1. Channel: Home Improvement

The Home Depot Launches Job Network to Empower Skilled Tradespeople

Written by Posted on Less than 0 min read

In episode 376 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jenna Arca, director of workforce development at The Home Depot, the largest home improvement retailer in the United States. Arca discusses the launch of The Home Depot’s Path to Pro job-seeker marketplace for skilled tradespeople and hiring trade professionals (0:47), the origin of the job network initiative (1:13), and how the retailer is collecting customer feedback about the program (2:11).

Furthermore, Arca details how both skilled tradespeople and pro customers can join the network (3:24), how The Home Depot is promoting the Path to Pro network and associated programs (3:54), and the simple steps required to join the network (6:40). Lastly, Arca discusses the goals set for the Path to Pro network (8:57) and plans to continually improve the network going forward (10:42).

Jenna Arca is director of workforce development at The Home Depot. Her team focuses on reducing the barrier to entry for the next generation of trades professionals and provide pros access to ready-to-hire candidates. The Path to Pro program includes the Path to Pro Network, which is a first-of-its-jobseeker marketplace, exclusively for the skilled trades, as well as the Path to Pro Skills Program offering free entry-level training and PathtoPro.com. Arca joined The Home Depot in 2010, and throughout her career has held a variety of roles in store operations, Homedepot.com, pro, loyalty, and talent acquisition.

View Original Article
Member since
Total Retail is the go-to source for executives looking for the latest news and analysis on the retail industry. Through various forms of content and community-building events, Total Retail serves its mission to provide retail executives with the information they need to do their jobs more effectively. https://www.mytotalretail.com
Do you like TotalRetail's articles? Follow on social!

More from Joe Keenan

  1. Shopper & Customer

5 Ways E-Commerce Experiences Must Evolve to Succeed Among Economic Uncertainty

The economic downturn is dramatically impacting consumer budgets, making shoppers think twice about their spending. This puts pressure on e-commerce merchants to adapt their online shopping experiences to maximize profitable conversions. Meeting this challenge requires a focus on five key areas: 1. Enhance e-commerce site search with dynamic ranking and merchandising. With every cent counting […]
3 min read
0
  1. Shopper & Customer

4 Ways Retailers Can Succeed in 2023

In Charles Dickens’ treasured story, “A Christmas Carol,” Ebenezer Scrooge peers into his past, present and future, learning valuable lessons from his mistakes and emerging a better man. Thankfully, retailers don’t need a visit from three ghosts to make wiser choices in the new year. As retailers face down a looming recession, here’s what they […]
4 min read
0
  1. Shopper & Customer

4 Brands With Great In-Store Experiences

As a brick-and-mortar retailer, you know that creating great in-location experiences is key for drawing in customers and keeping them coming back. But are you implementing experiences that are fun, unique and an extension of your brand? Or do customers see you as simply offering the same types of experiences everyone else is? As you […]
4 min read
0
  1. Shopper & Customer

The Rise of Digital Gift Giving

Today’s evolving digital landscape has changed the way we give and receive gifts. Traditional gift-giving practices are being revolutionized by the rise of digital gift cards, as more people embrace the convenience and flexibility they offer. This shift towards digitization has not only transformed the gifting experience, but has also presented a new set of […]
3 min read
0
  1. Technology & Innovation

Why Retailers Must Strive for Supply Chain Automation

In April 2023, Walmart unveiled its plans to automate its supply chain network by 2026 to increase productivity and enhance the customer and associate experience. With customer expectations higher than ever and supply chain disruptions impacting inventory levels, we can expect many other companies to follow in Walmart’s footsteps by taking steps to automate their […]
3 min read
0
  1. Media & Marketing

Back-to-School Promotions: Keeping Up With a New Generation of Shoppers Post-Click

Each year customers are getting younger. Savvy brands are now focusing their efforts on appealing to the next generation of shoppers, including tweens, teens and young adults. As of 2022, Gen Z (currently aged between nine and 24 years old) made up 20.88 percent of the U.S. population, so it makes sense that brands are turning […]
4 min read
0
  1. Shopper & Customer

How Retailers Are Failing Online Shoppers … and 4 Ways to Do Better

Eliminating a checkout form field or making it easy to find the featured product from an Instagram post may be tiny tweaks from an operational standpoint for your e-commerce business, but those small details can have big impacts on the bottom line. That’s the takeaway from a recent survey we conducted at FullStory, which found that […]
4 min read
0
  1. Stores & Formats

How Malls Are Making a Comeback in 2024

Shopping Centers have proved their resilience over the past couple of years, staging an impressive comeback following the back-to-back challenges of COVID restrictions and inflation. But although foot traffic is bouncing back, shopping habits are changing — and leading malls are trying new tactics to draw consumers through their doors. Analyzing location intelligence metrics for […]
3 min read
0
  1. Associates & Employees

Preparing for Black Friday: The Role of RFID

Black Friday sales are anticipated to continue their upward trajectory, as retailers capitalize on the opportunity to preserve market share early in the holiday season and shoppers still strongly resonate with bargain pricing. Having established itself as the traditional beginning of the holiday shopping season, despite recent trends to shift spending earlier in the cycle, […]
4 min read
0
  1. Channel: Ecommerce & Digital

Adobe: Amazon Prime Day Single Biggest E-Commerce Day So Far This Year

Amazon Prime Day, which began at 3 a.m. July 11 and ends at midnight July 12, saw average orders up from last year, according to data provided by Numerator, a data and tech company serving the market research space. As of 4 p.m. July 11, the average Prime Day order was $56.64,  compared to $53.14 in […]
2 min read
0
  1. Shopper & Customer

How Small Business Retailers Can Best Position Themselves During the Holiday Shopping Season

Over the past few years, the holiday shopping season has crept up earlier and earlier as retailers look to generate additional revenue and target early shoppers. However, this year may prove to be a challenge for small businesses due to a plethora of factors including inflation, supply chain bottlenecks and changes in consumer buying behavior […]
2 min read
0
  1. ESG

Retailers Adopt a Regenerative Mindset, Leveling Up Sustainability

One of the first times I saw a retailer divert a consumer from using a single-use plastic bag was at a certain Swedish home goods store almost 15 years ago. It was charging a few cents to use a single-use plastic bag or selling the now globally recognized oversized blue and yellow reusable bag for […]
4 min read
0
  1. Media & Marketing

3 Reasons Why Retailers Must Use TikTok to Grow Their Business

I grew up with a self-employed retail family. Our “family trips” to other cities always involved going to a trade show or to see a new vendor. As a child, I felt slighted and disappointed that these “family trips” were really focused on work. However, as I got older and began working in my family’s […]
3 min read
0
  1. Operations & Supply Chain

How Your Business Can Implement Cost-Effective Logistics Operations

E-commerce is fast becoming the lifeblood of the retail economy. In 2021, the e-commerce industry generated $5.2 trillion worldwide, with a 56 percent increase expected by 2026. With statistics like these, it’s no surprise that e-commerce has become a driving force for businesses of all sizes. However, serious blind spots threaten that profitability. Entering the next […]
3 min read
0
  1. Technology & Innovation

Emerging Technologies in Last-Mile Delivery

The explosive growth in e-commerce that flowed from the COVID-19 pandemic has made last-mile delivery more important than ever in the retail industry. Companies that meet consumer expectations when it comes to last-mile delivery will be well-positioned to thrive. Meeting those expectations, however, is easier said than done, as consumers want delivery to be fast, […]
3 min read
0
  1. Operations & Supply Chain

Amazon Now Charging for Some Returns Made to The UPS Store

Amazon.com has started charging a fee for some returns made at UPS stores. Customers living near a free drop-off location who decide to return their package through UPS may have to pay a $1 fee, an Amazon spokesperson said Tuesday. “We offer convenient, easy returns to Amazon customers, with one or more options for label-free, box-free returns […]
< 1 min read
0
  1. Trends & External Forces

Volcanica Coffee’s Founder and CEO on the Impact of Authentic Brand Storytelling

Maurice Contreras is founder and CEO of Volcanica Coffee, a specialty coffee roaster that imports 150-plus exotic coffees from volcanic regions around the world. While at the National Retail Federation Big Show in New York City earlier this week, Editor-in-Chief Joe Keenan spoke with Contreras about the company and his career background, the online shopping […]
< 1 min read
0
  1. Retail Ecosystem

ThirdLove’s Co-Founder Shares the Brand’s Customer Acquisition and Retention Approach

In episode 445 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews David Spector, co-founder and chairman of ThirdLove, a women’s intimates and lifestyle brand. Listen in as Spector shares the genesis of the company (0:45), his professional background prior to co-founding the company (4:20), his current role at the business (6:10), and how ThirdLove approaches […]
< 1 min read
0
  1. Shopper & Customer

Mobile Shopping Apps Are the Key to Winning Brand Loyalty

In case you haven’t noticed, the retail industry has been transformed by digital technology, and more and more consumers are turning to mobile shopping apps to purchase products. However, it turns out that only 33 percent of retailers currently offer this capability, according to a recent assessment of the solutions and services of 300 brands. […]
3 min read
0
  1. Data & Insights

Where Generative AI Fits Into Your Retail CX

Right now, generative artificial intelligence (AI) tools, like ChatGPT, are all the buzz — making many retailers wonder: How can this technology be used to improve the customer experience? The use cases for AI in the CX retail experience are many. AI is especially good serving customers online by responding to simple questions quickly and […]
2 min read
0
Next