Research Report: The future of customer loyalty

This research report, based on the latest surveys of CX professionals and consumers, explores the changing dynamics of consumer loyalty and their implications on the role of customer service, the contact center, and agents.

Retail Customer Experience Member since November 26, 2020

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Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/

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