1. Associates & Employees

The changing role of store associates and customer service agents

Written by Posted on Less than 0 min read

Have you heard of the “omniassociate?” Agents and store associates are also brand ambassadors, and contact centers serve as engagement and revenue-generating centers. This ebook explains why brands and retailers must reimagine the role of their stores, associates, and contact center agents.

View Original Article
Member since
Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/
Do you like Retail Customer Experience's articles? Follow on social!
No Comments
Leave a comment Cancel
Comments to: The changing role of store associates and customer service agents

More from Retail Customer Experience

  1. Shopper & Customer

Inflation is impacting the customer experience: Here’s what to do about it

There’s no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation. View Original Article Customer Experience Economy Shoppers Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site […]
< 1 min read
0
  1. Retail Operations

QR codes offer endless possibilities for digital customer experience

Jean-Pierre Lacroix, founder and president of Shikatani Lacroix Design, shares his take on the future of QR codes within the digital customer experience. View Original Article Customer Experience Shoppers Predictions and Forecasts Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site […]
< 1 min read
0
  1. Retail Operations

2023 Ahead: Tech, e-commerce predictions for retail CX

To get insight on what’s to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for predictions. View Original Article Customer Experience Predictions and Forecasts Technology & Innovation Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s […]
< 1 min read
0
  1. Stores & Formats

How To Turn Your Stores into Super Converting Stores For Holiday Season

Retailers work hard to understand what kind of store experience they’re delivering for their valued shoppers. To be ready for the holiday shopping season, every retailer should be able to identify their own Super Converters – stores that benchmark ‘what’s possible’ and hold important secrets to unlocking chain-wide conversion rate improvement. View Original Article Brick […]
< 1 min read
0
  1. Shopper & Customer

Free webinar offers insight on how to convert shoppers into buyers

In a free one-hour webinar, on Sept. 20 at 2 p.m. EST, HeadCount CEO and founder Mark Ryski will detail why conversion rate optimization is a valuable approach in the quest to turn shoppers into buyers. View Original Article Executives Pricing & Promotions Shoppers Retail Customer Experience Member since November 26, 2020 Loading + Follow […]
< 1 min read
0
  1. Technology & Innovation

HMS Host deploys touchless self-checkout kiosks at 8 airports

View Original Article Tech: Cashierless Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? […]
< 1 min read
0
  1. Department: HBC

Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks

View Original Article Dept. HBC Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? […]
< 1 min read
0
  1. Uncategorized

GameStop Italy taps Opterus to boost communications, task management processes

View Original Article Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? Follow on […]
< 1 min read
0
  1. Uncategorized

Digital Displays Creating New Artistic Opportunities

Incorporating digital displays into art installations is promising to reshape the way museums and art galleries create visual experiences. View Original Article Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by […]
< 1 min read
0
  1. Shopper & Customer

How retailers can eliminate friction in customer experience

The pressure to make purchasing easy and quick has never been more intense and that’s why retailers need to remove friction from the customer journey. View Original Article Customer Experience Shoppers Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated […]
< 1 min read
0
  1. Department: Consumer Durables

Abercrombie & Fitch debut get-a-way store design

View Original Article Dept. Apparel Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? […]
< 1 min read
0
  1. Shopper & Customer

More consumers want to buy now, pay later

View Original Article Consumers Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? Follow […]
< 1 min read
0
  1. Technology & Innovation

French airport preps contactless check-in kiosks

View Original Article Technology & Innovation Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's […]
< 1 min read
0
  1. Media & Marketing

Self-service upright VR kiosk innovations march on

The upright kiosk remains a popular genre for VR deployment, especially for venues that want to dip into the immersive waters but do not have the space or deep pockets for a larger deployment. View Original Article Marketing: In Store Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience […]
< 1 min read
0
  1. Department: HBC

Georgia mall deploys CBD vending machine

View Original Article Cannabis Dept. HBC Brick and Mortar Technology & Innovation Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ […]
< 1 min read
0
  1. Trends & External Forces

Sustainability matters even in the metaverse

View Original Article Sustainability Metaverse Trends: Tech Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer […]
< 1 min read
0
  1. Retail Operations

How GameStop Italy is boosting customer experience, store operations, communication

GameStop Italy is following in the footsteps of GameStop U.S. in driving better customer experiences, as well as improved store communications and operational efficiency. View Original Article Operations & Supply Chain Shoppers Customer Experience Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and […]
< 1 min read
0
  1. Shopper & Customer

Majority of consumers aren’t happy with brand relationship

View Original Article Consumers Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? Follow […]
< 1 min read
0
  1. Uncategorized

Goodwill launches online storefront

View Original Article Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales by increasing loyalty through the improvement of the customer experience. https://www.retailcustomerexperience.com/ Do you like Retail Customer Experience's articles? Follow on […]
< 1 min read
0
  1. Shopper & Customer

The network’s role in the retail customer experience

Retailers need to provide a modern, reliable and easy-to-manage networking experience for both users and staff. View Original Article Associates Shoppers Customer Experience Retail Customer Experience Member since November 26, 2020 Loading + Follow Following Retail Customer Experience is the world’s premier news and information site dedicated exclusively to helping retailers and others increase sales […]
< 1 min read
0
Next