1. Shopper & Customer

Consumers could return $82.1B worth of holiday merchandise, survey finds

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​[[“value”:”

Dive Brief

To address the rising cost of returns, 44% of retailers have increased return or restocking fees, according to CBRE and Optoro.

Published Dec. 29, 2023

By
Tatiana Walk-Morris

A person in a blue shirt holding a package.

A person in a blue shirt holding a package. Optoro estimates that the cost of returns has spiked by 50%, or $149 billion, compared to 2018.

BongkarnThanyakij via Getty Images

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