Lisa Goller's articles
Who has retail power? Market volatility continues to shift power across global retail players. Key success factors in 2022 include: Agility Efficiency Unique offerings Omnichannel excellence Robust partnerships, including tech and logistics Using Porter’s 5 Forces as a framework, let’s see how today’s market factors affect retail stakeholders and the sources of their comparative power. […]
What’s fuelling retail strategy? What’s fuelling retail strategy? Overall, companies are investing in a superior customer experience in 2022 through: RISK MITIGATION: Building local and global networks to protect business continuity ROBUST OMNICHANNEL: Balancing physical assets and digital capabilities CUSTOMER-CENTRICITY: Adapting to shifting consumer needs What trends would you add? Stay tuned for Retail 2022: Porter’s 5 Forces.
Tech moves retail forward. This year, innovations will make retail: FRICTIONLESS: Smooth processes let shoppers skip the checkout line FAST: Rapid delivery will entice more consumers to skip the store FUN: Livestreaming and the metaverse inject excitement into e-commerce Overall, retail tech inventiveness is boosting companies’ efficiency and agility, and helping them delight shoppers. AI/ML, AR/VR and cybersecurity […]
Partnering up as e-commerce evolves … Canadian e-commerce giant Shopify has boomed during the pandemic as it: Connects sellers of all sizes to online shoppers Collaborates with leading tech & media companies Partners with government to digitize small businesses As a result, Shopify ranks 6th on BCG’s 2021 Growth Tech 100 list while e-commerce soars. Notice […]
Instacart is delivering the goods. Its pandemic partnerships reveal how the delivery star is taking on rivals like Uber and DoorDash by expanding across: Categories Channels Borders As rapid delivery rivals heat up globally, Instacart gained omnichannel tech by acquiring Caper AI, which makes in-store tech like smart carts and instant checkouts. CEO Fidji Simo, […]
Walmart’s been busy hooking up. Collaborations keep strengthening the retail giant’s competitive position during the pandemic. As retail gets more digital and social, these partnerships give Walmart an edge with progressive: Logistics Marketing Merchandising To see where retail is heading, stay tuned for more of this Pandemic Partnerships series, including Instacart, Shopify and Amazon.
Retail’s getting riskier. Here are 5 risks that retailers, brands and their supply chain partners are trying to mitigate to ensure business continuity and satisfy consumers’ needs. Notice how several risks overlap, like: Labor shortages contribute to inflation Rising logistics costs also add to inflation Delta threats affect headcount amid a talent war What market […]