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The Importance of Mobile Device Management in Retail: Challenges and Solutions

Android-based devices are widely used in the retail industry, particularly in scenarios such as inventory management, point-of-sale systems, self-service kiosk, digital signage, and customer engagement. Android MDM (Mobile Device Management) has been a trend in the retail industry as it helps retailers to effectively manage all devices that are used by their employees. Additionally, Android MDM solutions allow retailers to remotely wipe data from lost or stolen devices, track device locations, and monitor device usage, which helps to prevent data breaches.

Retailers are also increasingly using Android tablets and mobile devices as a point of sale (POS) system, which requires the devices to be configured and managed differently from traditional corporate-owned devices. Android MDM solutions can be used to manage these devices, ensuring that they are configured with the right settings and applications to process transactions securely and efficiently. A report by MarketsandMarkets, published in 2020, predicts that the mobile device management market for the retail industry will grow at a CAGR of 17.3% between 2020 and 2025. The report cites the increasing adoption of mobile devices in retail operations, along with the need to secure sensitive customer and business data as key drivers of this growth.

6 Capabilities of AirDroid Business to Manage Retail Device

AirDroid Business MDM solution is packed with features tailored to the retail industry. It offers a comprehensive suite of services such as remote control, app provisioning and deployment, enterprise-grade security, device diagnostics, usage tracking, and more. With AirDroid Business MDM, you have the edge never to compromise the security of your company and the security of your data.

1. Remote deployment in bulk: Setting up new devices one-by-one for different stores has been a big problem for retailers. AirDroid Business supports deployment in bulk with the flexible installation of QR code, deployment code, and USB drive, you can set up new devices easily even if you are a thousand miles away. What’s more, you can change the device names, classify them into groups, and add notes for managing all devices with ease.

2. Kiosk mode: No matter if it’s a self-service kiosk or a tablet used by mall promoters, it’s better to limit their use for work purposes. AirDroid Business allows locking devices in single/ multi-application mode based on business scenarios. At the same time, with the restriction of APP download, and access to unauthorized networks and websites, the devices can only be used for work to improve efficiency.

3. Application Management Services(AMS): Are you still worried about not being able to update apps for all devices after the store is closed? With AirDroid Business AMS features, you can easily keep apps updated to the latest version by scheduling a release plan of a device group, type, and location.

4. Timely alerts: It’s hard for the staff to notice abnormal situations and figure out the problems in time when they are serving customers. Setting up an automated workflow and alerts to trigger notifications of devices offline, insufficient storage space, and low battery, IT can be notified at once and deal with the problems, effectively reducing IT workload and device downtime.

5. Security mode: Have you ever thought about how to fix the public device without arousing customer attention? By turning on Black Screen Mode, the screen will be darkened and the device will be temporarily blocked during remote maintenance, preventing sensitive information leakage.

6. Location tracker & Geofencing: If you want to keep tracking if all the devices are in the right place and get alerted when out of a set boundary, AirDroid Business can help you better with this problem. And when a device is lost or stolen, you can easily locate it and lock it and wipe the data remotely.

Benefits of MDM for the Retail Sector

Mobile Device Management (MDM) can provide numerous benefits to the retail sector by helping to ensure the accuracy and consistency of data across an organization, which can lead to improved productivity and increased efficiency.

1. Improved security: MDM solutions can help retailers secure sensitive data and prevent unauthorized access to company networks and devices.

2. Increased productivity: MDM can allow retailers to remotely configure and update devices, reducing downtime and increasing employee productivity.

3. Better inventory management: Retailers can use MDM to track and manage their inventory, including monitoring the location of assets in real-time.

4. Enhanced customer experience: Retailers can use MDM to provide personalized experiences to customers, such as targeted promotions or location-based services.

5. Better compliance: MDM can help retailers comply with industry regulations and standards, such as the Payment Card Industry Data Security Standard (PCI DSS).

6. Cost savings: MDM can also help retailers save money by reducing the need for IT support and providing more efficient use of company-owned devices.

Mobile Device Management(MDM), a perfect solution for retail, can better protect your business’s data, as well as devices connected to the system securely. Moreover, it helps a retailer to implement mobility successfully and have excellent feedback from the customers by looking out if their devices are properly secured and uncompromised.

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