and elsewhere break out over whether the company’s cookies are great or awful. The company, which claims to sell nearly a million cookies daily, has opened 750 stores over the past six years. View Original Article Marketing: Social Media Brick and Mortar ESG and […]
< 1 min read
0
  1. Technology & Innovation

Walmart to offer buy now, pay later loans through fintech startup

Walmart plans as early as next year to launch buy now, pay later loans through its “One” fintech startup that was formed with Ribbit Capital. View Original Article Results & Investment Technology & Innovation Trends: Finance Walmart RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving […]
< 1 min read
0
  1. Channel: Mass

Walmart sells Eloquii plus-size women’s fashion business

Walmart has sold Eloquii to FullBeauty Brands after paying $100 million to acquire the plus-size women’s fashion business in 2018. Industry experts expect Walmart to focus on retail media, business services and other profitable growth opportunities. “Walmart’s product-based businesses will play a decreasing role going forward as a new world of opportunity beckons, much of […]
< 1 min read
0
  1. Retailer Media

Retail media network ad sales expected to surpass TV’s by 2028

Retail media network ad sales are expected to grow 9.9 percent to $125.7 billion this year, according to a GroupM report. The report projects retail media revenues will surpass television ad revenues by 2028. View Original Article Marketing: Broadcast Marketing: Retail Media Predictions and Forecasts RetailWire Member since October 25, 2020 Loading + Follow Following […]
< 1 min read
0
  1. Trends & External Forces

Ford’s Total EV Sales Post $1.3 Billion Loss in Q1

Ford’s EV division, known as Model e, faced a tough start to 2024. View Original Article Predictions and Forecasts RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years with compelling content that goes well beyond conventional […]
< 1 min read
0
  1. Uncategorized

All About the Hot Money Trend Loud Budgeting

The term gives a trendy name to an old concept, penny pinching. View Original Article RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years with compelling content that goes well beyond conventional headline reporting. Each business […]
< 1 min read
0
  1. International

Zellers banks on nostalgia to attract curious Canadian shoppers

Zellers closed down most of its stores in Canada a decade ago, shuttering the last of them in 2020. The retailer is planning a comeback and hoping that memories of what it once was will be enough to get Canadians to give it another try. View Original Article Brick and Mortar International - North America […]
< 1 min read
0
  1. Stores & Formats

Department stores added jobs in March as other retail verticals cut back

The 15,000 jobs added by department stores in March were not enough to offset significant losses in other retail verticals, including appliances, consumer electronics, furniture and home furnishings, according to the Bureau of Labor Statistics. The retail industry lost 15,000 jobs in March. View Original Article Associates Consumers Brick and Mortar Dept. Nonfood Dept. Consumer […]
< 1 min read
0
  1. Channel: Mass

Walmart to raise $5 billion in corporate bond deal

Walmart plans to use the $5 billion raised in a corporate bond offering for general corporate purposes. The retailer has at least $4 billion in bonds maturing over the next six months, according to CreditSights. View Original Article Walmart RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion […]
< 1 min read
0
  1. Department: Nonfood

Gap is looking to sell or lease Athleta’s office space

Gap Inc. is putting a 162,000-square-foot office up for sale or lease. The building currently houses Athleta. View Original Article Dept. Nonfood RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years with compelling content that goes […]
< 1 min read
0
  1. Associates & Employees

Dollar General Store Staff Stage Walkout

The staff of a Dollar General Store in Wisconsin all walked off their jobs at the same time over the weekend. They claim they are “overworked” and “underpaid.” View Original Article Associates Dollar General RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as […]
< 1 min read
0
  1. Stores & Formats

Bed, Bath & Beyond considers sale of Buy Buy Baby, other assets

As part of contingencies for a potential bankruptcy, Bed Bath & Beyond is reportedly speaking to private equity firm Sycamore Partners about selling off some of its more valuable assets, including the Buy Buy Baby chain of stores. While the home goods retailer’s third-quarter sales fell 34 percent, Buy Buy Baby’s decline has not been […]
< 1 min read
0
  1. Merchandising

Retailers make custom boxes to fit online orders

Retailers are trying to eliminate oversized boxes to ship online orders. Amazon, Walmart and others are turning to machines that custom-create packaging that fits precisely what is being sent. “There’s only so much room in the vehicles. There’s only so many vehicles available,” said John Blake, an analyst at Gartner. “When we can optimize the […]
< 1 min read
0
  1. Shopper & Customer

JCPenney says it’s in sync with its shoppers

JCPenney has stabilized its finances and is investing in improving the shopping experience with new brands and services that customers want. The chain is also aware of its customers’ challenges and is adjusting to meet their needs. “Our customers are making tradeoffs every day,” said JCPenney CEO Marc Rosen. “We’re very clear and focused on […]
< 1 min read
0
  1. Media & Marketing

Google News Blocks California Media News Links in Response to Proposed Law

Google has decided to block links to California news websites due to proposed state legislation that would require big tech companies to pay news outlets for their content. View Original Article BigTech Google Technology & Innovation RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the […]
< 1 min read
0
  1. Uncategorized

Alaska Airlines Resumes Flights After Ground Stop

As a precautionary measure to resolve an issue that arose during a system upgrade, Alaska Airlines requested a ground stop, which lasted about an hour. View Original Article RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 […]
< 1 min read
0
  1. Channel: Home Improvement

Lowe’s offers cautious outlook for 2023

Lowe’s fourth-quarter U.S. same-store sales fell 0.7 percent. The home improvement retailer expects total sales of between $88 billion and $90 billion this year, compared to the $90.48 expected by analysts. Lowe’s estimates earnings per share of between $13.60 and $14, compared to Wall Street’s expectation of $13.79. View Original Article Economy Lowes Results & […]
< 1 min read
0
  1. Uncategorized

Formula One Gets Boost in Miami Merchandise Sales

J.P. Morgan Payments steps up to manage transactions for Formula One merchandise during the Miami Grand Prix, on-site and online. View Original Article RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years with compelling content that […]
< 1 min read
0
  1. Technology & Innovation

Disney Technology Executive Leaves Company for Personal Reasons

Aaron LaBerge will stay on at Disney until June 2024. View Original Article Executives Predictions and Forecasts Technology & Innovation RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years with compelling content that goes well beyond […]
< 1 min read
0
  1. Associates & Employees

Expedia To Cut 1,500 Jobs, or 9% of Its Workforce

Travel giant Expedia is cutting 1,500 jobs, or roughly 9% of its workforce, throughout this year as it invests in the company’s growth. View Original Article Associates RetailWire Member since October 25, 2020 Loading + Follow Following RetailWire is retailing’s premier online discussion forum, serving the industry as a free resource for over 18 years […]
< 1 min read
0
Next