Retail Customer Experience
Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/

Retail Customer Experience's articles

  1. Channel: Specialty & Other

Target, Amazon top consumer destinations after Bed Bath & Beyond closing

Those who once loved browsing and buying at Bed Bath & Beyond and the retailer’s buybuy Baby locations will likely head to Target and Amazon, according to a Numerator report. The research firm undertook a survey to see where consumers would turn to when buying baby and home items now that Bed Bath & Beyond is closing, […]
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  1. Retail Operations

Walmart Commerce Technologies teams with Infosys on omnichannel solutions

Walmart Commerce Technologies is collaborating with Infosys to provide scalable omnichannel solutions to retailers that promise to simplify customer and employee experiences. One solution is Store Assist, an app which helps retailers deploy seamless omnichannel experiences when it comes to pickup, delivery and ship from store, according to a press release. The app is built […]
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  1. Operations & Supply Chain

DIGITAL TRANSFORMATION TECHNOLOGIES TO IMPLEMENT FOR 2023

When you’re responsible for ensuring your organization’s day-to-day operations run smoothly, securely, and reliably, it can be difficult to find time to look ahead at the technology that will define your business tomorrow. That’s why the Burroughs team has compiled a list of the top digital transformation technologies for 2023 & beyond.
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  1. Technology & Innovation

Chatbot tech boasts untapped opportunity for retail

Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or always while just 25% of shoppers feel understood by current chatbot technology. Those are top findings from the Capterra 2023 Retail Chatbots survey that polled more than 1,000 U.S. […]
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